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Reviews from AWS customer

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1,061 reviews
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External reviews are not included in the AWS star rating for the product.


    Chris M.

Potential

  • December 19, 2022
  • Review provided by G2

What do you like best about the product?
It does everything you can do on your own PC but on remote PC and all automatically.
What do you dislike about the product?
Only downside is the complexity of trying to set up a closed environment. The support team in India and time to fix bugs.
What problems is the product solving and how is that benefiting you?
All remote patches, upgrades and everything working great.
Saves time, resources and a lot of money.


    Ankit B.

Awesome Experience with ManageEngine desktop central

  • December 19, 2022
  • Review provided by G2

What do you like best about the product?
* Automatic deployment, patch testing and auto approval features helps in speeding up the entire process of receiving patches and testing.

* Simple to install.

* Awesome Remote Support facility

* Dashboard shows the health of the environment.
What do you dislike about the product?
* It would be nice to have compatibility with more drivers like lenovo, hp etc..

* Need to add more details on the failure of patches, software deployment.
What problems is the product solving and how is that benefiting you?
Software Deployments.
Patch Deployments.
Inventories assets and management.
Remote access and remote support.


    Computer & Network Security

ManageEngine Desktop Central (or Endpoint Central) is a horrible product with horrible support

  • December 15, 2022
  • Review provided by G2

What do you like best about the product?
There isn't much to like. It does the bare minimum of what is required of an endpoint management solution
What do you dislike about the product?
Everything. Interface, application doesn't produce accurate information and support is horrifically poor
What problems is the product solving and how is that benefiting you?
We needed a quick solution to deploy patches to our endpoints and infrastructure


    Pharmaceuticals

Unstable/Unreliable/Cumbersome

  • December 13, 2022
  • Review provided by G2

What do you like best about the product?
Central Management - but it needs to be refined.
What do you dislike about the product?
Features intermittently stop working i.e - Created a group to push BitLocker encryption - suddenly no longer works.
Remote Control is slow to connect and often does not connect. Remote Control often loses connection and then shows the remote computer as being offline when it is not. I don't like how multiple monitors are hidden in a banner that constantly opens/closes when activity is detected. Sending keyboard shortcuts is cumbersome. Switching users often causes the connection to be lost or won't update the screen requiring a new connection to be established.
Uploading files to managed devices is REALLY slow.
We often run into devices (

N-Able N-Central RMM is by far the best Remote Software I've used.
What problems is the product solving and how is that benefiting you?
When it works, it does what we need it to, however, most of my time is spent fighting with the software instead of helping.


    Insurance

Very well structured solutions for managing endpoints

  • December 12, 2022
  • Review provided by G2

What do you like best about the product?
it's very easy to roll out updates and install software
What do you dislike about the product?
For now, it is the lack of excluding specific devices in the USB block feature
What problems is the product solving and how is that benefiting you?
centrally manage our entire domain of endpoints remotely, with patches/updates and security


    Jessie V.

Desktop Central Review

  • December 07, 2022
  • Review provided by G2

What do you like best about the product?
Works great for patching nad managing devices. Not that great for Mac's. Works great for windows machines.
What do you dislike about the product?
Unable to fully support Mac OS.Can be difficult to some if they dont understand some of the language. Not for beginners and requires some diving into documentation.
What problems is the product solving and how is that benefiting you?
Support with managing devices that were not reporting as well as having to continually reinstall the application as devices fall of, stop reporting.


    Shawn S.

Good but not perfect

  • December 07, 2022
  • Review provided by G2

What do you like best about the product?
It allows for simple management of inventory
What do you dislike about the product?
The patching process is difficult and does not always work
What problems is the product solving and how is that benefiting you?
It serves as our main MDM


    Arturs L.

Great for Patch Management

  • December 07, 2022
  • Review provided by G2

What do you like best about the product?
Easy setup and integration within AzureAD. Fast deployment of patching is very quick and effective
What do you dislike about the product?
At first it could be a little overwhelming with all the functions available, however there is superb documentation and support available.
What problems is the product solving and how is that benefiting you?
Deploying Critical updates automatically. Great for asset and software management


    Don L.

Excellent suite of products

  • December 06, 2022
  • Review provided by G2

What do you like best about the product?
Integration between products and feature enhancements are excellent.
What do you dislike about the product?
Support is sometimes inconsistent and some tickets take longer than expected to be addressed. Support does resolve most issues if not all of them.
What problems is the product solving and how is that benefiting you?
Management of my entire asset population. Set it and forget it and the system notifies when anything changes. Extensive modules in one pane of glass simplifies admin.


    Civil Engineering

Amazing Management Product for Companies That Rely on Their Own Servers

  • December 02, 2022
  • Review provided by G2

What do you like best about the product?
The relative simplicity with which the items may be put into use. After they have been put into operation, the tasks you need to do will be much simpler. In the event that anything breaks, the support personnel provide excellent help from a knowledgeable standpoint.
What do you dislike about the product?
Constant updates to the product, despite the fact that this is the norm for the industry in modern times due to the abundance of vulnerabilities and exploits that are extensively exploited. I only have a hope that the process of updating would be a little bit simpler, despite the fact that backing up the data is a complicated operation, particularly when it comes to databases.
What problems is the product solving and how is that benefiting you?
Develop your organization's internal and operational efficiency
Drive innovation
Increase the flexibility of corporate processes.
Improve your ability to make decisions, as well as your compliance and risk management