For our main use cases for Zscaler Private Access (ZPA), it’s providing us a VPN solution for our clients, connecting to data build resources, and providing them security.
Zscaler Private Access (ZPA)
Zscaler, Inc.External reviews
133 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Seamless and Secure Zero Trust Access for Remote Users
What do you like best about the product?
What I like best about Zscaler Private Access is how easy and secure it makes remote access. There's no need for a VPN, and users get fast, direct access to only the apps they need. It just works in the background, and we get better control and visibility without slowing anyone down.
What do you dislike about the product?
Some time during new changes, it become very slow for user to access and we have heard a few complaints and escalation.
What problems is the product solving and how is that benefiting you?
It helps us move away from traditional VPNs, which were slow and hard to manage. It solves the problem of giving users secure access to internal apps without exposing our network. Now, users get faster, safer access from anywhere, and we have better control, visibility, and fewer support issues.
Enables secure and seamless connectivity for distributed teams
What is our primary use case?
What is most valuable?
It's challenging to explain which features of Zscaler Private Access (ZPA) are most valuable because the main client is the IT department in our company, and we, as DevOps, are deploying this solution as infrastructure for them. From our case, and as I'm familiar with this tool, the most value is the VPN connection because it provides access for all company members to data builds in a secure way.
Zscaler Private Access (ZPA) does an excellent job offering secure remote access to internal applications for our distributed workforce because it provides a granular way to grant access for specific people with specific applications.
Zscaler Private Access (ZPA) has been very effective in providing operational flexibility during our company's transition to cloud environments, as it helped us significantly, and it was deployed even before we migrated to the cloud itself.
What needs improvement?
Concerning improvements for Zscaler Private Access (ZPA), we have occasional issues, but I don't think they are related to the product itself; they may be related more to infrastructure problems or something else related to the network because it's a network application.
The current pain points we sometimes experience relate to the additional security applications we have on the laptops, and sometimes I don't know if I didn't get any notification from the application because it's an agent problem or something security-wise blocking this.
For how long have I used the solution?
I have been using Zscaler Private Access (ZPA) for more than three years.
What was my experience with deployment of the solution?
I would describe my experience deploying Zscaler Private Access (ZPA) as very straightforward, but I think it could allow more automatic ways to deploy and configure instead of having to connect to each new instance manually and configure it.
What do I think about the stability of the solution?
We didn’t have any issues with Zscaler Private Access (ZPA)’s stability, availability, or reliability.
What do I think about the scalability of the solution?
I don’t know how Zscaler Private Access (ZPA)’s cloud-native architecture is used for scaling within my company, but we do use something deployed in the cloud, and from my perspective, we only deploy the agent, exactly what we took from the marketplace.
How are customer service and support?
As for support from Zscaler Private Access (ZPA), I might have used it, but it’s primarily handled by the IT team.
Which solution did I use previously and why did I switch?
I know we had something before Zscaler Private Access (ZPA) to address similar needs, but I don’t remember the application name. The decision to move to Zscaler Private Access (ZPA) was possibly because it’s more native in the cloud environment and provides us an easier way to get or configure this.
Which other solutions did I evaluate?
In regard to other solutions I considered before implementing Zscaler Private Access (ZPA), I don’t know because the decision on what to use and what to install came from management.
What other advice do I have?
Regarding the micro-segmentation feature of Zscaler Private Access (ZPA), I can explain less, and I think the IT team who are managing it can explain better.
I don't know how Zscaler Private Access (ZPA) has helped minimize lateral movement within our network because I don't know how to measure this reduction.
Since implementing Zscaler Private Access (ZPA), I've not noticed any changes in the visibility or monitoring of user access patterns because it's not part of our responsibility. We deploy it, and the IT team is configuring and monitoring it, fixing issues if it's working or not.
I'm not familiar with all benefits from using Zscaler Private Access (ZPA) that I haven't discussed, as I am only familiar with the VPN-related functionality and the segmentation which provides granular security access for the clients.
I rate Zscaler Private Access (ZPA) eight out of ten.
Enables seamless management and secure access to internal networks
What is our primary use case?
