Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,061 reviews
from
External reviews are not included in the AWS star rating for the product.
Endpoint Central Breakdown
What do you like best about the product?
A la carte offerings, get the features you need without buying up. Remote Access and Patch Management features are as good as anyone in the market. PXE boot OS deployment is available which is becoming harder to find as a fully functional product.
What do you dislike about the product?
No partners, so support is limited to just them. Customer service and technical support are not great, and the lack of partners means you have no alternatives.
What problems is the product solving and how is that benefiting you?
Agent-based method is addressing our issues with SCCM and Group Policy that we could not overcome using default Microsoft features. PXE boot OS deployment is still required for us, and finding an alternative to SCCM is difficult.
Makes end point management simple
What do you like best about the product?
easy to set up, the simple rollout of configurations, easy patch management, mobile device management
What do you dislike about the product?
The gateway can be tricky to setup for access to devices off the domain
What problems is the product solving and how is that benefiting you?
keeps PCs and servers up to date with software patches, saves time with manual updates and allows accessible reports to see vulnerable endpoints
Best product and customer assurance
What do you like best about the product?
Possibility to chat directrly with helpdesk for issue on system. Clean broswer navigation and simple management of entire system
What do you dislike about the product?
Some function is not so simple to find, like SDP client agent managment
What problems is the product solving and how is that benefiting you?
Permit us to assist user that work from remote to complety deliver to them a new computer without force them to came to office in Italy
user friendly
What do you like best about the product?
User friendly. We can control every assets.
What do you dislike about the product?
Sometimes policy not working correctly. We can delete and write again.
What problems is the product solving and how is that benefiting you?
We are update all programs and policy.
Very functional and easy to configure
What do you like best about the product?
It is easy to understand, the menus are clear, and it is simple to configure.
What do you dislike about the product?
It was a bit difficult to configure the remote offices, I needed the help of technical service.
What problems is the product solving and how is that benefiting you?
It's gives me a clear view of all computers in the company, allows me to easily manage updates and other funcions.
Endpoint Central
What do you like best about the product?
The inventory part of Endpoint Central is instrumental. It contains a ton of great information that makes it easy to manage and maintain the machines in our environment. The 3rd party patching of applications is especially useful. The remote control functionality that can be used to control devices remotely is used daily to help support everyone in the company regardless of where they are physically located.
What do you dislike about the product?
I work on the internal application team, and getting reports of devices using a specific application can be challenging. There are some reports, but the custom report creation process does not have many options when looking for a particular software.
The MDM management of Android tablets needs some work. If pushing an app using MDM, we would like the ability to allow users to remove/modify some of those apps.
The MDM management of Android tablets needs some work. If pushing an app using MDM, we would like the ability to allow users to remove/modify some of those apps.
What problems is the product solving and how is that benefiting you?
The biggest reason for using Endpoint Central right now is OS and 3rd party patching. It is also used daily for the management and support of employee devices.
Solid Management
What do you like best about the product?
The remote features available to take action while supporting the user. The install and patching feature is very very good. The data collecting is much complete but can be improved.
What do you dislike about the product?
Sometimes the agent stop working for no reason, even the agent troubleshooting shows no issue.
The features i like are a bit expansive :)
The features i like are a bit expansive :)
What problems is the product solving and how is that benefiting you?
The software inventory and user scanning
Good tools for helping it helpdesk
What do you like best about the product?
Inventory hardware and software / remote desktop / deploy software by silent mode
What do you dislike about the product?
Sometime cannot find client machine that online status
What problems is the product solving and how is that benefiting you?
deploy software all machine in our organization that effort IT Helpdesk but managed engine can help remote installation software and slient mode to target machine
Peace of mind when patching OS!
What do you like best about the product?
Easy to manage, quick patching and software deployment. Quick OS deployment.
What do you dislike about the product?
I dont know what to say. I helps a lot to fix vulnerabilities.
What problems is the product solving and how is that benefiting you?
Most of all patching windows enviroment and fixing vulnerabilities.
We would be lost without Manage Engine Endpoint Central
What do you like best about the product?
Remote support capabilities are amazing, we can remote control with privilege escalation by the click of a button or use system tools to quietly support and implement fixes. Remote command prompt, registry, file manager and more allow us to make changes in silence.
Software deployment is great and allows us to send out new installations or upgrades to our entire estate via the Manage Engine agent.
Patch management is fantastic, we are often fully patched within a week of patch Tuesday do to the power of this tool. The patch management dashboard is very clear and allows you to see problem endpoints instantly. Pushing patches is almost always a breeze and managing users rebooting their machines is made possible. The automatic deployment, patch testing and auto approval features are very useful in speeding up the entire process of receiving patches, testing and applying across the estate.
The integration with Service Desk Plus is great. Across the two platforms we can view asset and user details with no interruption.
Software deployment is great and allows us to send out new installations or upgrades to our entire estate via the Manage Engine agent.
Patch management is fantastic, we are often fully patched within a week of patch Tuesday do to the power of this tool. The patch management dashboard is very clear and allows you to see problem endpoints instantly. Pushing patches is almost always a breeze and managing users rebooting their machines is made possible. The automatic deployment, patch testing and auto approval features are very useful in speeding up the entire process of receiving patches, testing and applying across the estate.
The integration with Service Desk Plus is great. Across the two platforms we can view asset and user details with no interruption.
What do you dislike about the product?
There is no real relationship with Manage Engine outside of renewals, they don't seem to assign a customer success or account manager as a single point of contact. It would be good to have a relationship with somebody at Manage Engine who can highlight new features to us or tell us what we may not be utilizing.
On the rare occasion we have to contact support, it can be quite tricky to get the required level of support quickly. We do get to a solution eventually but sometimes it can be a slightly slow process.
Manage Engine sometimes upgrade features or make changes to functionality without prior warning causing some elements to fail or change.
On the rare occasion we have to contact support, it can be quite tricky to get the required level of support quickly. We do get to a solution eventually but sometimes it can be a slightly slow process.
Manage Engine sometimes upgrade features or make changes to functionality without prior warning causing some elements to fail or change.
What problems is the product solving and how is that benefiting you?
Manage Engine Desktop Central has become a critical system within our IT department. We use it for remote support, asset management, software deployment, rolling out fixes and most importantly patch management,
The system is brilliant in allowing powerful administration via the Manage Engine Endpoint Central agent. We would genuinely be lost without it.
We are currently looking to expand our use of the system by delving into the OS deployment feature which will further expand our love for this solution.
The system is brilliant in allowing powerful administration via the Manage Engine Endpoint Central agent. We would genuinely be lost without it.
We are currently looking to expand our use of the system by delving into the OS deployment feature which will further expand our love for this solution.
showing 891 - 900