Glean Work AI Platform
GleanExternal reviews
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Helpful Docs + Slack Q&A Bot Integration
What do you like best about the product?
The ability to tie it into our docs. Also the integration with slack for a Q&A bot has been helpful
What do you dislike about the product?
Sometimes it has an error and won't generate a response. Often the errors have a useful error code, but sometimes they lack it completely.
What problems is the product solving and how is that benefiting you?
Just saves me time, doesn't really solve any problems
Clean UI, Quick Task Completion
What do you like best about the product?
I love the UI of Glean. It's clean and super user-friendly, making it very easy to put data together. I can get stuff done quicker, like writing something that would normally take me three hours, and be able to adjust and refine it in just five minutes before shipping it off to our customers. Additionally, as a user, the initial setup was very straightforward.
What do you dislike about the product?
Definitely more around the agent capabilities, making it a little bit easier. Also, the ability to create presentations. I think that's a lacking feature of Glean.
What problems is the product solving and how is that benefiting you?
I love Glean's clean UI and user-friendly interface. It's super easy to gather data, helping me complete tasks faster—what used to take three hours now takes five minutes. It's well integrated with tools we use, like Google Drive, email, and Slack.
Efficient Data Integration, Hindered by Slowness
What do you like best about the product?
I like the Chrome extension the most because I can pop it up wherever I need it, on any tab, and ask it questions based on the tab I'm working in. I also like that I can toggle on different settings from the Chrome extension based on what output I'm looking for, such as using outside data, only internal company data, or both. It's an enhancement from using ChatGPT or Claude separately because it is layered into all of our enterprise data, which means I don't have to give it context or copy and paste internal company info for context.
What do you dislike about the product?
It's very very very slow in providing answers. It's also not always consistent. I can query it the same prompt on different occasions and it will use totally different ways to get to an output, which is not helpful. An example would be when I am looking at an Opportunity in Salesforce, and I ask Glean to show me similar closed-won opportunities in the system, and it will use different Salesforce fields in different queries to yield results, even after I have instructed it to do it a certain way.
What problems is the product solving and how is that benefiting you?
I use Glean to integrate AI into company data, solving the need to switch apps and providing direct insight into accounts and deals without extra context or copying from other tools.
Glean Makes Finding Relevant Info Across Tools Effortless
What do you like best about the product?
I like how Glean makes it really easy to find information across tools without having to think too hard about where to look. It pulls everything into one place and surfaces what’s actually relevant, which saves a lot of time and reduces the usual back-and-forth of tracking things down.
What do you dislike about the product?
I don’t have any major complaints, but sometimes the results can feel a bit broad, so it can take an extra step to find the exact thing I’m looking for. I also think there’s room for more customization in how results are prioritized or filtered.
What problems is the product solving and how is that benefiting you?
Glean solves the problem of information being scattered across a bunch of different tools. Instead of having to remember where something lives or digging through Slack, docs, and other systems, you can just search once and find what you need. For me, that cuts down a lot on context switching and saves time, especially when I’m trying to move quickly or find something I haven’t looked at in a while.
Game Changer and Productivity Booster
What do you like best about the product?
I like the aspect of building Glean agents as it has been a real game changer for me. I've built a lot of agents to gather insights, analyze trends, and find patterns, leveraging tools around Glean MCP servers as well. Since Glean has rich context to the enterprise platform, it is able to understand and provide great results. That's something that I really love about Glean, using MCP servers and Glean agents.
What do you dislike about the product?
One thing that comes to mind is the clean actions, especially those tied with Jira. Whenever Glean performs a JQL search, I've noticed it hallucinating a lot. We could really fine tune that to get the desired results.
What problems is the product solving and how is that benefiting you?
I use Glean to reduce onboarding time significantly, cutting it by around 40%. New employees no longer need constant help from mentors, as Glean answers their questions and helps them understand the product quickly.
Glean Unifies Business Knowledge Across Tools for Faster Support & Troubleshooting
What do you like best about the product?
What I find most helpful when using Glean, is the ability to aggregate business knowledge scattered across platforms including Jira, Zendesk and Slack; to form a strong picture of an issue, a common theme or support troubleshooting for my clients.
What do you dislike about the product?
The only downside is that multiple sources of information could be conflicting or even superseded; however I have created an Agent with guardrails to utilise only validated information from one source to support the team with this.
What problems is the product solving and how is that benefiting you?
My Glean Agent has provided me with the perfect place to collate all of the business information that supports consultants to configure and troubleshoot their client's platform. This information was previously found in Help Centre Articles, Confluence pages and Slack messages, taking time to search for and collate into responses.
Well Integrated, Effortless Information Access
What do you like best about the product?
I liked that Glean was so integrated into all of the systems they had, allowing it to reference various pieces and give me context. It was in their CRMs, attached to Slack, and in their Drive, which was super helpful. Plus, it was pretty easy to use and figure out, especially when building agents.
What do you dislike about the product?
Nothing comes to mind
What problems is the product solving and how is that benefiting you?
I use Glean to avoid waiting for answers from different teams. It integrates with systems like Slack and Drive, allowing me to directly access context and information. It cuts down on manual work, making it a strategic partner for pulling insights and opportunities.
Effortless Setup, Broad Integrations
What do you like best about the product?
I like that Glean is connected to company data. I like the model picker and how I can switch between Anthropic, Google, and OpenAI models.
What do you dislike about the product?
I think that there is some room for growth in it taking action on behalf of the user. I know that's on the roadmap, though.
What problems is the product solving and how is that benefiting you?
I use Glean for finding things within enterprise apps like Office 365, Teams, and more. It integrates with Salesforce and Snowflake, and I handle service desk tickets with it. I like that it's connected to company data and lets me switch between AI models. I've started to use it recently to create mini web pages as dashboards to present information effectively.
Easy-to-Use Gemini Integration That Pulls Company Info Instantly
What do you like best about the product?
I love that it pulls information straight from the company and integrates into Gemini. The interface is easy to use, and it also lets you filter through company resources.
What do you dislike about the product?
I haven't experienced anything that I don't like.
What problems is the product solving and how is that benefiting you?
Glean is super helpful in answering our team questions, and I often utilize to help my team find their answers. It helps me locate company resources quickly as well.
Remarkably Effective for Unified Information Access
What do you like best about the product?
I like Glean because it's fast, easy, and generally accurate. It's impressive that it integrates data from different systems that previously didn't talk to each other, like Salesforce, Slack and Google Workspace, and combines it with public information on the internet. It really does seem to understand our business, and I haven't seen it hallucinate. During the initial setup, even though I wasn't directly involved, it seemed pretty good except for a small issue with the Slack connector, but overall, it's been great.
What do you dislike about the product?
I find it a little bit challenging to stand up an agent. I'd also love to understand how to take it to the next level to have the agents act autonomously and independently, like updating fields on our Salesforce. I'd also love to see it connects with LinkedIn Sales Navigator. It might do these things, I'm just not aware of it yet.
What problems is the product solving and how is that benefiting you?
Glean integrates separate data systems like Salesforce, Google Workspace, and Atlassian, breaking down data silos. This allows me to use contextual information effectively, especially when preparing for sales calls and assessing company fit.
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