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    Glean Work AI Platform

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    Sold by: Glean 
    Deployed on AWS
    Glean revolutionizes enterprise productivity through its AI-powered workspace platform. At its core, Glean employs Retrieval-Augmented Generation (RAG) to deliver secure, permission-based access to organizational knowledge. The platform combines a sophisticated enterprise knowledge graph with web-sourced information, enabling contextually rich AI interactions.
    4.7

    Overview

    Glean revolutionizes enterprise productivity through its AI-powered workspace platform. At its core, Glean employs Retrieval-Augmented Generation (RAG) to deliver secure, permission-based access to organizational knowledge. The platform combines a sophisticated enterprise knowledge graph with web-sourced information, enabling contextually rich AI interactions.

    A standout feature is Glean Agents - AI assistants that can be created and customized by any employee using natural language, without requiring technical expertise. While maintaining enterprise-grade security and compliance, these agents transform complex workflows into streamlined processes. By automating traditionally time-intensive tasks across departments, Glean Agents enhance team efficiency and drive measurable improvements in customer satisfaction.

    The platform's comprehensive approach to knowledge management and task automation makes it a powerful tool for organizations seeking to modernize their work processes and maximize productivity.

    Highlights

    • Information Fragmentation: Glean addresses the challenge of deploying and adopting generative AI across enterprises in a secure and centrally managed manner. It simplifies the complexity, cost, and security risks associated with federated shadow IT approaches by using its foundational enterprise search to create a contextual knowledge graph that powers applications and agents.
    • Productivity Loss: Employees often spend excessive time searching for information and performing repetitive tasks. Glean agents automate these processes, saving valuable time and increasing productivity across the organization.
    • AI Literacy and Adoption: Many organizations struggle with inconsistent AI adoption due to varying levels of technical expertise among employees. Glean democratizes AI access through intuitive no-code interfaces and personalized assistance, enabling all employee regardless of technical background to leverage advanced AI capabilities in their daily workflows without extensive training.

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    Pricing

    Glean Work AI Platform

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    Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    12-month contract (1)

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    Dimension
    Description
    Cost/12 months
    Seats
    Number of monthly Glean users
    $100,000,000.00

    Vendor refund policy

    All fees are non-cancellable and non-refundable except as required by law.

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    Usage information

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    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

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    Support

    Vendor support

    Please allow 24 hours before being contacted by one of Glean's support engineers.

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    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    Customer reviews

    Ratings and reviews

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    4.7
    173 ratings
    5 star
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    84%
    14%
    2%
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    3 AWS reviews
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    170 external reviews
    External reviews are from G2  and PeerSpot .
    Bill O.

    Effortless Search Across All Our Apps, from Slack to Google Docs

    Reviewed on May 31, 2026
    Review provided by G2
    What do you like best about the product?
    I can search across all of the different softwares or apps we use in our company like slack or Google docs
    What do you dislike about the product?
    Not anything at all really. It’s easy to use and helpful. Like an internal search engine for my company.
    What problems is the product solving and how is that benefiting you?
    Very easy to find information inside of my company across all the apps that we use
    Zainul A.

    Glean Integrations That Boost Onboarding Support

    Reviewed on May 29, 2026
    Review provided by G2
    What do you like best about the product?
    The user interface of Glean is very easy to use, and the integrations that can be made to it, like connecting all the enterprise apps like Slack, Google Sheets, etc., are really easy. Also, if a complete prompt is added, the performance of the agent is really good. It has helped us with support for onboarding of new employees and supporting the team on tooling access as well.
    What do you dislike about the product?
    One of the things which I dislike about Glean is sometimes the agent does not perform well, even if the prompt is complete and has all the instructions added to it. It doesn't give me the correct result. For example, when I want to fetch hyperlinks from a spreadsheet, a lot of times incorrect hyperlinks are given by the agent, and a lot of times it has been observed that even though the instructions are given completely to the agent, the text is not hyperlinked. It is just given as a complete link itself, which looks very messy.
    What problems is the product solving and how is that benefiting you?
    One of the main business problems Glean is helping us solve is to allow new people who join the company get complete access to tooling support.
    Will K.

    Truly Helpful AI Search That Finds Everything

    Reviewed on May 24, 2026
    Review provided by G2
    What do you like best about the product?
    Glean was one of the first AI tools that actually did something useful for me, and it's still one of the few truly helpful ones. It was basically super powered search that covered _everything_, including email, Google docs, Slack, notion/wikis, and the broader internet.
    What do you dislike about the product?
    It must have been expensive because the company stopped paying for it. Everyone I work with misses it regularly.
    What problems is the product solving and how is that benefiting you?
    Back when we had it, it allowed us to combine all our knowledge sources at once easily to answer specific questions. Most of these tools have exceptionally bad search, but Glean somehow almost always worked and returned something relevant.
    Information Technology and Services

    Fast, Accurate Responses with an Easy-to-Use Experience

    Reviewed on May 21, 2026
    Review provided by G2
    What do you like best about the product?
    The ease of use. I can quickly send question or prompt and its able to give me the correct response in a fast timeframe.
    What do you dislike about the product?
    N/A I love the product and the only thing that could be better is having more access.
    What problems is the product solving and how is that benefiting you?
    Quick responses and detailed answers.
    Preetam J.

    Streamlines Document Search and Boosts Productivity

    Reviewed on May 19, 2026
    Review provided by G2
    What do you like best about the product?
    I like that Glean can access a multitude of resources at different places and find the exact information I'm looking for, which would usually take a lot of time. Glean cuts my search time by more than 90% compared to individually searching every document line by line. I've also found it excellent for creating wireframes or mockups for websites as it can easily access information using Jira. Additionally, Glean supports voice and chat functionality, making it easy to find what we're looking for.
    What do you dislike about the product?
    I feel Glean is limited by the information it can access. For example, my teammates have access to their GitHub, which provides them better knowledge, but it doesn't provide the same for me as it asks for my individual login. I think it should be able to answer API-related questions using information from GitHub, even though I don't have direct access. I often get stuck because I can't find the data size of attributes to set variable lengths, as this information wasn't available in the resources I had with my personal login.
    What problems is the product solving and how is that benefiting you?
    I use Glean to access resources at different places, cutting my search time by more than 90%. It helps find specific information efficiently and creates wireframes using Jira data.
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