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Reviews from AWS customer

12 AWS reviews

External reviews

24 reviews
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    Faiz Delvi

Offers a unified vulnerability and threat assessment across our entire environment

  • October 28, 2024
  • Review provided by PeerSpot

What is our primary use case?

We utilize Qualys TotalCloud for vulnerability management and continuous monitoring, conducting daily scheduled scans on our assets. Detected vulnerabilities are reported to end users, project team managers, and other relevant stakeholders.

How has it helped my organization?

We saw the benefits of Qualys TotalCloud after a few months of use.

Qualys TotalCloud offers a unified vulnerability and threat assessment across our entire environment, but we primarily utilize it to monitor and protect our internet-facing assets.

Qualys TotalCloud offers a centralized view of risk, displaying all vulnerabilities for a specific asset or the entire organization in a single dashboard. This unified perspective is valuable for both the leadership team, who use it in weekly meetings to monitor overall security posture and vulnerability trends, and individual units, who receive weekly reports detailing their specific security status. Currently, our organization maintains a strong security posture with no critical or high vulnerabilities, demonstrating the effectiveness of this approach.

What is most valuable?

I appreciate several aspects of Qualys TotalCloud. Primarily, we use it to inventory new assets and leverage its reporting and detection features to analyze payloads and identify vulnerabilities. The platform's unified view of the organization proves particularly valuable for leadership team meetings.

What needs improvement?

We often encounter challenges with IP whitelisting and scanners, primarily due to limitations on our end, not Qualys'. To improve the user experience, reporting could be simplified for better comprehension by end users and project managers, facilitating issue resolution. Additionally, enhancing the UI's readability for those without a security background would be beneficial. Finally, a valuable feature addition would be the automatic detection of subdomains, even if they aren't explicitly defined in the main domain. We use a VAS module for vulnerability scanning, but encounter issues when adding subdomains. Developers question why the main domain and subdomains show different vulnerabilities. Reports indicate that the main domain routes scans to the subdomains, leading to inconsistencies. Ideally, the scanner should automatically detect and scan all subdomains, even if not explicitly defined, ensuring comprehensive vulnerability assessment.

For how long have I used the solution?

I have been using Qualys TotalCloud for at least two or three years.

What do I think about the stability of the solution?

I have not experienced any crashes with Qualys TotalCloud. Occasional minor bugs, such as report downloading errors, have been resolved quickly by their support team. Overall, the support provided has been excellent.

What do I think about the scalability of the solution?

Scalability is a key strength of Qualys TotalCloud. Our organization currently uses it to manage over 1200 web applications, and we plan to expand our license coverage to include even more.

How are customer service and support?

I have received a few support tickets. I even spoke with someone from the technical side, with whom I interact regularly to resolve scanning or team detection issues. I've been very happy with their support compared to other tools I use. The support team responds quickly and their debugging is excellent, going in-depth to resolve issues. We're very satisfied.

How would you rate customer service and support?

Positive

What other advice do I have?

I would rate Qualys TotalCloud nine out of ten.

Qualys TotalCloud requires inventory maintenance, currently managed by a separate team responsible for monitoring ASM attack access. This team manually adds any newly discovered assets to the inventory. Automated detection of new assets has not yet been explored. Continuous efforts are focused on improving the configuration and maintenance processes.

My advice is to familiarize yourself with Qualys TotalCloud, as it has a learning curve. While it offers a multitude of tools and UI options, achieving 100 percent utilization takes time and practice. We are still in the process of exploring and incorporating its many features into our workflow.


    Aditya Pathak

Complete posture visibility and prioritized view of risks saves us time

  • October 25, 2024
  • Review provided by PeerSpot

What is our primary use case?

We are currently using Qualys vulnerability management and policy compliance modules. We also use Qualys CSAM for our on-premises inventory. We use Qualys TotalCloud for our cloud platform to get a 360-degree view.

How has it helped my organization?

Qualys TotalCloud provides written explanations to help guide remediation paths and eliminate cyber risk. In the remediation tab, we can see what we need to do for a particular vulnerability.

We rely on the vulnerability management module for risk assessment and prioritization. We can see which vulnerabilities are critical for our environment. We focus on remediating vulnerabilities based on their impact on our system.

What is most valuable?

The vulnerability management feature is the one I like the most because it provides a clear picture of all vulnerabilities.

TruRisk Insights feature gives us a clear picture of the risks. It is a good feature. They have also been doing some modifications to it.

We were able to realize its benefits within 24 to 48 hours. We could see a clear picture of our environment. It scanned all our assets and gave vulnerability details.

The dashboard gives us information about which vulnerabilities are increasing and in which particular environment.

We have a single, prioritized view of risk. This view of risk helps reduce the work we would have to do to combine multiple sources to prioritize risk. It has saved about 70% to 80% of our time.

