Automated Apple Governance: Achieving Total Fleet Visibility and Department Organization with Jamf
What do you like best about the product?
The most impressive part of Jamf Now is the "at-a-glance" visibility it provides for a distributed team of Apple users. I oove how the Devices grid clearly maps out who is using what hardware whether it's Grace Hooper on an iPad mini 4 or John Appleseed in Sales with a retina model making inventory management feel effortless. The ability to assign devices to specific departments like operations, sales and management directly within the dashboard ensures that every team member has the exact app suite and security Blueprints they need to stay productive.
What do you dislike about the product?
I have noticed that the Enrollment process for legacy devices, like an older iPhones 5s, can occasionally require more manual steps than the zero touch experience we get with newer Macbooks. Additionally the 12 of 12 search filter is helpful, but more advanced sorting for Last check in would be a great addition for spotting inactive hardware.
What problems is the product solving and how is that benefiting you?
Jamf now has solved our "configuration drift" problem by allowing us to enforce consistent Blueprints and Apps across our entire mobile fleet. It has effectively eliminated the need for manual setup sessions, as we now verify thet every iPad frok the "Accounting iPad" to Janes iPad is correctly synced with our corporate VPP and DEP accounts. Overall, it provides the enterprise grade stability and Apple-specific precision we need to keep our operations running smoothly.
Streamlined Apple Ecosystem Management, Scaling Deployment and Security with Jamf Now
What do you like best about the product?
What I enjoy most about Jamf Now is how it simplifies the deployment and management of Apple devices across different departments. I love the visual simplicity of the Devices dashboard, being able to see at a glance that Grace in Operations has her iPad mini 4 synced or that Susan in Sales is using an iPad Touch makes fleet oversight incredibly easy.
What do you dislike about the product?
While the interface is clean, the Demo account banner at the top csn sometimes obscure the Enroll This Device button when you're working quickly. I've also noticed that the filtering options for larger fleets could be more robust to help us find specific hardware faster.
What problems is the product solving and how is that benefiting you?
Jamf Now has solved our manual configuration problem ny acting as a centralised hub for all Apple device management. It has effectively eliminated the guesswork in our security posture, as the dashboard automatically shows us which devices, like our office Macbook Air are managed amd compliant with our company policies. Overall it provides the stable, Apple native precision we need to manage our growing hardware footprint with total confidence.
Powerful Inventory and Search, but Jamf’s Complexity and Support Need Improvement
What do you like best about the product?
A broad range of options is available, and the inventory display is detailed and easy to understand. The search option is great as well.
What do you dislike about the product?
Jamf is very complex to work with. Over the past few years, the quality of support has declined, and it’s now difficult to get the help I need compared to their competitors.
What problems is the product solving and how is that benefiting you?
Jamf provided an MDM solution for 14,000+ devices, supporting users with various access levels and needs.
Jamf Filled the Gap for Managing Our Macs.
What do you like best about the product?
We had a product to MDM to manage our Windows environment but not our Macs. Jamf provided that for us.
What do you dislike about the product?
We haven't found anything to dislike about the product yet. So n/a for me.
What problems is the product solving and how is that benefiting you?
Jamf is serving as our MDM for Macs, i
Focused on improving patch control while identity integration has supported secure macOS automation
What is our primary use case?
My main use cases for Jamf Pro involve it being the greatest MDM solution for Apple devices, whether iOS, macOS, or tvOS. I am specialized in macOS and understand how its structures and API calls can be used for customization within MDM. I write custom P lists using JSON schema for multi-stage configuration changes for the operating system, as well as zero-touch enrollment and control through scripting. With a decade of experience in macOS, that is my strong point.
While I would not say I particularly favor Jamf Pro, I understand that the operating system's features and abilities greatly influence its effectiveness with MDM solutions. Jamf Pro was the first MDM solution to work with macOS in daemon form, continually checking in from the server to devices. Previously, communication only occurred via APNS, which limited management capabilities. The daemon setup allows for constant checking and configuration pushing, greatly benefiting large deployments and automation efforts. Many MDM solutions today still lack this capability.
