Bloomreach Discovery - Autonomous AI-Powered Ecommerce Search
Bloomreach, Inc.Reviews from AWS customer
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A super smart, scalable solution that can continue to grow alongside your business.
What do you like best about the product?
Bloomreach's offers a ton of flexibility, reducing the need to invest in multiple invididual tools meaning improved cost efficiences and increased speed from insight to action, as we're able to analyse and execute on multiple channels, all from the same platform.
What do you dislike about the product?
For new users Bloomreach can be a bit of a learning curve but it's a worthwhile investment of time and they offer plenty of training opportunities and resources. Their public knowledgebase is also incredibly helpful as a user, but also while we were vetting Bloomreach against other providers as it gave us a good overview of what's actually possible within the tool.
What problems is the product solving and how is that benefiting you?
Bloomreach has helped us gain a much deeper understanding of our customers including their behavioural patterns and preferences through its single customer view, and personalise their experience using the same tool. This was especially important for us as we were previously using multiple tools for difference purproses and the integrations between each were proving limited and highly time consuing to maintain. It's helped us scale our e-commerce growth across our multiple brands, markets, categories, and customer segments and track performance against our core KPIs in real-time.
Less than Ideal
What do you like best about the product?
The sales process was very polished & clean.
What do you dislike about the product?
The product lacks basic functionality like adding congfigurable hero HTML. It's architecture is fragile & breaks down whenever one of the several inputs isn't precisely configured.
What problems is the product solving and how is that benefiting you?
It's attempting to provide relevant search results, flexible CMS, and content personalization.
Supportive Team and Easy to Use
What do you like best about the product?
We found the Bloomreach Implementation team to be very helpful during our implementation process. Post install, the technical support team and live chat have been very beneficial to have on hand for questions as they come up.
What do you dislike about the product?
The inability to edit data once in production has been limiting for us, especially given some mistakes that were made on our side during the initial implementation.
What problems is the product solving and how is that benefiting you?
Single platform to hold our e-commerce customer data for quick reporting.
Extremely flexible and very effective for analysing and delivering personalised campaigns
What do you like best about the product?
Ease of use once fully learnt, the flexibility of the tool, always listening to feedback and improving the service, the customer support is always very helpful and do everything they can to find a solution to your problem.
What do you dislike about the product?
The initial learning curve, every now and then it can be slow however this happens once in a blue moon.
What problems is the product solving and how is that benefiting you?
Marketing, analysing customers, and delivering personalised campaigns.
Good experience, great service, difficult dashboarding
What do you like best about the product?
The profile management, Customer Support, Number of Features
What do you dislike about the product?
The dashboarding, ease of omplementation
What problems is the product solving and how is that benefiting you?
An all in one omnichannel solution
Great platform!!
What do you like best about the product?
I love the customer support. Whatever questions you may have, they always go above and beyond to help you achieve your goals. Everyone is super nice! The platform itself is super easy to use and getting in touch with the support team is fast and very efficient.
What do you dislike about the product?
As with any growing company, some issues may arise along the way but the Bloomreach support team is always there to assist and provide a quick solution.
What problems is the product solving and how is that benefiting you?
Data integration, automation and personalization. It greatly benefits our email campaigns as we can provide a much better and efficient customer journey with Bloomreach.
Amazing platform support
What do you like best about the product?
I love how intuitive the platform is, whilst being a completely flexible to match our business.
What do you dislike about the product?
Some of the JINJA logic requires a bigger brain that mine, but with some research and trial and error - some powerful pursonalisation can be done.
What problems is the product solving and how is that benefiting you?
Understanding the customers in-session intent is very important, showing them the right content at the right time to nudge is providing a better experience and driving revenue.
Great Experience!
What do you like best about the product?
Very customisable, a lot of data and information to use any way you wish, chat support is very helpful with most problems I face.
What do you dislike about the product?
Documentation can be confusing sometimes and it can be difficult to find the page I need
What problems is the product solving and how is that benefiting you?
Making it easier to upsell and cross-sell while personalisation marketing automation.
very big and extended program
What do you like best about the product?
the many different tools that are combined in it that you can use for your daily marketing. Also the customer support is very helpfull and fast. If i have questions. they are always happy to help out!
What do you dislike about the product?
there isnt anything that i dislike at the moment.
What problems is the product solving and how is that benefiting you?
To send a message to the right person at the right moment through the right channel
Rich in features and easy to use.
What do you like best about the product?
BloomReach is amazing! I use it daily to send emails and create web layers and automated scenarios. Customer support is top-notch. Also, it's super easy to navigate it considering the number of features it offers.
What do you dislike about the product?
I haven't found anything that I dislike about BloomReach.
What problems is the product solving and how is that benefiting you?
BloomReach is giving me a 360 view on customers and the capability to reach each one in the best possible way.
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