Our use case for Zscaler Private Access (ZPA) is that it provides Private Access.
Zscaler Private Access (ZPA) means allowing users access to the internal network in AWS in a secure way.
I use Zscaler Private Access (ZPA) to secure remote access to internal applications.
What is most valuable?
The most valuable feature of Zscaler Private Access (ZPA) is the ability to manage access with policies, all in one, which provides our security team the ability to provide the required permission for each team, and also visibility. If something goes wrong, I have a very friendly UI to see what's going wrong, why the user is blocked, or what the issue might be.
Zscaler has allowed an easy, secure way for us to access our internal resources from outside.
Its effectiveness for my organization is mainly security, as users can access those applications only if they have the permission to go through Zscaler.
Zscaler has helped with operational flexibility because when a new employee starts, it's very easy to give them the required permissions. Everything is managed in an Active Directory or Okta in our case, and it's very easy to have the user ready to start working with just a few clicks.
What needs improvement?
Zscaler Private Access (ZPA) is a very good product, though there are some areas for improvement.
The solution is not scalable; we deploy it in a high-availability environment, but it's not automated. We need to deploy it and ensure it will be available in two different Availability Zones, but it's not something that can be done with automation, such as auto-scaling.
I would appreciate seeing dynamic scaling implemented because it would be beneficial if an instance goes down to automatically start another one.
For how long have I used the solution?
I have used Zscaler Private Access (ZPA) for a minimum of two to three years.
What was my experience with deployment of the solution?
When we tried to deploy it, the first thing it indicated was that we were not subscribed, so we subscribed, and then the product was available for us.
What do I think about the scalability of the solution?
The solution is not scalable; we deploy it in a high-availability environment, but it's not automated. We need to deploy it and ensure it will be available in two different Availability Zones, but it's not something that can be done with automation, such as auto-scaling.
Regarding auto-scaling or dynamically scaling, I am not familiar with this capability if it exists as a new feature.
How are customer service and support?
I have not worked with customer support, as our IT department takes care of anything that isn't working and requires support.
How would you rate customer service and support?
Positive
How was the initial setup?
The deployment process is actually very easy; we manage it with Terraform, so we are deploying the instance, activating it, and it's ready to go.
After we have the Terraform set up, it takes just minutes to deploy.
What other advice do I have?
I do not use the micro-segmentation feature.
I'm not exposed to the pricing, so I cannot give feedback on that as I'm just a technical DevOps person deploying it.
Zscaler has helped to manage complexity and cost compared to traditional network architecture.
On a scale of 1-10, I rate Zscaler Private Access (ZPA) a 9.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Empowering secure remote access and control for distributed workforces
What is our primary use case?
The main use cases for Zscaler Private Access (ZPA) include allowing network access. We use it mostly for private laptops and Macs, and we are also using it for communication between EC2s.
I can provide examples of how it has been effective in the organization. We use Zscaler Private Access (ZPA) to control the communication, mostly for the bands and working groups within the organization itself, so we can have complete control of who can access which resources on Amazon.
What is most valuable?
The features I appreciate the most about Zscaler Private Access (ZPA) are that it is very easy to use, and we have Terraform for it, which makes it even easier and very straightforward.
I have utilized the segment feature, and we call it segmentation, though I am not certain if there is a difference between micro-segmentation and segmentation itself.
It has helped my organization in terms of minimizing lateral movement within the network, and I can confirm that.
What needs improvement?
I have not thought about how Zscaler Private Access (ZPA) can be improved, so I do not have any specific suggestions.
For the next release, I hope to see features that would make Zscaler Private Access (ZPA) even better, but I am quite satisfied with the product, so I am unsure if there is anything better they can implement.
For how long have I used the solution?
I have used Zscaler Private Access (ZPA) for two years now, as I have been with the company for two years.
What do I think about the scalability of the solution?
I have not used Zscaler Private Access (ZPA)'s cloud-native architecture for scaling.
How are customer service and support?
I have not had to use their customer service or technical support.
Perhaps our IT department did, but I have not had any issues since then.
How was the initial setup?