Regarding the self-service feature, I note that Jamf Pro recently released Self-Service Plus, integrated with compliance and identity control. Currently working with a banking organization, I prefer hands-on experience, but the described features seem top-notch and aligned with security solutions. It reflects their understanding of rapidly changing infrastructure.
What is most valuable?
I had AWS cloud configuration with Jamf Pro at Cognizant, but the organization prefers licensed-based SaaS operations instead of maintaining instances. In some banking sectors, if Jamf Pro completes its security audits and SOC audits, they also prefer cloud options. Ultimately, Jamf Pro runs its instance on AWS.
Jamf Pro's inventory management contributes to lifecycle management and procurement decisions depending on the organization. Lifecycle management is straightforward with Jamf Pro, as it records all information. Admins can guide device training flows easily, integrating with ServiceNow for additional customization and updates through APIs.
The main benefits I see from using Jamf Pro depend heavily on the admin's configuration and the organization. For a dynamic MDM solution for macOS, I always recommend Jamf Pro. Conversely, identities from other providers offer essential functions too. Organizations can manage macOS devices cost-effectively with Intune for basic needs.
What needs improvement?
I would still say that Jamf Pro's automated patch management requires development and improvement. Patch deployment comes from certain CDN servers, yet the process lacks control and transparency. Sometimes deployment fails without clear visibility for both users and admins, which still needs improvements.
In addition to patching, I see potential for improvement with Jamf Pro. Something similar to JumpCloud, where identity can sync with devices upon enrollment, would be valuable. Implementing a solution to maintain constant identity control, especially considering limitations due to FileVault, could enhance functionality.
For how long have I used the solution?
I have been working with Jamf Pro since it was Casper 9, which has been since 2017.
What do I think about the scalability of the solution?
I find Jamf Pro scalable, but larger organizations should inform Jamf Pro for instance management. High loads may require monitoring for load balancing, particularly when running numerous processes in Jamf Pro. I have utilized custom scripts for OS updates that Jamf Pro monitors, necessitating careful management of device traffic communication.
What other advice do I have?
My benefits from Jamf Pro's integration with Azure AD and G Suite for identity management are somewhat limited. I can configure SSO and use Entra ID as an identity provider. The customization depends on organizational preferences. While Azure AD offers good solutions for SSO and OIDC configurations, it lacks the dynamism of solutions like Okta or OneLogin, being static at a user management level. Jamf Pro manages security components effectively through smart groups, which can quickly update status and block non-compliant devices.
I have not used Jamf Pro's reporting features in a long time. Jamf Pro is not an antivirus but effectively manages macOS devices, notably in detecting suspicious activities and compliance control when using Jamf Protect. I recognize its effectiveness but lack recent hands-on experience.
My advice for organizations considering Jamf Pro is that it varies by organization. Many struggle with fundamental features, particularly around security contexts. Collaboration between developers and security teams is vital for understanding product capabilities. Despite challenges, I believe it is an excellent, customizable solution for managing macOS devices. I would rate this review a 3 for customer service.
The Ultimate Solution for Seamless Apple Device Management
What do you like best about the product?
Jamf is a highly reliable and purpose-built Apple device management platform that excels in managing macOS, iOS, iPadOS, and tvOS at scale. It offers seamless deployment with zero-touch provisioning through Automated Device Enrollment, strong configuration management, powerful scripting capabilities, and robust security integrations like Jamf Protect and patch management. The platform provides excellent visibility, granular control, and a clean admin interface that makes policy creation, app distribution, and compliance enforcement straightforward. Although it can have a learning curve for new admins and some workflows depend heavily on scripting, Jamf overall delivers one of the best and most comprehensive MDM experiences for Apple ecosystems, making enterprise Apple management smoother, more secure, and highly automated.
