Jamf Pro
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Best MDM ever...
What do you like best about the product?
Jamf Pro makes my life so much better. The portal is easy to understand, and I can get my tasks done with lightning speed. It is a solid platform, and does exactly what it is supposed to do. You don't have to wait, and you do not have to check up on it. You can work magic over your Mac and I-pad fleet. Support always answers on the first ring, and is very helpful when needed.
What do you dislike about the product?
No real concerns... It might be nice to have a "dark mode interface", or a color theme choice in the portal, or some method to pull report lists rather than just a dashboard icon. The only fault I have seen is in renaming devices, somethimes the page will not refresh with the new name, and you have to refresh the page. Not a huge deal. Works great!
What problems is the product solving and how is that benefiting you?
Ease of management, less time to get things done, manage I-pads at the teacher/classroom level.
Recommendations to others considering the product:
Do it... Seriously... just do it. It will change your MDM life. I am 100% all in, all day. Great product, great support. Kool Aid is Cherry flavor, cold and delicous. 8-) You cannot go wrong with Jamf. Simply awesome in all aspects.
JAMF at Financial Firm
What do you like best about the product?
JAMF works really well, it does what it says and allows us to unify the Windows and MAC policies, patching, imaging, software deployments, and the Software Library.
What do you dislike about the product?
There are two things I would like to see JAMF improve on. The first is the lack of historic reporting built in. The second is the response times with support and engineering could be faster.
What problems is the product solving and how is that benefiting you?
Security Policies to match the Windows Group Policies and the Self Service for Software are the two largest impacting areas. In general I do not feel we could effectively manage our MAC environment without JAMF.
Recommendations to others considering the product:
JAMF is what Apple uses to manage their environment. There isn't any better endorsement than that. This is the industry standard, one of our engineers comes from IBM where they used it on thousands of systems.
Damn it was that easy
What do you like best about the product?
How easy everything is, right out of the box I'm usually able to do pretty much anything I want. If I having trouble finding anything , the support and the community are really ressourceful.
What do you dislike about the product?
Some of the UI elements could be better ( like modifying scripts directly from the policy settings would be something great.
What problems is the product solving and how is that benefiting you?
Mostly keeping an eye on all of our devices , we had a really rapid growth in the last year and everything laptop related was still managed like a startup
BEST MDM on the market!
What do you like best about the product?
What I like best about JAMF is, The endless capabilities of control over your devices in your domain. From naming, to pushing, to whats allowed and not allowed. From profiles, to policies, to enrollment. There is nothing JAMF can't do.
What do you dislike about the product?
The only thing I dislike is how great the customer service is. I mean come on JAMF give me a reason to dislike you.
What problems is the product solving and how is that benefiting you?
Able to solve the problem of controlling over 1500 macbooks, and 3k ipads, phones, and apple tvs. The benefits of JAMF are that everything is stream lined into simple and easy processes that allow you to manage apple devices in unique ways. They work closely with apple so they are usually on the same page with implementation.
Recommendations to others considering the product:
If you are wondering how on earth am I going to manage all these devices, with full control. Then pull the trigger and get JAMF!
Just the product we needed!
What do you like best about the product?
The ease and power of managing our Apple fleet
What do you dislike about the product?
We didn't get it earlier! I wish we would have jumped on board sooner!!!
What problems is the product solving and how is that benefiting you?
Management of our fleet!
Recommendations to others considering the product:
Do it!
Their Customer Support and the Jamf Nation Community Enable your Success
What do you like best about the product?
I love the ease of reporting, whether for an individual device or groups of devices. Reporting on hardware or software, it doesn't matter. I've recently delved into extended reporting capabilities with extension attributes. This has been a game changer.
What do you dislike about the product?
Performance issues. We have a large environment and experience session timeouts, as well as working in one screen and having it send us back "home", e.g. creating a policy. Our current production version as of this review is 10.22.
What problems is the product solving and how is that benefiting you?
Providing visibility into our macOS and iOS environment. We are now beginning to focus on zero-touch deployments. Jamf has made this possible, and not just for the technically aficionados.
Recommendations to others considering the product:
There are a lot of MDM providers out there, and I feel a lot of them probably provide the technical tools for success.
However, they may not provide the the same level customer support.
Jamf's customer success agents are available, intelligent, and willing to tackle any issue you put in front of them. This provides a level of comfort that may not be found elsewhere. I believe they are putting the necessary resources in their people to enable their clients to do more.
One other thing. There is a large online community of helpful, insightful people working through the same issues as you, and willing to share their solutions.
However, they may not provide the the same level customer support.
Jamf's customer success agents are available, intelligent, and willing to tackle any issue you put in front of them. This provides a level of comfort that may not be found elsewhere. I believe they are putting the necessary resources in their people to enable their clients to do more.
One other thing. There is a large online community of helpful, insightful people working through the same issues as you, and willing to share their solutions.
Best tool in your toolbox
What do you like best about the product?
Has helped us automate many of the repetitive tasks to allow our technicians more time to work directly on other matters.
What do you dislike about the product?
Steep learning curve, but completely worth it.
What problems is the product solving and how is that benefiting you?
Allowed us to centralize our workload so that certain tasks aren't being done over and over repeatedly by different people in different areas.
By far Jamf Pro is the Best
What do you like best about the product?
The integration of Apple Deployment programs and the simplicity of managing devices from with the console.
What do you dislike about the product?
Documentation is not always easy to follow, but the Jamf community more than makes up for it.
What problems is the product solving and how is that benefiting you?
We had zero Apple device management prior to Jamf Pro. Now we have expanded beyond macOS to iOS and tvOS. The time saved by the organization by using Jamf Pro has been astounding.
Recommendations to others considering the product:
We ran a side by side comparison between Jamf Pro and another MDM, Jamf Pro was easier to use and made the selection quite easy.
Excellent Management Tools for macOS
What do you like best about the product?
The automation aspects for managing Macs in the government. The UI is above and beyond the competition.
What do you dislike about the product?
All the bugs of recent releases! There needs to be more openness on the engineer level to support restrictions the government requires on JAMF servers. Make it easier to set time out settings for the console. When you have more tabs open and are working on a script, a timeout can be horrible and your updates always revert the setting. Add more customizations for prestage enrollment splashes.
What problems is the product solving and how is that benefiting you?
Hardening, imaging, etc..
JAMF Pro is the best-of-breed Mac and iOS management software
What do you like best about the product?
The tight integration with new OS releases. The support is very very good— prompt and knowledgable and tenacious about chasing down answers to unusual problems and edge cases. I've used Jamf's support team many times and have always had positive, helpful, and competent support from them. The support team at Jamf is the most valuable part of the company.
What do you dislike about the product?
It’s pricy, but it’s still far less than the cost of another employee at my workplace. JAMF is my other employee and it works harder than I do, which is how it should be. Sometimes there are long-standing bugs in the code that go unresolved for many months, or even years, at a time. I like that Jamf asks for feature requests, but then sometimes I feel like the requests go unanswered or unfilled.
What problems is the product solving and how is that benefiting you?
Keeps my fleet healthy and productive. EA’s allow me to collect amazing info on the state of my fleet and then I can use the flexibility of JAMF Pro to engineer solutions that for my environment. I've recently started to use the MDM functionality of Jamf Pro more, including configuration profiles, PPPC profiles, and features like Webclips. I've also started managing AppleTVs with my JSS.
Recommendations to others considering the product:
Look at the other vendors (Fleetsmith, Addigy, FileWave, etc.), but depending on your organization's needs, you may actually find yourself back with Jamf.
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