Bloomreach Discovery - Autonomous AI-Powered Ecommerce Search
Bloomreach, Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
747 reviews
from
External reviews are not included in the AWS star rating for the product.
Fast, Human Chat Support That Delivers
What do you like best about the product?
Fast and insightful responses from support team (not having to talk to the bot)
What do you dislike about the product?
The data has to be loaded to the platform, we can't base things on our CEM without importing data to the platform first
What problems is the product solving and how is that benefiting you?
it allows real time customer journey creation and having all channels connected to each other easily
Transforms Marketing with AI-Driven Personalization
What do you like best about the product?
I like Bloomreach's intuitive journey builder and powerful AI-driven personalization because they make it easy to create targeted campaigns that actually move key metrics like conversions and revenue. The journey builder and AI-driven personalization, powered by Loomi AI, streamline marketing efforts by enabling real-time, tailored customer experiences across channels like email, SMS, and web. I also find Bloomreach's initial setup straightforward with guided onboarding and clear documentation, especially for standard integrations. Additionally, Bloomreach integrates well with tools like CRM systems such as Salesforce, email platforms, analytics tools, and ad platforms like Google Ads and Facebook Ads.
What do you dislike about the product?
Bloomreach could enhance its reporting dashboards with more customizable real-time analytics for deeper campaign insights.
What problems is the product solving and how is that benefiting you?
Bloomreach helps me unify customer data, automate personalized campaigns, and improve conversion rates by delivering the right products and messages to each customer at the right time.
Efficient AI-Driven Search with Room for Template Growth
What do you like best about the product?
I use Bloomreach to build emailers, leveraging automation to save time by handling merchandising tasks. The product's strong AI-driven search enhances product discovery, improving search and navigation so customers can quickly find products. I like the data-driven insights which enable smarter decision-making and real-time optimization. Additionally, I appreciate that the initial setup was easy for my team.
What do you dislike about the product?
It doesn't have enough templates to work with. When creating a mailer, you have to always start from scratch.
What problems is the product solving and how is that benefiting you?
Bloomreach improves product discovery, search, and navigation, allowing customers to find products quickly. Its automation saves time in merchandising tasks, and data-driven insights enable smarter decision-making.
Empowers Customer Insights, Needs Better Collaboration
What do you like best about the product?
I really appreciate Bloomreach's ability to build complex aggregates and expressions and use them throughout the rest of the platform. It helps us understand our customers in a unique way and allows us to target them at the right time with the right information. Additionally, the initial setup was easy, and the team was helpful, especially considering some internal software was outdated.
What do you dislike about the product?
Within a project, I wish there was more cross-team collaboration. Either in comments or approval flows so we do not need to use an external platform.
What problems is the product solving and how is that benefiting you?
Bloomreach helps us understand our customers uniquely and target them at the right time with the right information.
Seamless Marketing Automation with Outstanding Personalization
What do you like best about the product?
I like how Bloomreach combines data, which helps me tackle data silos. It's a great personalization tool that allows me to understand what customers are doing and use that information to show more relevant content at the right time. The initial setup was very smooth.
What do you dislike about the product?
I find there needs to be more clarity when it comes to Loomi AI as it's not very clear, but I understand it's quite a new feature.
What problems is the product solving and how is that benefiting you?
I use Bloomreach for marketing automation. It helps solve data silos by combining data, allowing me to understand customer behavior and show more relevant content at the right time. It's a great personalization tool.
Intuitive CRM with Exceptional Customer Service
What do you like best about the product?
I use Bloomreach for CRM & Segmentation in external marketing. I love the exceptional customer service and the intuitive UI. They also release new features constantly, which I really appreciate. Even though the initial setup wasn't easy, the outstanding support we received was really helpful.
What do you dislike about the product?
Reporting can be quite complicated.
What problems is the product solving and how is that benefiting you?
I use Bloomreach for CRM and segmentation, allowing us to communicate with members and customers effectively, and stay relevant to potential customers.
Strong A/B Testing and Easy Drag-and-Drop Merchandising
What do you like best about the product?
Strong A/B testing capabilities, plus easy merchandising with drag-and-drop tools and flexible product-attribute rules.
What do you dislike about the product?
I’d like the ability to run A/B tests by audience, with more control over how traffic is split between variations.
What problems is the product solving and how is that benefiting you?
Global rules make it easier to manage inventory availability across all search, category pages, and recommendations.
Efficient Brand Tracking with User-Friendly Interface
What do you like best about the product?
I like Bloomreach for its nice, clean layout, which makes it easy to navigate. The data is easy to read, allowing me to retrieve information fast and efficiently. The initial setup of Bloomreach was also very easy.
What do you dislike about the product?
I would like an information tab on the navigation tools/columns. It would support learning how to use the platform better without the help of another colleague.
What problems is the product solving and how is that benefiting you?
I use Bloomreach for brand tracking, sharing sales data, and brand analytics. The clean layout and easy navigation let me retrieve information quickly and efficiently.
Versatile and Comprehensive, Yet Challenging to Master
What do you like best about the product?
I like the range and versatility of Bloomreach. It enables us to really dive deep into the data and create unique personalization and segments for our customers in a way we didn't have access to in the past. I also enjoy the scenario aspect of their engagement platform, as it allows us to automate some of our marketing processes and streamline the personalization process. This helps save my team time by letting the marketing happen autonomously. The versatility aspect lets us carve up data in many different ways, which allows us to ask questions we didn't have the ability to with other systems.
What do you dislike about the product?
Because of the versatility of the tool, it can be a little challenging to ramp up with. They have a good academy course, but even that can be a little bit more IT-oriented. So helping business leaders understand some of those nuances, and transitioning to the reporting and analysis work to feel confident faster would be great.
What problems is the product solving and how is that benefiting you?
I use Bloomreach to personalize the consumer experience, helping customers find products quickly, automate marketing communications, and streamline reporting processes. It saves my team time, enabling autonomous marketing and deep data exploration.
Powerful Personalisation and Easy Control Over Customer Journeys
What do you like best about the product?
Super easy to work with, powerful personalisation, and gives us real control over customer journeys without loads of dev effort. It’s made testing, targeting, and optimising way quicker and more effective.
What do you dislike about the product?
The platform can feel a bit complex at times, especially for new users, and some features have a learning curve. Certain tasks could be more intuitive, and clearer documentation or smoother workflows would make it even easier to use day-to-day.
What problems is the product solving and how is that benefiting you?
Bloomreach helps us solve the challenge of delivering personalised, relevant experiences at scale. It brings customer data, targeting, and content together in one place, which makes it much easier to test, optimise, and adapt journeys quickly. This means we can respond faster to user behaviour and improve engagement and conversions without relying heavily on development support.
showing 1 - 10