Bloomreach Discovery - Autonomous AI-Powered Ecommerce Search
Bloomreach, Inc.Reviews from AWS customer
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Live chat service has been a great help.
What do you like best about the product?
It has many benefits, mainly the personalised communication for our customers. But we are still in a set up process and we still have a lot to learn in order to make the most of it.
What do you dislike about the product?
The adaptation process has been slow as this initial part is quite technical, and we have had to adapt little by little.
What problems is the product solving and how is that benefiting you?
The communication for our customers
Powerful tool with unlimited possibilities and in-depth customer insights
What do you like best about the product?
There's no such thing as impossible - Bloomreach offers us a high degree of flexibility and a wide range of options for special use cases. A comprehensive understanding of the customer with in-depth personalisation is easily possible here. Reports provide a detailed insight and enable actions to be derived quickly and accurately. As soon as you understand Bloomreach and its features, all doors are open for you to utilise its full potential.
What do you dislike about the product?
To be able to utilise the full potential, you need to familiarise yourself with the system, as some of the logic is different to what you initially expected. As soon as you have familiarised yourself with the subject matter, the functions are easy to use.
What problems is the product solving and how is that benefiting you?
Personalisation at a high level, yet reliable. A solution with all elements in one tool.
Great platform
What do you like best about the product?
Great support, they always help me and solve my problem very quickly. Platform is very easy and intuitive for using.
What do you dislike about the product?
I can't think of anything. If I ever have a problem, it's usually caused by our internal data not always flowing properly into Bloomreach.
What problems is the product solving and how is that benefiting you?
In addition to our internal data, Bloomreach provides us with data on customer activity on our website, which we can use to target individual marketing campaigns.
Satisfaction
What do you like best about the product?
They respond incredibly quickly to all inquiries and always try to find a solution.
What do you dislike about the product?
There is nothing I don't like. I am always satisfied.
What problems is the product solving and how is that benefiting you?
Everything from customers to campaigns
I needed help with last preferred channel attribute. I got help immediately.
What do you like best about the product?
it has got nice features which are important for marketing
What do you dislike about the product?
Visualizations are not that user friendly
What problems is the product solving and how is that benefiting you?
I use less but i find itgood
AI powered marketing automation for parabolic growth!
What do you like best about the product?
- Access to state-of-the-art marketing automation features to effortlessly take digital marketing to the next level.
- Having all the customer data about purchase behaviour and website interaction in one place to enable us to action personalised marketing campaigns.
- Brilliant Gen AI integration
- Wide variety of website personalisation tools
- Having all the customer data about purchase behaviour and website interaction in one place to enable us to action personalised marketing campaigns.
- Brilliant Gen AI integration
- Wide variety of website personalisation tools
What do you dislike about the product?
- It is not so much of a dislike - however, some advanced features require you to have semi-technical expertise to maximise the gains.
What problems is the product solving and how is that benefiting you?
We are able to sending highly personalised marketing campaigns to our customers, Bloomreach Engagement platform's advanced data collection capabilities. It acts as a central hub for all the customer data, keeps it in once place enabling us the cater relevant and preferred marking communication.
Tool for email marketing in ecommerce
What do you like best about the product?
Setting up segmentation, scenarios, and creating a report. Customer support is helpful and fast.
What do you dislike about the product?
Sometimes saving issues occur, and only one person can work on a template.
What problems is the product solving and how is that benefiting you?
Sending, analyzing emails. Integrating different software. Generating segments and reports.
The system can do anything I want it to do, the possibilities are endless
What do you like best about the product?
The ability to create aggregates and events/customer attributes for almost any desired outcome
What do you dislike about the product?
It is often hard to know where to start on utilising all of the data available and the best approach to take
What problems is the product solving and how is that benefiting you?
The ability to hyper personallise and segment based on source data
Nice customer service
What do you like best about the product?
The customer support replies very quickly and is very friendly. grerat ui and nice email marketing
What do you dislike about the product?
cannot copy and paste pictures to give more details about issues
What problems is the product solving and how is that benefiting you?
automations
Sleeping Giant
What do you like best about the product?
Love the variety of enterprise level features like access controls, native integrations and config granularity (e.g. Private API keys and Consent Expiriy date)
What do you dislike about the product?
Great support and post sales team that just needs to scale to match the platforms success.
What problems is the product solving and how is that benefiting you?
We're an agency that implements Bloomreach on behalf of customers
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