In terms of the setup, I am using Terraform for it, so it is very straightforward. We are using Infrastructure as Code, so I am not certain if there is an interface that can be improved.
What about the implementation team?
I was not involved in the setup as it was implemented before I joined the company.
What was our ROI?
I have found Zscaler Private Access (ZPA) to be very effective at providing operational flexibility during my organization's transition to cloud environments.
Which other solutions did I evaluate?
I do not remember the name of any other solutions that were considered before implementing Zscaler Private Access (ZPA), but there were several POCs conducted before the company decided on Zscaler Private Access (ZPA).
What other advice do I have?
It is pretty straightforward and easy to use. On a scale of one to ten, I would rate Zscaler Private Access (ZPA) a ten.
Security features improve while response time needs attention
What is our primary use case?
I worked with these organizations for implementing Secure Service Edge and SASE solutions, including Cloud Access Security Brokers, such as Netskope and Zscaler.
Zscaler and Netskope are the main solutions I work with for various use cases.
Based on my experience, I have worked at the enterprise level only, for large companies such as banks and financial institutions that are transitioning from traditional solutions to new secure service edge solutions.
What is most valuable?
Zscaler has three components. Specifically, Zscaler Internet Access for secure web access, Zscaler Private Access (ZPA) that is a replacement of traditional VPN solution for securely accessing internal private applications without giving access to the whole network. It works by giving access to the particular application the user wants to access, and it checks numerous factors before granting access to the particular application, including posture checks, authentication, and authorization. Zscaler Digital Experience is a monitoring tool that monitors all application performance, network performance, and more. It helps us troubleshoot issues in a very short time.
When discussing Zscaler Private Access (ZPA) mainly, it is very helpful as a replacement for traditional VPN. In traditional VPN, we used to give access to the whole network, which increased attack vectors. Zscaler Private Access (ZPA) is more secure than these particular VPN solutions. We have implemented this solution for enhanced security. As a cybersecurity professional, I approach these answers from a security perspective.
Micro-segmentation, authentication, and authorization are key features in Zscaler Private Access (ZPA). We can implement role-based access and limit user access by creating different groups. For example, if the HR department needs access to only HR applications, we can create specific groups with appropriate access levels. This segregates access and makes it more secure. They also provide features such as browser isolation, which creates a separate browser when users are accessing content, thus creating an isolated environment to prevent attacks.
They provide integrations with various other security tools. The solution utilizes AI capabilities for various detections and responses. The solution has inbuilt AI for all detection capabilities.
What needs improvement?
Sometimes the team takes more time to provide responses on certain issues, which is why I do not rate it a perfect 10 out of 10.
For how long have I used the solution?
Overall, with Zscaler, I have worked for around five years, and particularly with Zscaler Private Access (ZPA), I have three years of experience.
What was my experience with deployment of the solution?
The deployment took approximately six months.
What do I think about the stability of the solution?
Sometimes connection errors occur when users are unable to connect to the particular cloud.
These connection errors started occurring post rollout, not just during the implementation.
What do I think about the scalability of the solution?
For small and medium enterprises, it will be too expensive.
How are customer service and support?
I have worked with the Zscaler technical team.
I would rate them around eight as they were pretty good.
Which solution did I use previously and why did I switch?
The traditional solutions were still in use when we migrated to the current solutions. The migration process required extensive documentation and multiple testing phases.
What's my experience with pricing, setup cost, and licensing?
Prices for Zscaler Private Access (ZPA) are higher than traditional solutions, but it provides enhanced security.
What other advice do I have?
Product-wise, I would give Zscaler Private Access (ZPA) a seven. The overall rating for the solution is eight out of ten.
Enables secure and reliable network access while offering a wealth of features
What is our primary use case?
I am helping a customer to evaluate Palo Alto IoT Security and Cloudflare solutions. Additionally, I am a partner with Zscaler and work with Zscaler Private Access (ZPA) for secure access to private networks and VPN replacement.
What is most valuable?
Zscaler Private Access (ZPA) is the most mature compared to other vendors in terms of features and stability. It has been in the market for a while, resulting in more features compared to other vendors. It effectively provides security and zero trust network access.
