Bloomreach Discovery - Autonomous AI-Powered Ecommerce Search
Bloomreach, Inc.Reviews from AWS customer
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User-friendly workflows and excellent enterprise setup
What do you like best about the product?
Ease of Use,
Shareable content across workspaces,
Data catalogs,
Ease of implementation,
Customer support,
Flexibility in email builder and scenarios
Shareable content across workspaces,
Data catalogs,
Ease of implementation,
Customer support,
Flexibility in email builder and scenarios
What do you dislike about the product?
Separation of Bloomreach Media Asset Library and third-party email builder media library,
Lack of templating options directly for built-in standard blocks,
Lack of countdown module feature
Lack of templating options directly for built-in standard blocks,
Lack of countdown module feature
What problems is the product solving and how is that benefiting you?
Solving the MA part of our general DXP architecture, Bloomreach offers our users an extremely intuitive platform, optimizing their workflows considerably from our former setup. Simultaneously, the platform offers a great setup for maintaining our templates and content across several markets utilizing content blocks, catalogs and merge tags.
User Friendly CRM
What do you like best about the product?
Bloomreach offers a headless CMS , which allows for greater flexibility in designing omnichannel experiences. This helps brands stay consistent across different digital touchpoints.
Bloomreach is designed for businesses of all sizes and can scale to accommodate growing needs, making it a long-term solution for digital marketing and e-commerce strategies.
Bloomreach is designed for businesses of all sizes and can scale to accommodate growing needs, making it a long-term solution for digital marketing and e-commerce strategies.
What do you dislike about the product?
Some users in my team report that the platform can be difficult to navigate initially, requiring significant training and time to fully grasp its capabilities.
Depending on the service tier, some of my team members have mentioned that customer support response times can be slower than expected, especially during high-demand periods.
Depending on the service tier, some of my team members have mentioned that customer support response times can be slower than expected, especially during high-demand periods.
What problems is the product solving and how is that benefiting you?
Many businesses lack actionable insights from their data, which can hinder decision-making. Bloomreach provides detailed analytics and reporting, enabling businesses to understand customer behavior, track performance, and make data-driven decisions.
Pretty satisfied with the platform
What do you like best about the product?
Bloomreach enables us to communicate with our customers at the right time based on realtime events with data from multiple sources.
What do you dislike about the product?
Bloomreach has a lot focus on e-commerce, but as an subscription based company we need to adapt some of our solutions and wishes into what is possible.
What problems is the product solving and how is that benefiting you?
Bloomreach helps us with both marketing and service automations while letting us keep an overview of our customers engagement with us as a company. We use it for testing what furtilizes the best experience for our customers from different segments.
Limitless possibilities in setting up CRM campaigns.
What do you like best about the product?
For me it's the best tool I ever tried. Marketing flows can be personalized down to the smallest detail for specific target groups. Every idea in a CRM manager's head can be implemented. Bloomreach Support is a great help here.
What do you dislike about the product?
- no chance to change the html code of the survey function
- no possibility to activate deleted campaigns
- no possibility to activate deleted campaigns
What problems is the product solving and how is that benefiting you?
Bloomreach enables us a bundled communication to our customers through various channels (website, e-mail, customer portal). Futher we have different target groups with different restrictions in communications (depends from which channel the customer came from). Bloomreach is perfect for handle these cases.
Bloomreach makes everything better
What do you like best about the product?
Everything in one tool. Enhanced customer journey orchestration. Easy to use. Custom configuration.
What do you dislike about the product?
Some of the features are non-customizeable.
What problems is the product solving and how is that benefiting you?
We can now deliver more accurate customer experinces matching the individual customer
7 years and counting
What do you like best about the product?
Having worked with Exponea / Bloomreach for over 7 years I have been impressed with the staff I've worked with most of all.
I also appreciate the user friendly nature of automations in particular, and also the constant additions of new elements to the platform such as Loomi.
I also appreciate the user friendly nature of automations in particular, and also the constant additions of new elements to the platform such as Loomi.
What do you dislike about the product?
As Bloomreach has grown the lean towards the hard sell has also grown.
It's important as a user that the providers you work with understand your business including finances / resource before wasting time on talks on upgrading accounts ect.
It's important as a user that the providers you work with understand your business including finances / resource before wasting time on talks on upgrading accounts ect.
What problems is the product solving and how is that benefiting you?
Bloomreach supports us in a single customer view we struggled to get with other platforms. We have chosen to move all data to Bloomreach and expand users with access due to this.
The platform has many functions and features, lot's of possibilities and many use cases
What do you like best about the product?
I like that we can built scenarios with many cases for our newsletter marketing.
What do you dislike about the product?
The platform is way too complicated for me, because of all the functions and stuff. I like Jinja but I hate to work with it, because I do not have the knowledge.
What problems is the product solving and how is that benefiting you?
Newsletter marketing, recommandations in shop + newsletter, marketing automation, shipment mailings
Easy to use multi-purpose AI-driven platform
What do you like best about the product?
Easy to use, ok customer support. It used to be better but I think it is going to be better again.
What do you dislike about the product?
Slow sometimes when you upload vouchers or are working with customer properties.
What problems is the product solving and how is that benefiting you?
Working with customer journeys (auto email) and also working with pop-up on site and push and SMS.
The best CRM tool on the market
What do you like best about the product?
One of the most advanced tools on the market. The tool's outstanding support and usefulness is on a completely different level than all other CRM tools I have been using.
What do you dislike about the product?
Sometimes it's a little slow when you send a lot of campaigns
What problems is the product solving and how is that benefiting you?
Advanced personalization, customer segmentation and communication distribution
Quite nice
What do you like best about the product?
Everything is integrated in a single way
What do you dislike about the product?
Is not really friendly in terms of what you see is what you get, yoou need a little acknoledgwe of code to do the templates
What problems is the product solving and how is that benefiting you?
Now everything (data, email sender, etc) are in a single platform
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