Jamf Pro

What do you like best about the product?

What I like best about Jamf Pro is how deeply it integrates into the Apple ecosystem while still remaining flexible enough for enterprise-scale management. As a Client Platform Engineer managing macOS and iOS devices daily, Jamf Pro allows us to automate large parts of the device lifecycle, from zero-touch deployment and configuration to software distribution, compliance, and troubleshooting.

One of the biggest strengths is the balance between powerful functionality and usability. Features like Smart Groups, Configuration Profiles, Patch Management, and the API make it possible to build highly automated workflows that save significant operational time. The API in particular has improved our workflow a lot, especially as Jamf continues to expand and modernize the Jamf Pro API compared to the Classic API.

The platform also integrates well with other Apple-focused solutions such as Jamf Connect, Microsoft Intune, Entra ID, and security tools, which helps create a seamless identity and compliance experience for end users. Self Service and the newer Self Service+ experience also provide a much better user experience by giving users controlled access to apps, policies, and troubleshooting tools without needing IT involvement for every request.

Another aspect I value highly is the strong macOS admin community around Jamf. The combination of official documentation, Jamf Nation, training courses, and community-created scripts/tools makes solving complex challenges much easier. Support experiences have generally been very positive, especially for more advanced enterprise topics.

Overall, Jamf Pro has helped us standardize deployments, reduce manual work, improve the end-user experience, and manage Apple devices at scale in a reliable and efficient way.

What do you dislike about the product?

One of the biggest downsides of Jamf Pro is the pricing, especially when additional products or premium features are required on top of Jamf Pro itself. While the platform is very powerful, the overall cost can become difficult to justify for some organizations compared to competing MDM solutions.

Another challenge is that some newly announced features sometimes feel like early beta versions when they first become available. Features such as the Jamf App Catalog or Self Service+ had a lot of potential, but in practice they initially felt incomplete and required additional development time before becoming stable and fully enterprise-ready. This can make it difficult to adopt new functionality immediately in production environments.

There are also occasional inconsistencies between the modernized UI and older areas of the platform, which can make navigation and administration feel fragmented at times. In larger environments, troubleshooting can also become complex depending on the interaction between configuration profiles, policies, compliance settings, and integrations.

That said, Jamf does usually continue improving features over time and actively responds to customer feedback, which helps address many of these issues in later releases.

What problems is the product solving and how is that benefiting you?

Jamf Pro helps us solve the challenge of managing and securing large numbers of Apple devices in an enterprise environment while still providing a good user experience for employees.

Before using Jamf, many administrative tasks required manual work and direct IT involvement. With Jamf Pro, we are able to automate device enrollment, configuration, software deployment, patch management, compliance enforcement, and troubleshooting workflows. This has significantly reduced the time spent on repetitive tasks and allows our team to focus more on improving the platform instead of handling routine support work.

The platform is especially valuable for zero-touch deployments. New Macs can be shipped directly to users and automatically configured during setup with the correct settings, applications, security configurations, and access permissions. This greatly improves onboarding speed and consistency across the environment.

Jamf also helps us maintain security and compliance standards while still keeping the Apple user experience intact. Integrations with identity providers and security tools allow us to build automated workflows around authentication, compliance, and access management.

Another major benefit is the flexibility Jamf provides through Smart Groups, policies, scripting, and the API. This allows us to create customized workflows tailored to our environment instead of relying only on standard MDM functionality.

Overall, Jamf Pro has improved scalability, reduced manual administration effort, standardized deployments, and created a better experience for both IT administrators and end users.

What do you like best about the product?

It’s easy to use for managing devices at large scale, and it offers a wide range of capabilities to keep devices up to date and secure.

What do you dislike about the product?

Certain UI features could be improved for better view, filtering and reporting.

What problems is the product solving and how is that benefiting you?

Jamf helps ensure PHI data stays safe and secure on endpoints.

What do you like best about the product?

I really appreciate how robust and customizable it is.

What do you dislike about the product?

We covered it during the event today, but the biggest pain point is lack of information, for example when a policy fails to run, or other backend things either happen or don’t happen without explanation. I’d say over communication is always better than not enough information.

What problems is the product solving and how is that benefiting you?

Deploying computers, iPads, and Apple TVs for church IT and production. It saves us so much time and effort when configuring and repurposing devices.

What do you like best about the product?

I like Jamf's good user interface and integration, and I appreciate its growing ability for seamless deployment. The Jamf user group is active and insightful.

What do you dislike about the product?

The pricing is steep, and it seems like Jamf has gotten big enough that they might have lost the hunger of their startup years. Initial setup wasn't too difficult but the early days did require professional services to really get the ball rolling.

What problems is the product solving and how is that benefiting you?

Jamf provides visibility, compliance, app delivery, and device management for Apple devices.

What do you like best about the product?

Jamf device management is the best in the business for Mac management. It’s straightforward to use, and the modular approach makes it easy to tailor for different compliance requirements and user experiences.

What do you dislike about the product?

Testing can sometimes be confusing, but once you figure out the best way to structure beta testing in a meaningful way, it’s not too bad. That said, the IdP login integration for account creation could use some work, since it has been difficult to fit into certain workflows.

What problems is the product solving and how is that benefiting you?

Device management in a high-compliance environment has been a massive benefit for us. The compliance baselines are a Huge win