What needs improvement?

The vulnerability part is good, but the policy compliance module needs improvement because it involves a lot of manual work. Specifically, the remediation part of the controls requires enhancements.

For how long have I used the solution?

We have been using Qualys TotalCloud for a year, but we have been using other Qualys solutions for a few years.

What do I think about the stability of the solution?

It is very stable. We have not encountered any crashing, though sometimes we experience lagging. We receive notifications from the Qualys Status page if there is any downtime or maintenance.

What do I think about the scalability of the solution?

Its scalability is good.

How are customer service and support?

When we face any issues, we create a case with Qualys. We also have a technical account manager from Qualys who helped us with the deployment process.

Qualys' customer service provides quality answers, but the response time is long, even though it is within the SLA. It can be challenging as sometimes we have to wait a long time, especially if there are port changes involved. We usually get the first response back from them within 24 hours. After we respond to them, they can take up to 72 hours to get back, which makes it difficult for us.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

For the last four years, I have been using Qualys and have not had the chance to use any other product.

How was the initial setup?

We have a hybrid deployment model with both on-premises and cloud.

The initial setup was easy. It took 30 to 45 days to fully deploy the solution.

What about the implementation team?

Our technical account manager helped us when we faced any issues. We have a team of 15 people working with Qualys.

It does not require any maintenance on our end.

What other advice do I have?

For the policy compliance module, users should be well-versed with the technology, as any mismatch can result in reports that come out blank. You should know what you are doing.

I would rate Qualys TotalCloud a ten out of ten.


    Mohsin_Raza

Daily reporting enables timely security actions

  • October 24, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use Qualys TotalCloud for patching and vulnerability management. We implemented it to improve patching and compliance for security purposes.

How has it helped my organization?

Qualys TotalCloud has been beneficial for our organization. We are getting a lot of functions in the portal for security assessment related to the third party. It tells us about vulnerabilities in the servers.

The vulnerability information available through the portal reduces my cyber risk. Qualys TotalCloud has improved our security posture. We receive daily security and vulnerability reports, which we act upon. We can remediate the issues on time.

I knew about the benefits of this product before buying it. We started seeing its benefits within two to three days of deployment.

What is most valuable?

One of the features I appreciate is the ability to generate daily reports without relying on anyone else. This feature has been very beneficial as it allows us to address security gaps and remediate them promptly.

What needs improvement?

I have been using Qualys TotalCloud for onyly two months. It has been working very well, but it would be helpful if the dashboard could generate reports tailored to specific compliance needs. For example, in India, we have to comply with RBI and SEBI guidelines. It would be great to have reports related to RBI and SEBI compliances.

For how long have I used the solution?

I have been using Qualys TotalCloud for not more than two months.

What do I think about the stability of the solution?

I would rate its stability as nine out of ten. It is a stable solution, which is why we chose it.

What do I think about the scalability of the solution?

I would rate its scalability a nine out of ten. The solution scales well.

We started our organization about nine months back. We started with about 30 users, and we now have more than 100 users. At first, we had one branch, but now, we have four branches. Some branches are based in India, and some are out of India.

How are customer service and support?

We have been working with it for only about two months. We have not used technical support. We have been in contact with presales and the deployment team. We have not had the need to engage with their customer support.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We did not use any other solution before implementing Qualys TotalCloud. We have started a new organization where I have taken full services from Qualys. We chose Qualys based on familiarity from past experiences in other organizations.

How was the initial setup?

The initial setup was straightforward.

It is an easy product. I was familiar with it from the previous organization. Other colleagues were not very familiar, but they were able to understand it. It is not command-based. It is GUI-based.

Its implementation took 10 to 15 days. We are a small organization. We do not have a large number of APIs and servers. There is no issue.

It does not require any maintenance from our side.

What was our ROI?

The solution is proving beneficial, allowing us to remediate vulnerabilities before any issues arise. Daily reports alleviate all the concerns that we had previously. We have seen more than 50% improvement.

What's my experience with pricing, setup cost, and licensing?

The cost is high, but it meets our organizational needs.

What other advice do I have?

It is a very good solution. I would rate it a nine out of ten.


    Robert Gauna

Provides extensibility, custom controls, and good overview

  • October 15, 2024
  • Review from a verified AWS customer

What is our primary use case?

We use Qualys TotalCloud for compliance monitoring and compliance checking.

How has it helped my organization?

TotalCloud provides written explanations to help guide remediation paths and eliminate cyber risk. It is very satisfactory.

I could see its benefits immediately after the deployment. I was using another product, and I was trying to switch over to this product.

TruRisk Insights provides a good view of the situation from different perspectives, such as the policy compliance side, the vulnerability side, and a few others. It gives us a better view of what is going on versus just piecemeal from one UI to another and then trying to make sense and sorting things or combining data together.

