Glean Work AI Platform

What do you like best about the product?

I love that Glean connects with Slack, Gmail, Calendar, and my drive, and I’ve used it effectively to search for just about anything across my entire organization. It’s much faster for finding answers and documents, especially compared to Google Drive search when I’m trying to track down something buried across hundreds of slides. I also used it to write my quarterly review by pulling together who I worked with and supported this quarter across email, Slack, and Drive.

What do you dislike about the product?

Sometimes it isn’t able to find the right resources. When that happens, I end up having to go to Slack and search myself, instead of it simply telling me it can’t find what I’m looking for. I also have to try searching again with different keywords to get it to show the right result.

What problems is the product solving and how is that benefiting you?

It’s been 10x faster for writing my quarterly reviews. I usually forget a lot over the course of a quarter, but it helped me consolidate everything so I could write a clear summary for my manager in about 1/10th the time. It also makes it easier to find specific documents and content that’s hard to locate with Drive search.

What do you like best about the product?

Very helpful to connect my data and make things more efficient

What do you dislike about the product?

Doesn’t connect to all my sources easily

What problems is the product solving and how is that benefiting you?

Helps connect things efficiently.

What do you like best about the product?

What I like best about Glean is having a single search bar that actually spans everything I touch day to day — Confluence, Jira, Slack, Gmail, Salesforce, GitHub, and more — instead of me remembering which silo a doc lives in and re-searching it five times in five tools. As a PM, I'm constantly pulling context (a stakeholder's history on an account, a prior decision buried in a Slack thread, a PRD from months ago), and Glean surfaces the right result with permission-aware ranking so I'm not wading through things I can't even open. The employee/expertise search is a quiet favorite too — "who actually worked on X" resolves in seconds instead of a round of Slack pings. Net effect: less time spent re-finding institutional knowledge, more time spent using it. Worth it for us — the time saved searching across tools easily outweighs the cost.

What do you dislike about the product?

My honest nitpick, more a "could be even better" than a real gap: with so many sources connected, the out-of-the-box result mix sometimes skews toward the noisiest source (Slack threads) over the more authoritative one (a Confluence spec or Jira ticket) for the same query. It's not wrong, just not always weighted the way I'd want by default. A bit more control over per-source weighting or easy per-query source filtering would make an already strong tool feel even sharper for power users.

What problems is the product solving and how is that benefiting you?

Glean solves the "I know this exists somewhere, I just don't know where" problem. Before it, finding context meant checking Confluence, then Jira, then Slack, then asking a colleague — and often still not finding the original source. Now it's one search across all of those, so I can quickly pull up prior decisions, related tickets, past conversations, or the right subject-matter expert without the manual hunt-and-ask cycle. The benefit compounds in a PM role specifically: faster ramp-up on unfamiliar areas of the product, faster prep before stakeholder conversations, and fewer duplicated efforts because I can actually surface what's already been decided or built rather than re-litigating it. It also shortens the "who do I even ask" step — the expertise search gets me to the right person directly instead of routing through a chain of Slack pings. Net result is less time spent on information archaeology and more time spent on actual decision-making and execution.

Recommendations to others considering the product:

To enhance Glean's effectiveness, consider implementing more granular control over source weighting and filtering options. This would allow users to prioritize authoritative sources over noisier ones, ensuring more accurate and relevant search results. Additionally, providing customizable settings for power users could further refine the search experience, making it more tailored to individual needs.

What do you like best about the product?

I like Glean for its simplicity and ease of use, which add value to the business. It allows me to access data with context at speed, and it's great for creating documents with high context, contributing to efficiency. It's also a critical tool in our ecosystem.

What do you dislike about the product?

Nil

What problems is the product solving and how is that benefiting you?

I use Glean for accessing data with context at speed, which enhances efficiency and provides high-context document creation.

What do you like best about the product?

I like how intuitive it is, especially for users who aren’t very familiar with AI. And of course, it’s super convenient having all of our company context available for really informed, helpful answers.

What do you dislike about the product?

Sometimes it doesn’t feel as consistent as other LLMs, for whatever reason. I’ve had multiple reports of people having better answers in GPT/Claude than in Glean using the same models. It can also be finicky with retrieving data from Microsoft apps, in my experience.

What problems is the product solving and how is that benefiting you?

Enterprise search has been a huge benefit for our company, especially because we are on many different ERPs and platforms. We are also using Glean to create a variety of agents for a variety of roles and business use cases, which has significantly sped up and potentially improved the accuracy of a number of workflows.

What do you like best about the product?

I use it to complete every single task I do for writing emails strategizing on opportunities it acts as my second memory

What do you dislike about the product?

Sometimes its AI results are not accurate

What problems is the product solving and how is that benefiting you?

Saving me time on menial tasks so I can focus my attention on more complex work

What do you like best about the product?

I like how easy to use Glean is and how much time it saves me. The initial setup was very easy and very self-explanatory. Glean connects all the documents and data for our company, which has about 1,000 people. It helps me save a lot of time connecting different inputs.

What do you dislike about the product?

There is nothing I dislike

What problems is the product solving and how is that benefiting you?

Glean saves me time by connecting different inputs and streamlining data and document accessibility in our large company.

What do you like best about the product?

It has a clean user interface, and I like being able to view the entire organization structure in one platform.

What do you dislike about the product?

I think the cost of subscription is on higher side. Since it indexes data across multiple apps and software's as it may lead to confidential risks. The Gen ai agent can give bad results based on the outdated data.

What problems is the product solving and how is that benefiting you?

Connecting apps in one platform which acts like a unified interface. Accelerates the onboarding structure for the new hires Replaces manual browsing with Gen ai with direct answers

What do you like best about the product?

One stop shop. Built on top of knowledge graph which is best in class

What do you dislike about the product?

Complicates mcp. Multiple sources of truth. Non homogeneous story

What problems is the product solving and how is that benefiting you?

Enterprise context

What do you like best about the product?

We’ve been using Glean for a few months now, and I really like the way it indexes our enterprise data from so many different sources and then retrieves personalized results so quickly. Glean also has a lot of connectors that are very easy to use, and their documentation is very helpful.

What do you dislike about the product?

There is nothing to dislike about Glean. However, it would be great if it could also be deployed on-premises, such as on the Red Hat OpenShift platform.

What problems is the product solving and how is that benefiting you?

An enterprise search platform and agentic AI platform that delivers personalized search results with quick responses and lower cost.