Flexible, easy to use, adds transparency to project tracking
What is our primary use case?
I am an implementation consultant, so I help clients create workflows, automations and integrations in the monday.com suite of products.
I also use monday.com in my own business to track clients (CRM) and client projects (work management).
For clients, I have worked with the following verticals: real estate, non-profit, veterinary practice build-outs, insurance, lab management, and many more.
How has it helped my organization?
monday.com assists me in marketing to new clients, tracking current client projects, billing, action items, etc.
What is most valuable?
monday.com has so many features and the company continues to improve the product suite continually. I love the ability to create workflows, integrate with other products either through 3rd party apps or using make.com.
One of my favorite features is the Updates section which allows the users to track conversations and/or emails within the monday.com product. No more going back and forth to email and trying to determine the latest thread and exactly where you are on the project.
What needs improvement?
I am impressed with the amount of features that monday.com continues to release on a consistent basis.
For how long have I used the solution?
I have been using the solution for over five years.
What do I think about the stability of the solution?
It's pretty stable, but they're transitioning its code to another platform. So, we are getting some stability issues. We get a notice that automations aren't working. They usually fix such issues within an hour or two. There have been very infrequent issues that have taken longer than a day. They're on top of that part, so I'd still say that it's a stable platform even though they are doing this transition, and we do have some messages that come through saying that something is down. It's more stable compared to others I've worked on.
What do I think about the scalability of the solution?
It's very easy to add new users. It has the ability where when you add a new user to your account and you're over your allotted number of users, they just go ahead and bill you for that. You don't have to do anything. As long as you have a payment form, like most software companies nowadays, they'll just go ahead and bill you for that. It's extremely easy to do that.
How are customer service and support?
monday.com has implemented additional ways to contact support. As they grow, I do not feel their support is as fast as it used to be with responses, but you do get a response. And when the chat feature works correctly, you can get an almost immediate response. I see support as a current area of improvement for monday.com. However, if you work with a consultant, you can get support from them and they have access to support in different ways as well.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I've worked with many of the workflow management tools on the market in the past. I personally switched from Trello to monday.com due to the configurability, automations, integrations, and 3rd party app availability. I find it easier to use and accomplish what I wish for my workflow.
How was the initial setup?
The initial setup is straightforward in my opinion, depending on your workflow, of course.
What about the implementation team?
I suggest using a vendor for your implementation. As an implementor, I help my clients map out their workflow, create the boards, automations, 3rd party apps, and integrations. I've seen many businesses try the setup on their own and then get frustrated and transfer to a different product only to have similar issues. As a software consultant for over 25 years, I've "rescued" a number of implementation that were not setup to the clients needs and therefore failed from the clients perspective.
What's my experience with pricing, setup cost, and licensing?
I feel that the pricing for monday.com is fair for the features that you receive. Even for smaller businesses, I would suggest the pro plan for the features it includes. For medium to larger business, the enterprise plan includes many feature that you may need as your use of monday.com grows.
Monday.com is extremely powerful
What do you like best about the product?
Colloboration, visibility, purposeful and has excellent dashboards/views to support high-level agile project management.
What do you dislike about the product?
No serious points, gets slow sometimes if there are too many pulses or widgets.
What problems is the product solving and how is that benefiting you?
Gives great visibility on exact status of different things that are running from a top view perspective. For the team, it's a great tracker on what each of their plans are and what / when to achieve, etc.
Best tool to manage your goals, projects, and tasks
What do you like best about the product?
I like how it offers you a ton of options for every single use case. Meeting minutes, project timeline management, etc. Workflow automation, templates, and integrations are a great way to prompt action from your team members.
What do you dislike about the product?
The site or app responsiveness is frustrating sometimes. Sometimes, it's too slow. Otherwise, I am completely in love with Monday.com. Would recommend to anyone and everyone struggling to organize their work efficiently.
What problems is the product solving and how is that benefiting you?
Before using Monday.com, my project and workflow management was a complete mess. I had to maintain multiple docs and spreadsheets for every single project. Keeping different teams and team members has been a hassle and use to eat away a lot of my time. With Monday.com, my work life has become a lot easier. I can now organize all my projects from one single place. With workflow automation, I can automatically remind my teams about their tasks, which is awesome.
Very good tool to follow business projects
What do you like best about the product?
You can follow step by step the project and put deadline . you can share with other tools like drive, sheets etc... it is very useful
What do you dislike about the product?
for me everything is functional, I don't see what could be wrong
What problems is the product solving and how is that benefiting you?
we can follow in live the project with other members on my team and tag a person. we can be more productive and move faster
Excellent status tool for followup and tracking
What do you like best about the product?
Easy management, more integration, Multi field support. Ease of creating managing board and tasks
What do you dislike about the product?
need some more support for multiple fields
What problems is the product solving and how is that benefiting you?
Need more support like Notion. this will help organize better
Needs to evolve
What do you like best about the product?
Monday has a certain customization of tasks, columns, and other important tools for the work routine that can suit different teams within the same company.
What do you dislike about the product?
Although it is an easy and intuitive platform, it is not very customizable, leaving usability restricted. In other words, I can't customize it the way I want in each space or team.
What problems is the product solving and how is that benefiting you?
Centralize and organize task management is quite easy with monday.
monday.com for a creative team
What do you like best about the product?
I like the ease of scheduling work to different team members and seeing where the work is and when it will be delivered. I love the automations to make it that much more foolproof and really easy to pick up too. We use this every day and it is an essential piece of our process.
What do you dislike about the product?
It is a pain when it crashes (which we've experienced twice over the last year) as it's our schedule but it is quite rare and it'd be a problem with any service that we used.
What problems is the product solving and how is that benefiting you?
We had a ramshackle set up before and having it in one, clear place makes it easier to organise and then share with the wider organisation
Best place to manage all your tasks and boards
What do you like best about the product?
Generating reports is one of the best features I like on monday.com. Also, organizing tasks and maintaining boards are the other features I find most useful in my everyday activity.
What do you dislike about the product?
Nothing much to say in particular. However, it could be better if the reporting stuff can be more streamlined similar to how we have in macros ( running customized reports ).
What problems is the product solving and how is that benefiting you?
Tracking the historical data that we maintain. It helps us to find all the old data in one click of a button which I find very useful.
Monday.com is a great tool for startups with minimal capability needs
What do you like best about the product?
The ability to task other people with things, Organization capabilities, being able to check in on my team at any time. Document storage is a big piece I like as well.
What do you dislike about the product?
Not enough capabilities, wish you could put subtasks under subtasks and automations are limited. I wish there was more customization capabilities and I could flow between the boards easier.
What problems is the product solving and how is that benefiting you?
Monday.com allows for my team and I to stay organized without micromanaging. At any time I can log in and see what my team is doing and that makes my job so much easier!
Very firendly
What do you like best about the product?
Tracking the progress, Integration of the third-party tools.
What do you dislike about the product?
As a developer, I loved monday.com very much. Nothing cons found.
What problems is the product solving and how is that benefiting you?
Tracking the day-to-day work.