What needs improvement?
The price is a concern as it increases every year and becomes more expensive, driving customers and other vendors to look for alternatives.
For how long have I used the solution?
I have been dealing with Zscaler Private Access (ZPA) for more than five years.
What was my experience with deployment of the solution?
The initial setup is easy, but the production implementation can be complex.
What do I think about the stability of the solution?
Zscaler Private Access (ZPA) is stable and one of its advantages.
What do I think about the scalability of the solution?
Scalability is good with Zscaler Private Access (ZPA).
How are customer service and support?
The level of support used to be good but is now decreasing. It is not improving. I would rate support around four out of ten points.
How was the initial setup?
The initial setup is easy.
What's my experience with pricing, setup cost, and licensing?
Pricing is a concern as it increases every year, making the solution more expensive for customers.
Which other solutions did I evaluate?
The comparison involves Palo Alto IoT Security, Cloudflare, and Zscaler Private Access (ZPA). Network security solutions like zero trust options such as Zscaler and Cloudflare are considered.
What other advice do I have?
In terms of product, I rate Zscaler Private Access (ZPA) eight to nine out of ten.
Ensures secure and seamless remote access to applications and resources
What is our primary use case?
The main use case is to access the local network or the customer network, the servers, and applications. This is the primary use case for Zscaler Private Access (ZPA) as we use it. Additionally, we use it to access cloud resources such as Microsoft Azure, as it's the easiest and most secure way to access these servers.
What is most valuable?
Zscaler Private Access (ZPA) is much more secure than VPN because users are only allowed to access specific applications rather than the whole network. The seamless operation ensures users don't experience any issues or the need to sign in separately. It's very comfortable to use, especially with remote work, as there is no difference whether users are in the office or working from home.
What needs improvement?
The rollout process could be much easier, and the configuration of identity providers like Azure is more complicated than with other zero trust network providers. This can be a pain point. Additionally, the software rollout process needs improvement as it requires knowledge of Linux command lines.
For how long have I used the solution?
We have been working with ZPA for about four to five years.
What do I think about the stability of the solution?
Zscaler Private Access (ZPA) is highly stable, and I rate it ten out of ten.
What do I think about the scalability of the solution?
I rate the scalability of ZPA as ten out of ten because it's a cloud service and can scale as needed.
How are customer service and support?
The technical support for ZPA is excellent, rated ten out of ten. We have a perfect support system, and they are always helpful.
Which solution did I use previously and why did I switch?
We started using ZPA because it was the leading solution on the market, although we reviewed other options.
How was the initial setup?
The initial setup is rated as three out of ten because it involves Linux and command lines, making it relatively difficult.
What about the implementation team?
One person is usually enough for deployment, depending on the time slot available. We conduct onboarding workshops to define use cases and server access needs.
What's my experience with pricing, setup cost, and licensing?
The pricing of ZPA is rated five out of ten, which I consider to be in the middle. I believe it is justified for the capabilities provided.
Which other solutions did I evaluate?
We reviewed other solutions, but Zscaler offered much more features and configuration options tailored to customer needs.
What other advice do I have?
ZPA is rated eight out of ten due to deployment complexity, but it's a very good solution overall.
User access is simplified and secured through central core functionalities
What is our primary use case?
We currently have two specific use cases for Zscaler Private Access (ZPA). Firstly, we use Azure Virtual Desktops (AVD), and the ZPA proxy facilitates user access to the internet. Secondly, we replaced our BlueCoat proxies with the ZPA solution in our server environment, directing their internet traffic through it.
What is most valuable?
The simplicity and logical structure of Zscaler make it easy to use and administer. It allows grouping, enabling en masse access conveniently. Unlike the BlueCoat proxy, which was more prescriptive and individual-focused, Zscaler offers group access. Additionally, Zscaler's modern tools enhance the network architecture by passing everything through a central core of security, ensuring everything is secure before accessing the internet.
What needs improvement?
Zscaler restricts customization, allowing a maximum of 256 customizable rules. This limitation is a drawback, as there are times when more customization is needed.
For how long have I used the solution?