TruRisk Insights feature found a small number of assets with high vulnerability scores. I reported them to the owner, and then they are going to work on it.

TruRisk Insights are a good indicator, but long term, the managers still want to use the ServiceNow integration. We have this in our back pocket to verify.

What is most valuable?

The most valuable feature is the extensibility. I can create custom controls and rely on Qualys TotalCloud to provide me with updated controls as they come from CS benchmarks.

What needs improvement?

I have already put in a few feature requests. There are features that I would like to have. I would like the ability to disable certain default built-in policies as they can be misleading when creating dashboards. That is the top one.

Additionally, I would like the ability to generate reports on a schedule and send them via email to the scheduler.

It is a bit cumbersome to apply some of the features built into policy compliance.

TotalCloud provides a single, prioritized view of risk, but it can be better. I was hoping that they would integrate TruRisk into it, but that is forthcoming. I have already put in the request a while back to add TruRisk, and they are working on it.

For how long have I used the solution?

I have been using the solution for around two years.

What do I think about the stability of the solution?

I have not seen any events like lagging, crashing, or downtime.

What do I think about the scalability of the solution?

It is very scalable, and I would rate it a ten out of ten for scalability.

How are customer service and support?

I usually do not have to contact support. I last contacted them a month or two months ago. They usually respond within 48 hours. I can always escalate as needed. It is not an issue. Overall, their support is top-notch.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used Dome9 which is under Check Point. I switched to TotalCloud because of better extensibility.

How was the initial setup?

We had some challenges with permissions, but other than that, it was fine. Its implementation took about 60 days.

It requires maintenance on our end. We need to maintain the permissions and the connections to whatever AWS accounts we need to have scanned.

What about the implementation team?

We had an in-house team involved along with Qualys support. Three people were required for the deployment.

What's my experience with pricing, setup cost, and licensing?

The pricing is comparable. It is built into our other product, so I cannot piecemeal it. It is a part of our subscription.

What other advice do I have?

New users should have a deeper understanding of how to use the cloud API because the extensibility is based on that. If they do not understand how to use the API, it would not be effective for them.

TotalCloud provides unified vulnerability and threat assessment across both IaaS and SaaS, but we do not use that. We do not have a use case for that.

I would rate TotalCloud an eight out of ten.


    reviewer2540010

Helps identify vulnerabilities, provides a single view, and reduces costs

  • September 02, 2024
  • Review provided by PeerSpot

What is our primary use case?

We utilize Qualys TotalCloud to conduct DNS, IP, and WOS scans and identify system vulnerabilities.

How has it helped my organization?

Qualys TotalCloud helps identify vulnerabilities by providing written explanations to help guide remediation paths and eliminate cyber risk.

The explanations are great compared to the visualizations of attack paths.

The benefits of Qualys TotalCloud are significant. It lists all vulnerabilities, allowing us to patch them effectively. This safeguards the entire company and its environment, offering comprehensive protection.

Qualys TotalCloud provides a single prioritized view of risk.

Qualys TotalCloud has saved us 30 to 40 percent of time and costs.

The TrueRisk Insights feature helps us keep our environment safe and to mitigate vulnerabilities.

TrueRisk Insights found a smaller number of assets with high vulnerability scores.

Using information from TrueRisk Insights, we informed our clients about vulnerabilities and immediately resolved them.

What is most valuable?

Qualys TotalCloud is convenient, and we can perform scans with it. Its excellent graphical interface makes the scanning process simple.

What needs improvement?

Qualys TotalCloud needs to enhance its scanning capabilities in the IP domain, as it currently lacks the functionality to resolve IPs to their corresponding domain names.

For how long have I used the solution?

I have been using Qualys TotalCloud for one year.

What do I think about the stability of the solution?

I would rate the stability of Qualys TotalCloud eight out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of Qualys TotalCloud eight out of ten.

How are customer service and support?

We spent a couple of hours explaining an issue to the technical support and did not receive a proper resolution.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously used Qualys PCI DSS.

What was our ROI?

Qualys TotalCloud has significantly saved us time and resources. It is doing the work of three people.

What's my experience with pricing, setup cost, and licensing?

Qualys TotalCloud is expensive.

What other advice do I have?

I would rate Qualys TotalCloud eight out of ten.

Qualys TotalCloud is deployed in one location, and we have two users.

No maintenance is required.

I recommend Qualys TotalCloud to others. It helps identify vulnerabilities present in the system and simplifies our work.


    Brad Mathis

Offers easy-to-follow instructions, enhanced posture management, and improved visibility

  • May 29, 2024
  • Review provided by PeerSpot

What is our primary use case?

Our security setup utilizes Qualys TotalCloud to assess our Azure environment's compliance with CIS and Azure best practices. We recently added the Qualys Software-as-a-Service Detection Response (SDR) module to further enhance our cloud security posture management.

