Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,061 reviews
from
External reviews are not included in the AWS star rating for the product.
Works with the system as SecOps
What do you like best about the product?
Mobile Device Management (MDM)
Security and Compliance - It may include MDM capabilities for managing and securing mobile devices within the organization (Especially: MAC)
Security and Compliance - It may include MDM capabilities for managing and securing mobile devices within the organization (Especially: MAC)
What do you dislike about the product?
Complexity and Learning Curve: Some users have found the platform to have a steeper learning curve, particularly for less experienced IT administrators or those new to endpoint management solutions.
What problems is the product solving and how is that benefiting you?
Keeping endpoints up to date with the latest software patches and security updates is critical for protecting against vulnerabilities and cyber threats. Endpoint Central automates the patch deployment process, enhancing the security posture of the organization.
ManageEngine - The life saviour
What do you like best about the product?
It is easy to use and comforatable to operate. More over it provides the best service with no bugs like any other product. It is good to have a product that understands the user's needs.
What do you dislike about the product?
There's nothing much to dislike. Mostly everything is in good shape in the product. Apart from that, maybe a few more API integrations can be brought for easy of integration with other products.
What problems is the product solving and how is that benefiting you?
We used Manage Engine for our IT Infrastructure needs. It provided proper security and the ease of use for users. It helped us to prevent cyber attacks and keep the organization secure.
Experience as a EndPoint central Administrator
What do you like best about the product?
I really the functionaliy of patching the systems, running audit reports on the systems, install software and configure them dynamically. I also really the each single detail about the level of customization it provides.
What do you dislike about the product?
I think this prodcut can be imporved more about setting dynamic groups, for e.g. Crtieria for Dynamic groups can include more options based on the Softwate installed.
Also, when installing certain software it specifies the version which I think can be grouped into one group. For example, when we try to install google chrome, it'll straight away ask about the version, In my opinion it should first include the Software selection, then show the version.
Also, when installing certain software it specifies the version which I think can be grouped into one group. For example, when we try to install google chrome, it'll straight away ask about the version, In my opinion it should first include the Software selection, then show the version.
What problems is the product solving and how is that benefiting you?
We're managing Endpoint Central for MDM and Patch management. It is very good at it but these things can be improved by finetuning the agents and my producitvity and business performance has definitely increased with usage of EndPoint Central
Reliable patch management and remote desktop support
What do you like best about the product?
I can always count on Manage Engine even when my other primary remote desktop methods do not work.
What do you dislike about the product?
The premium products are very expensive for a small non-profit utility like ourselves. The prices are tailored for large companies it seems.
What problems is the product solving and how is that benefiting you?
Reliable patch management and security vulnerabilities reports.
Product Evaluation
What do you like best about the product?
ManageEnging provides pretty good documentation for implementing their products and have knowledgable tecnicians that can provide workarounds to certain product limitations.
What do you dislike about the product?
ManageEngine does not yet fully have the ability to group sync users or groups from certain directory service providers.
What problems is the product solving and how is that benefiting you?
Providing a secure option to managing our devices.
Great product for patch management on third party apps
What do you like best about the product?
Realatively ease to use with little to no instruction.
What do you dislike about the product?
My primary complaint with Endpoint central is the support. I typically find it hard to understand the tech and many times have to communicate over text.
What problems is the product solving and how is that benefiting you?
Patching third party apps that WSUS/Intune don't have available are great benefits in regards to security landscape.
Excellent customer service and support
What do you like best about the product?
Very feature rich. Support and customer service are quick and very helpful. Easy to setup and TONS of documents to assist and walk through setup and use.
What do you dislike about the product?
Missing a few basic features, but they have a reequest system and work to add which is nice. Dont like how some settings for a feature are on a different page to configure them.
What problems is the product solving and how is that benefiting you?
Ability to easily allow users to install software without being an admin. Patch and threat management with easy ways to remediate and resolve issues.
