Sold by: Bloomreach, Inc.
Deployed on AWS
Bloomreach Discovery is an AI-native search, merchandising, and recommendations engine purpose-built for ecommerce. It autonomously delivers relevant, revenue-driving experiences that lift RPV - no manual tuning, no guesswork.
4.6
Overview
Bloomreach Discovery transforms ecommerce growth by unifying AI-powered search, merchandising, and personalization into one platform. Powered by Loomi, our AI engine, it replaces rules-based guesswork with autonomous, self-learning algorithms that adapt in real time - improving discoverability, engagement, and RPV. Discovery personalizes every interaction using customer behavior, product data, and real-time context to rank and recommend the right products, automatically. Trusted by 1,400+ brands, Bloomreach Discovery handles complex queries, scales across catalogs, and delivers faster time to value. Whether you're optimizing long-tail search, guiding hesitant shoppers, or eliminating manual work for merchandisers, Discovery turns search from a utility into an AI-native revenue engine.
Highlights
- AI-native discovery built for ecommerce: autonomously optimizes every query, personalizes every experience, and drives 20%+ RPV gains - no manual tuning required.
Details
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Delivery method
Deployed on AWS
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Introducing multi-product solutions
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Tier 1 | Annual Subscription. Pricing is based on an analysis of your site. | $1.00 |
Tier 5 | Annual Subscription. Pricing is based on an analysis of your site. | $1.00 |
Tier 10 | Annual Subscription. Pricing is based on an analysis of your site. | $1.00 |
Vendor refund policy
Bloomreach believes that partnership and ensuring full customer satisfaction is important. Please let us know what kind of refund policy is important to you during commercial discussions and we'll do our best to work around it.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Support Email: support@bloomreach.com , Support Portal: support.bloomreach.com, Standard Support Hours: 24/7 global support coverage, with priority escalation for critical issues
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Retail
Speedy, Reliable Email & SMS Builder That Saves Hours Each Week
Reviewed on May 21, 2026
Review provided by G2
What do you like best about the product?
Very easy to design emails & SMS on. The integration process was good, had minimal issues so far, however we did have Datacop who helped massively with setting us up on the platform. No issues with performance, it's speedy & reliable, the drag-and-drop interface saves me hours each week. It's quite expensive, but it is an extensive platform. We have noticed an uplift in revenue on emails. I'm yet to deep dive on the AI side of Bloomreach, though some of the things I have tried the platform isn't able to do. I do find the platform quite complex to use sometimes.
What do you dislike about the product?
It's quite a complex platform so some of the simplest tasks seem quite overwhelming & take more time than they should. I have tried to set up some custom AI blocks but it seems the platform can't do what I'm trying to achieve.
What problems is the product solving and how is that benefiting you?
It's helping us create for segmented & targeted emails. For example the AI segment blocks when building an email is great for savings time creating 2 separate emails. This way we can build an email, for example, mens & women's clothing and send to correct customers.
Bianca Natasha D.
Onboarding
Reviewed on May 19, 2026
Review provided by G2
What do you like best about the product?
I recently had the opportunity to work with Bloomreach, and I'm genuinely impressed by the platform's capabilities. The ease with which I can create scenarios and campaigns, and view dashboards is impressive. The real-time customer journey optimization ensures a personalized shopping experience, enhancing commerce conversions significantly. What's more, their prompt support team always addresses my concerns swiftly. Overall, a highly recommended solution for any business looking to excel in e-commerce.
What do you dislike about the product?
The interface can feel busy and overwhelming, especially for new team members or those who aren’t very technical.
What problems is the product solving and how is that benefiting you?
Break down technical silos and get a 360-degree view of your customer across every touchpoint. This makes it easier to understand exactly what they want, in real time.
Marketing and Advertising
Feature-Rich Custom Platform for Automating and Personalizing Customer Mechanics
Reviewed on May 15, 2026
Review provided by G2
What do you like best about the product?
It’s a custom platform with many helpful features that make it easier to automate and personalize customer mechanics.
What do you dislike about the product?
Maybe it would be better if the documentation were more up to date and included more examples showing how we can use the features.
What problems is the product solving and how is that benefiting you?
Automation and personalization
Vidur S.
Bloomreach’s Real-Time CDP Powers Smarter Campaigns and Higher Email ROI
Reviewed on May 07, 2026
Review provided by G2
What do you like best about the product?
The way Bloomreach unifies customer data into a single view is what provides the most value for us. Having the CDP baked directly into the marketing execution tool means I don't have to wait for data syncs or export lists to start a campaign. It’s made our personalisation feel truly real-time, which has led to a much higher ROI on our email segments.
What do you dislike about the product?
While the campaign execution is great, the reporting dashboards leave a bit to be desired. Building out custom, granular reports on email performance or A/B tests can feel clunky and take longer than they should. It would be helpful to have more robust, out-of-the-box reporting templates that don't require so much manual configuration.
What problems is the product solving and how is that benefiting you?
The main problem it solves for us is the sheer amount of manual marketing execution. We used to send generic batch-and-blast emails because building personalised paths was too complex. Now, by using the visual automation builder, we trigger hyper-relevant messages based on exactly what a user browsed or abandoned. It benefits me directly by saving hours of manual setup each week, and those automated flows generate steady revenue in the background.
Ankit M.
Product Discovery Shines with AI Mode and Auto-Generated Synonyms
Reviewed on Apr 30, 2026
Review provided by G2
What do you like best about the product?
Product discovery,ai mode,auto generated synoyms
What do you dislike about the product?
Auto generated synonyms, ai learning is slow
What problems is the product solving and how is that benefiting you?
Search and product discovery