Reviews from AWS customer
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One of the best support i have ever receive. GUI made it very easy to use
What do you like best about the product?
Live Chat, Graphic User interface, free trainigs which is their team conduct time to time. its very easy to use even though if you are new to patch managemnt. security updates
What do you dislike about the product?
Nothing but i think we cant custom the dashboard
What problems is the product solving and how is that benefiting you?
at this moment i dont have any concern
One of the best product I have seen so far. Best for Centralize Management and Remote Support.
What do you like best about the product?
System tracking, Software and Policy Deployment with Remote Support. These are one of the best features I liked so far.
What do you dislike about the product?
So far I found non. It's one of the best software so far.
What problems is the product solving and how is that benefiting you?
It helps in Managing Systems on AD very easily. It's one of the best Centralize Management I've seen so far.
Poor
What do you like best about the product?
That I can download the list of available patches.
What do you dislike about the product?
Poor information about why a patch failed. It is also not helpful with fixing a failed patch.
What problems is the product solving and how is that benefiting you?
It is allowing us to patch systems
Very useful features and improvement tools for upgrading endpoints security.
What do you like best about the product?
Threats and Patches management. Vulnerabilitys detection and resolving.
What do you dislike about the product?
User interface and disadvantages in guiges.
What problems is the product solving and how is that benefiting you?
Keep endpoints OS and software up to date and secure.
Endpoint Central
What do you like best about the product?
Its everything in one - remote control, patching, software deployment, OS deployment - all easy to use
What do you dislike about the product?
While almost every need is anticipated in preprogramming, there isn't an opportunity for customizaton in all areas
What problems is the product solving and how is that benefiting you?
We don't need integrate separate systems for each business task- the modules are already together- single pane of glass
Manage Engine is the best tool for managing endpoints and patching
What do you like best about the product?
Manage Engine is the best tool for managing endpoints and patching
What do you dislike about the product?
applying upgrades should be made more easier
What problems is the product solving and how is that benefiting you?
Manage Engine is the best tool for managing endpoints and patching
Pilot for Asset Management
What do you like best about the product?
Intuitive tool, easy configuration, and requires minimal hours of training, the support and support material is very instructive without the need for a lengthy implementation process.
What do you dislike about the product?
I did not identify any relevant points that would prevent the implementation or create difficulty in the tool, but the lack of management over local users and permissions could be improved.
What problems is the product solving and how is that benefiting you?
Automated Patch and Software Update, remote access, and asset management, these items have made day-to-day operations more productive with a single tool providing an overall view.
Technically, it works.
What do you like best about the product?
On the plus side, it is fairly feature-complete and well integrated. Presence of the product is evidence of detached, uninvolved management suffering short attention span issues.
It is moderately good as a remote access platform.
It is moderately good as a remote access platform.
What do you dislike about the product?
The support and training staff range from rude to unintelligble.
The software itself is a master study in extremely bad UI/UX
The software is painfully klunky to use.
It is terminally confusing to about 30% of the end-users filing tickets.
Counterintuitive messaging integrated with email: just because it's in the thread doesn't mean anyone involved recieves it.
It's cloudware, so any time there's a problem between here and wherever ME is hosted, you _and your end users_ are locked out of being able to manage your work.
HIghly suggest you look into alternatives: Redmine, GLPI, Ralph before making the ManageEngine mistake.
The software itself is a master study in extremely bad UI/UX
The software is painfully klunky to use.
It is terminally confusing to about 30% of the end-users filing tickets.
Counterintuitive messaging integrated with email: just because it's in the thread doesn't mean anyone involved recieves it.
It's cloudware, so any time there's a problem between here and wherever ME is hosted, you _and your end users_ are locked out of being able to manage your work.
HIghly suggest you look into alternatives: Redmine, GLPI, Ralph before making the ManageEngine mistake.
What problems is the product solving and how is that benefiting you?
It was supposed to be an improvement on spyceworks, which, in some respects it is.
Benefit? It's moderately more organized / simpler than using VNC client of your choice and maintaining an IP to EP list.
Is that worth thousands of dollars a year? Not so much, no.
Benefit? It's moderately more organized / simpler than using VNC client of your choice and maintaining an IP to EP list.
Is that worth thousands of dollars a year? Not so much, no.
Efficient and easy!
What do you like best about the product?
I like how it allows us to manage over 1000 devices in a simple and efficient manner. Our system admin has created a deployment script that runs beautifully alongside Endpoint Central.
What do you dislike about the product?
I do think the support can be improved a little as often times we end up resolving our own issues much before support even begins to provide any insight. I do understand that this system is quite complex though and it can be hard to have an individual agent know how to support it in it's entirety. Additionally, sometimes our deployment server will go down and we are not notified until deployments begin to fail. It would be nice to have some type of notification that lets us know.
What problems is the product solving and how is that benefiting you?
It allows us to have a centralized inventory management system that allows us to keep track of our systems easily. It also allows us to deploy our software to each company device with speed and finesse. This has saved us a lot of time as we no longer have to manually install applications and systems and we can now rely on a deployment script.
Very nice and easy user interface
What do you like best about the product?
Easy user interface is very easy to navigate, features are very extensive.
What do you dislike about the product?
Nothing, everything is as expected and more.
What problems is the product solving and how is that benefiting you?
It helps us in managing all the computers, patches and security configurations. It is also helpful in deploying and removing applications over the network as and when required.
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