Sold by: Bloomreach, Inc.
Deployed on AWS
Bloomreach Discovery is an AI-native search, merchandising, and recommendations engine purpose-built for ecommerce. It autonomously delivers relevant, revenue-driving experiences that lift RPV - no manual tuning, no guesswork.
4.6
Overview
Bloomreach Discovery transforms ecommerce growth by unifying AI-powered search, merchandising, and personalization into one platform. Powered by Loomi, our AI engine, it replaces rules-based guesswork with autonomous, self-learning algorithms that adapt in real time - improving discoverability, engagement, and RPV. Discovery personalizes every interaction using customer behavior, product data, and real-time context to rank and recommend the right products, automatically. Trusted by 1,400+ brands, Bloomreach Discovery handles complex queries, scales across catalogs, and delivers faster time to value. Whether you're optimizing long-tail search, guiding hesitant shoppers, or eliminating manual work for merchandisers, Discovery turns search from a utility into an AI-native revenue engine.
Highlights
- AI-native discovery built for ecommerce: autonomously optimizes every query, personalizes every experience, and drives 20%+ RPV gains - no manual tuning required.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
Tier 1 | Annual Subscription. Pricing is based on an analysis of your site. | $1.00 |
Tier 5 | Annual Subscription. Pricing is based on an analysis of your site. | $1.00 |
Tier 10 | Annual Subscription. Pricing is based on an analysis of your site. | $1.00 |
Vendor refund policy
Bloomreach believes that partnership and ensuring full customer satisfaction is important. Please let us know what kind of refund policy is important to you during commercial discussions and we'll do our best to work around it.
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Request a private offer to receive a custom quote.
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Delivery details
Software as a Service (SaaS)
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Support
Vendor support
Support Email: support@bloomreach.com , Support Portal: support.bloomreach.com, Standard Support Hours: 24/7 global support coverage, with priority escalation for critical issues
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Vidur S.
Bloomreach’s Real-Time CDP Powers Smarter Campaigns and Higher Email ROI
Reviewed on May 07, 2026
Review provided by G2
What do you like best about the product?
The way Bloomreach unifies customer data into a single view is what provides the most value for us. Having the CDP baked directly into the marketing execution tool means I don't have to wait for data syncs or export lists to start a campaign. It’s made our personalisation feel truly real-time, which has led to a much higher ROI on our email segments.
What do you dislike about the product?
While the campaign execution is great, the reporting dashboards leave a bit to be desired. Building out custom, granular reports on email performance or A/B tests can feel clunky and take longer than they should. It would be helpful to have more robust, out-of-the-box reporting templates that don't require so much manual configuration.
What problems is the product solving and how is that benefiting you?
The main problem it solves for us is the sheer amount of manual marketing execution. We used to send generic batch-and-blast emails because building personalised paths was too complex. Now, by using the visual automation builder, we trigger hyper-relevant messages based on exactly what a user browsed or abandoned. It benefits me directly by saving hours of manual setup each week, and those automated flows generate steady revenue in the background.
Ankit M.
Product Discovery Shines with AI Mode and Auto-Generated Synonyms
Reviewed on Apr 30, 2026
Review provided by G2
What do you like best about the product?
Product discovery,ai mode,auto generated synoyms
What do you dislike about the product?
Auto generated synonyms, ai learning is slow
What problems is the product solving and how is that benefiting you?
Search and product discovery
Miguel A.
Two implementations, one clear conclusion: best CDP+automation combo for retention teams
Reviewed on Apr 30, 2026
Review provided by G2
What do you like best about the product?
The unified data model. Segments, journeys, email, web personalisation and predictions all run on the same data — no stitching tools together.
I've implemented it twice: at IDFinance (fintech, 7 markets, 2M+ customers) and at Hockerty & Sumissura (D2C fashion, global). In both cases the behavioural segmentation was the core of the retention strategy — churn risk audiences, LTV cohorts, real-time triggers synced directly with Meta Ads Custom Audiences.
The experimentation layer is solid too. A/B testing across full journeys, not just single emails, makes a real difference when optimising lifecycle flows.
I've implemented it twice: at IDFinance (fintech, 7 markets, 2M+ customers) and at Hockerty & Sumissura (D2C fashion, global). In both cases the behavioural segmentation was the core of the retention strategy — churn risk audiences, LTV cohorts, real-time triggers synced directly with Meta Ads Custom Audiences.
The experimentation layer is solid too. A/B testing across full journeys, not just single emails, makes a real difference when optimising lifecycle flows.
What do you dislike about the product?
The initial setup requires serious upfront thinking — if you architect the data model wrong, you pay for it later.
Reporting still has room to grow for advanced cohort analysis, though the AI-assisted features they've been adding are heading in the right direction.
Reporting still has room to grow for advanced cohort analysis, though the AI-assisted features they've been adding are heading in the right direction.
What problems is the product solving and how is that benefiting you?
Connecting customer data, automation and personalisation in one place — without depending on multiple tools or manual data exports.
In practice: building lifecycle journeys triggered by real behaviour, syncing CRM segments directly to Meta Ads, and running experiments across the full funnel. That combination is what drives retention and repeat purchase.
In practice: building lifecycle journeys triggered by real behaviour, syncing CRM segments directly to Meta Ads, and running experiments across the full funnel. That combination is what drives retention and repeat purchase.
Sophie M.
Unified Customer Data and Automation for More Relevant Journeys
Reviewed on Apr 29, 2026
Review provided by G2
What do you like best about the product?
What I like best about Bloomreach is how it brings customer data, segmentation, personalization, and campaign automation into one platform. It makes it much easier to create more relevant customer journeys without having to manually build every experience from scratch.
What do you dislike about the product?
What I dislike about Bloomreach is that it is not always as user-friendly as it could be, especially for users who are less technical. Some tasks require coding or a stronger understanding of logic and syntax, which can make the platform feel less intuitive at first.
While the flexibility is valuable, it can also create a steeper learning curve.
While the flexibility is valuable, it can also create a steeper learning curve.
What problems is the product solving and how is that benefiting you?
The main problems Bloomreach is solving are personalization, segmentation, and campaign automation.
It helps us avoid sending the same message to everyone by using customer data to create more relevant communications. It also saves time by automating journeys and reducing manual campaign work. Overall, it helps us work more efficiently and deliver a better customer experience.
It helps us avoid sending the same message to everyone by using customer data to create more relevant communications. It also saves time by automating journeys and reducing manual campaign work. Overall, it helps us work more efficiently and deliver a better customer experience.
Charlotte W.
Versatile Email and Data Tracking with Minor Reporting Hiccups
Reviewed on Apr 29, 2026
Review provided by G2
What do you like best about the product?
I use Bloomreach for sending out BAU newsletters to customers and starting journeys that are integrated with our site, like welcome and retention journeys. I find the reporting tools really easy to use, helping us track data that we previously couldn't access or display. I like Bloomreach's versatility; the email building feature is full of great tools, and the product row settings help us set up different things. We were able to integrate Bloomreach with our site to pull information through, which helps create different product selectors and saves us a lot of time when building emails.
What do you dislike about the product?
Sometimes the reports are off number-wise, and since everyone is set up in a bespoke way, it's hard to troubleshoot because it's not a one-size-fits-all program.
What problems is the product solving and how is that benefiting you?
I use Bloomreach for sending newsletters and tracking data. Its reporting tools are easy to use, helping us track previously inaccessible data. The email building is versatile with great tools, and product selectors save us a lot of time.