What do you dislike about the product?
It would have been better if only Apple-centric features were unified.
What problems is the product solving and how is that benefiting you?
Love this product covers all in apple based
Excellent Framework for Apple Mobile Devices
What do you like best about the product?
very good framework for Apple-based mobile devises
What do you dislike about the product?
No thing such as dislike about the Jamf.
What problems is the product solving and how is that benefiting you?
helped us to manged apple endpoints
Effortless Employee Phone Management
What do you like best about the product?
We are able to manage employees' phones and install apps that are needed.
What do you dislike about the product?
So far everything has been going well, nothing to dislike.
What problems is the product solving and how is that benefiting you?
JamF has helped us manage what is being install on work phones without permission. It benefits in seeing what takes more space on your phone storage.
Automation has simplified device updates and accelerated remote responses in daily workflows
What is our primary use case?
Pushing out apps on the Mac and iPhone is my main use case for Jamf Pro.
Based on a penetration test on a user's Mac, they would be requesting to either update or send them a link to the user's computer, and they can also download it from the App Store.
That covers my main use case with Jamf Pro.
What is most valuable?
The best feature I appreciate about Jamf Pro is how easy it is to customize and explore all the devices.
Automation is the best part of Jamf Pro for me; whenever I'm sending an update to the online interface, it is quick, and the Mac responds to it as soon as it gets it.
Jamf Pro has positively impacted my organization by being better for rolling out iPads and Macs; it would be the best in terms of rolling out the updates, apps, and even setting up a device.
What needs improvement?
The user interface could be somewhat easier in terms of finding things.
I haven't identified any specific improvements that Jamf Pro needs or areas where it could be better.
For how long have I used the solution?
I have been working in my current field for around four and a half years.
Which solution did I use previously and why did I switch?
Before, we were using MPM for Microsoft, and it was not as user-friendly compared to Jamf Pro, which is why we switched.
What was our ROI?
I have seen a return on investment with Jamf Pro; previously we were using manual deployment for iPads.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for Jamf Pro was good compared to other service providers.
Which other solutions did I evaluate?
Jamf Pro was the only option we evaluated before choosing it.
What other advice do I have?
That covers all the features of Jamf Pro. I would rate this review as an eight out of ten.
Has managed devices efficiently and improved reliability over five years
What is our primary use case?
I don't use Jamf Connect, just Jamf Pro, Jamf Protect, Jamf School, and Jamf Stiff Internet.
We are customers of Google and Amira. We are a Google school in the education sector.
We used to have Exchange, but we replaced it with Google as our primary use case.
They have AI tools like Gemini, and we're relying heavily on them.
What is most valuable?
I'm working with Jamf products. I'm fifty-five and have been generally satisfied with Jamf Pro.
The pricing is a bit high, but Jamf products are very powerful in managing Mac.
Google Cloud Storage is completely free for us. All the Google apps are free for education.
I've been dealing with Google Cloud Storage for more than ten years now.
What needs improvement?
There is a lot of room for improvements for Jamf Pro, but they are working on many things.
For how long have I used the solution?
This is my fifth year now with Jamf Pro.
How are customer service and support?
Sometimes the support is not available twenty-four hours, and it would be great to get support whenever needed. I always recommend having online meetings directly to resolve the issues, but sometimes I end up sending emails back and forth to resolve the issues, which is not the best scenario.
We are doing great with technical support and performance.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I used to have AirWatch workspace before Jamf Pro.
Which other solutions did I evaluate?
We decided to switch for saving a lot of money from Microsoft Island, and it's more reliable to have it as a cloud solution.
What other advice do I have?
I purchased Jamf Pro from a reseller in South Africa.
For Google Cloud Storage life cycle management rules for data retention management, I would give it a nine.
We want Gemini Pro for school free of charge, and we don't want to pay for it.
I would rate this review a nine overall.