I Have bought the software to implement Automatied Patching system
What do you like best about the product?
getting benfit from Remote Access to all machines as well
policy managments
policy managments
What do you dislike about the product?
Nothing so far
all required are achieved
all required are achieved
What problems is the product solving and how is that benefiting you?
Patching, Remote Accss, Endpoint managment
Interesting solution, powerfull tools but support/dev team are not up to it...
What do you like best about the product?
the ability to manage computers remotly for remote control, softwares, files, registry, etc..
The Patch management is very powerfull, as the software deployment.
We can deploy everything in a easy way or complex way witch scripts, etc...
Very interesting for beginners who are not IT friendly, or for advanced IT engineer like me.
The Patch management is very powerfull, as the software deployment.
We can deploy everything in a easy way or complex way witch scripts, etc...
Very interesting for beginners who are not IT friendly, or for advanced IT engineer like me.
What do you dislike about the product?
The support team is really not competent.
In almost 3 years, I had to contact the support team around 4 times.
Each time, problem was my fault, even if I show proves, elements that clearly incriminate the solution (sometimes I know they just dont read email because when they ask a question, I have to tell them to read the email...).
At the end I always have to find myself the solution. They left you without solution, explanation, nothing.
So yes I'm a very experienced IT engineer but I'm not expert of EndpointCentral even If I use it since many years, I must be able to trust the support team to help me when I need, but actually its not the case. Never in 3 years.
The other negative point is the dev team. Almost 30-50% of new updates are bringing some bugs that sometimes can be really disappointing, and they can eventually knock down all important features of the solution (I remember a version 2 years ago where the remote support was not working anymore, 1 month of support to make them admit it was their fault...)...
That's why we dont update immediatly the solution and people shouldnt, like Microsoft...
In fact the solution works fine when you know how to use it and when it works fine by itself... Don't really count on support or dev team to help you in advanced issues... it's sad but true...
In almost 3 years, I had to contact the support team around 4 times.
Each time, problem was my fault, even if I show proves, elements that clearly incriminate the solution (sometimes I know they just dont read email because when they ask a question, I have to tell them to read the email...).
At the end I always have to find myself the solution. They left you without solution, explanation, nothing.
So yes I'm a very experienced IT engineer but I'm not expert of EndpointCentral even If I use it since many years, I must be able to trust the support team to help me when I need, but actually its not the case. Never in 3 years.
The other negative point is the dev team. Almost 30-50% of new updates are bringing some bugs that sometimes can be really disappointing, and they can eventually knock down all important features of the solution (I remember a version 2 years ago where the remote support was not working anymore, 1 month of support to make them admit it was their fault...)...
That's why we dont update immediatly the solution and people shouldnt, like Microsoft...
In fact the solution works fine when you know how to use it and when it works fine by itself... Don't really count on support or dev team to help you in advanced issues... it's sad but true...
What problems is the product solving and how is that benefiting you?
We can manage remotly all features and aspect of the computers. remote control, registry, files, softwares, processes, services, etc...
its very powerfull, especially when you're not on site.
You can deploy softwares and patches very easelly.
its very powerfull, especially when you're not on site.
You can deploy softwares and patches very easelly.
Great way to keep your computers up to date.
What do you like best about the product?
Endpoint Central does a great job finding the lastest updates from software vendors and applying those updates on all the systems in the network, relieving IT from having to do each one manually.
What do you dislike about the product?
It's a little complex to set up. It does find the computers in the network automatically, but reviewing all the software updates can take quite some time. There are also some packages that is has troubles keeping up to date (Citrix is one I have to tweak from time to time.)
What problems is the product solving and how is that benefiting you?
Keeping all of the software packages on all the network computers up to date is very time consuming. First finding out that the packages have been updated, then finding out which computers have that software and finally updating each of them. Endpoint Central does a great job taking care of that for me.
showing 721 - 730