We implemented Qualys TotalCloud to gain better insight into our environment.

How has it helped my organization?

TotalCloud offers written explanations to guide us through fixing security vulnerabilities and reducing cyber risks. For instance, if we click on a finding like "ensure public access level is set to private for block containers" a CIS Microsoft Azure Foundations benchmark, TotalCloud will not only tell us which specific container is failing but also provide remediation steps. These steps include a clear, step-by-step guide to fix the issue directly from the Azure console or command line, making it easy to address security risks.

After deploying TotalCloud and configuring the connectors for Azure, we quickly gained visibility into our cloud security posture. While the initial setup gathers data, the overall process is swift and delivers immediate insights.

TotalCloud offers a unified way to assess vulnerabilities and threats across both Asset-as-a-service and software-as-a-service applications. While an additional module, Software Detection Response, is required for the same level of detail in SaaS assessments, it integrates seamlessly with TotalCloud and gathers information through the Azure connector. Similarly, the SDR component is used for Microsoft 365 environments, consolidating all threat data into a single report.

It has significantly enhanced our posture management insight and awareness. It provides a valuable third-party perspective, highlighting potential security issues we might have missed with Microsoft's built-in settings. This independent view offers a more objective assessment, similar to having a security expert unaffiliated with Microsoft or any specific platform.

TotalCloud summarizes our cloud security risks in a single view, prioritizing the most important ones. It allows us to generate reports based on severity levels (critical, high, medium) and offers pre-built dashboards like the Azure one, which highlights the most critical control failures along with the number of affected resources. This way, we can focus on addressing the most urgent issues first.

We can use TruRisk in TotalCloud to view a risk score for our virtual machines. This score indicates the overall security posture of the machine, along with details on identified vulnerabilities confirmed and potential. While the TruRisk score is a valuable integration, I haven't had the chance to fully explore its functionalities in our environment yet.

What is most valuable?

While automatic inventory detection upon connection is a helpful feature, a truly valuable capability is assessing an environment's security posture against Azure and CIS best practices.

What needs improvement?

The cloud licensing unit system is somewhat unclear, especially since "units" aren't well-defined. While I'm getting the hang of it, the calculator remains confusing. Overall, simplifying the licensing model would be a big improvement.

For how long have I used the solution?

I have been using Qualys TotalCloud for one year. However, I have been using Qualys solutions for over 20 years.

What do I think about the stability of the solution?

Qualys TotalCloud is extremely stable. We have not had any issues at all.

What do I think about the scalability of the solution?

Qualys TotalCloud scales effectively for businesses of all sizes. Just like other Qualys solutions, it can handle both small and large environments. Their massive back-end infrastructure is built for scalability, so it can seamlessly adapt to your needs. Our company is on the smaller side but I've seen TotalCloud function smoothly in environments much larger than ours.

How was the initial setup?

There are instructions on how to set up our connectors. Once the connectors are set up and connecting, TotalCloud pulls down what it needs, and it's pretty much it.

While the initial deployment itself was straightforward, it required someone with Azure platform admin rights. Since I lacked those privileges, I needed assistance to handle that aspect. Fortunately, the clear instructions allowed the admin to complete their part without issue. The Qualys configuration, on the other hand, I was able to manage easily. In a small environment where one person might have full access, this entire process would likely be much simpler.

As long as the appropriate rights are in place, one person can deploy Qualys TotalCloud.

What about the implementation team?

We implemented TotalCloud ourselves. Our organization also offers consulting. That's what we do. We have a lot of senior-level people here. The Qualys platform's clear instructions allow for independent setup, though it may take longer for those unfamiliar with the process. Utilizing a consultant can expedite the implementation for those new to Qualys.

What's my experience with pricing, setup cost, and licensing?

TotalCloud's price is about right where I would expect it to be.

Which other solutions did I evaluate?

After researching various solutions like Wiz, I realized most other solutions focus on a single security aspect. Qualys TotalCloud stands out with its full cloud posture management and integration with our existing VMDR and patch management systems. This unified platform offers valuable metadata from one source, unlike other solutions that require managing multiple vendors and systems.

What other advice do I have?

I would rate Qualys TotalCloud ten out of ten.

Qualys TotalCloud is designed for continuous operation, eliminating the need for scheduled maintenance. It automatically synchronizes with your cloud environment, be it Azure, Amazon Web Services, or Google Cloud, to stay up-to-date.

If you have a trusted partner familiar with Qualys, leverage their expertise. Also collaborate with the assigned Qualys Technical Account Manager. Don't hesitate to ask questions; both Qualys' TAMs and the Qualys community are valuable resources. Qualys offers free training and online documentation to help you with most tasks.

I recommend Qualys TotalCloud to others.