I have been using Zscaler ZPA for a couple of years.
What was my experience with deployment of the solution?
The deployment took about three months, which was partly due to our slow work process and coordination with a third party. While Zscaler was not solely responsible for this duration, there were times when the documentation was insufficient, requiring us to react and fix issues.
What do I think about the stability of the solution?
There have been no stability issues since we cut over in mid-December. The solution is resilient, and we have not encountered any problems.
What do I think about the scalability of the solution?
Scalability is not a problem at all. It works well and fits everything we need, earning a score of ten.
How are customer service and support?
Zscaler’s customer service is quite good. They were available whenever needed and maintained regular contact with us. Even though achieving perfection is difficult, their support is commendable.
Which solution did I use previously and why did I switch?
We previously used various Broadcom products, including BlueCoat proxies and Symantec EDR capabilities, for the last five years. However, we switched to different vendors and moved our endpoint protection to Microsoft Defender and proxy solution to Zscaler due to the older, clunky nature of the previous solutions.
How was the initial setup?
The initial setup was fairly simple, with a rating of seven or eight. However, not all explanations were clear, and the documentation sometimes lacked detail, causing us to pivot around certain issues.
What about the implementation team?
Our backend team of three or four people works intricately with the solution. The implementation involved our team and some third-party involvement, which contributed to the deployment duration.
What was our ROI?
It’s difficult to gauge the ROI accurately due to transitioning from a large, all-encompassing contract with Broadcom. While the Zscaler deployment saved us from renewing an expensive Broadcom contract, isolating the financial impact specifically on Zscaler is challenging.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable, falling at around a three or four. The costs for licensing were minimal relative to other solutions.
Which other solutions did I evaluate?
I can only compare Zscaler with Broadcom solutions. We faced issues with Broadcom's WSS, and while BlueCoat was effective, it was an older, more prescriptive solution. The modern, SaaS nature of Zscaler offers a better alternative.
What other advice do I have?
I recommend ZPA to other users for its ease of use and support. However, the universal external IPs from Zscaler can be a pain because traffic could emerge from any of over 700 IPs, requiring ZPA or additional infrastructure to manage. I rate the overall solution a 9 out of 10.
Zscaler Private access
What do you like best about the product?
It is smooth and high secure which increases your reliability to the website.
What do you dislike about the product?
Need some improvements in website speed as well frontend.
What problems is the product solving and how is that benefiting you?
The most impressive thing about Zscaler is smoothness and uder friendly.
Passwordless access and network issue resolution improve vendor connection
What is our primary use case?
We do not manage the vendor machines. We provide them with a passwordless solution. Multiple tenants are enabled on the vendor's machines from their organizations. Accordingly, they connect to both Zscaler and their own environment. We provide limited access to servers and use privileged remote access or browser access when needed.
What is most valuable?
Zscaler Private Access helps by resolving network choke issues, allowing application access from public networks without needing to integrate with internal networks. We provide browser and privileged remote access for vendors without managing their machines. The deployment of app connectors through MLA eliminates duplicate rules and policies.
What needs improvement?
One area for improvement is setting posture profiles for vendor machines. It's not yet enabled by Zscaler, however, it is in the pipeline.
For how long have I used the solution?
I have been working with Zscaler Private Access for more than six or seven years.
What do I think about the stability of the solution?
Due to posture setting issues, I rate the stability as eight out of ten.
What do I think about the scalability of the solution?
Scalability is ten out of ten as it's effective and expansive.
How are customer service and support?
Customer service and support are rated seven or eight out of ten, needing improvement in quality and response time.
How was the initial setup?
The setup process is simple if approached appropriately. It involves understanding use cases, reviewing customer feedback, and planning project execution geolocation-wise.
What's my experience with pricing, setup cost, and licensing?
Although the solution is costly, its features justify the price for securing the organization from various access types. Competitors with lower pricing exist.
Which other solutions did I evaluate?
Netskope is a competitor product to Zscaler.
What other advice do I have?
Overall, I rate Zscaler Private Access as nine out of ten.
The solution is more suitable for enterprise-level companies because of its cost.
showing 71 - 80