Bloomreach Discovery - Autonomous AI-Powered Ecommerce Search
Bloomreach, Inc.Reviews from AWS customer
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Bloomreach Engagement review
What do you like best about the product?
Easy to use, implement, and integrate to another system
helpful support
helpful support
What do you dislike about the product?
price, missing functionalities (e.g. using data between projects, nested jinja, etc.)
What problems is the product solving and how is that benefiting you?
Bloomreach Engagement: Identifying anonymous web visitors, native paid-media and other channels integration
Bloomreach is a great all in one powerfull platform for businesses who wants to level up,..
What do you like best about the product?
Bloomreach is a great all in one platform where you can manage everything from ads, emails, to sms, and is backed with advanced AI recommenedations. There are lots of resources available and amazing live chat support team who is able to assist the company to ensure proper implementations.
What do you dislike about the product?
It does takes time to get used to and sometimes the team is unsure if it was set up according to what we wanted, unless i reach out to bloomreach support.
What problems is the product solving and how is that benefiting you?
Instead of using multiple differrent platforms, bloomreach allows us to do it all in one. love that it simplified for non coding individuals too.
Bloomreach Engage - complete package!
What do you like best about the product?
Intuitive.
Great support.
Does everything.
Allows advanced trouble-shooting with Jinja.
Easy to implement.
Plug and play library.
Real-time data and your fingertips.
Customer journey capability.
Great support.
Does everything.
Allows advanced trouble-shooting with Jinja.
Easy to implement.
Plug and play library.
Real-time data and your fingertips.
Customer journey capability.
What do you dislike about the product?
There are a handful of niggly things that would be useful (e.g. parameter triggers, loops, wait nodes based on events), but they are very specific use cases and Bloomreach are very receptive to enhancement requests and keeping customers happy.
What problems is the product solving and how is that benefiting you?
A single solution that allows us to build customer journeys and do multi-stage, multi-channel marketing in real-time.
Provide 1:1 real-time offers on web & app.
Integrate and manage data from multiple sources.
Fast set-up and implementation.
Easy to train end-users due to the training courses and support.
Provide 1:1 real-time offers on web & app.
Integrate and manage data from multiple sources.
Fast set-up and implementation.
Easy to train end-users due to the training courses and support.
I have been working with Bloomreach for 2 years
What do you like best about the product?
The interface is very very easy to use
The documentation is very good also
The documentation is very good also
What do you dislike about the product?
Sometimes I would need a log for different changes my team do in Bloomreach
What problems is the product solving and how is that benefiting you?
Getting all the info about the users in just one place
User friendly and very helpful staff
What do you like best about the product?
I find Bloomreach to be exceptionally user-friendly offering a a lot of features to seamlessly integrate the business needs, including the incorporation of specific data directly within the platform for future use. The support team has been a standout highlight, demonstrating unwavering dedication and friendliness. They're consistently striving to identify solutions for any raised issues.
What do you dislike about the product?
A suggestion for Bloomreach improvement is enhancing the functionality around report building and aesthetics. Currently, there's a limited selection of charts available, and some may not align well with specific needs. A more diverse and adaptable range of charts could greatly enhance the reporting experience.
What problems is the product solving and how is that benefiting you?
Bloomreach is helping us solve our targeting problems. By having a lot of custom data stored on a member, we're able to use segmentation to sharpen the targeting of members we wish to target. Bloomreach also enables us to see how many members fit in a specific pot within the segmentation we're looking at before sending the email to make sure we're happy with the volume.
Great customer support
What do you like best about the product?
Great chat support and lots of options to do analytics.
What do you dislike about the product?
There are so many different ways to work with the data, that it is a long learning process. To me, who is a bit impatient, this is a bit annoying. Thats why it's great to reach out to the chat support, which I do on a daily basis more or less.
What problems is the product solving and how is that benefiting you?
Recommendations, personalization and in-depth analytics that we have not been able to see before.
the system is easy to use and the team is approachable when you need help
What do you like best about the product?
The team support is really healpful, it helps a lot to be sure I'm doing all correct in my projects/
What do you dislike about the product?
I would like to be able to organize better my scenarios. I wish I had folders or boads to do it.
What problems is the product solving and how is that benefiting you?
It's helping to stablish a relashionship with my customer
Great tool and helpful support!
What do you like best about the product?
The customer support is amazing. The tool is versatile and makes doing a lot of my job a lot easier!
What do you dislike about the product?
I haven't found anything to dislike about the tool itself. I can only think of things to improve regarding UI as it could be tricky. Once you know it though thoroughly it's fine.
What problems is the product solving and how is that benefiting you?
I primarily build dashboards and reports to understand our products and customer interactions with the products we offer. Customized dashboards is making it much easier to detect bugs we have faced while integrating new products and solve issues relatively quickly that we may have not been able to see.
Good product, good support!
What do you like best about the product?
All in one solution. Enabling us to create a personalized experience for all of our (potential) customers.
What do you dislike about the product?
Dashboarding is a challenge. This can be improved.
What problems is the product solving and how is that benefiting you?
In Bloomreach we can collect and combine different data sources. Also it enables us to create a personalized omni-channel journey for our (potential) customers in just one system.
One of the best tool on the market right now
What do you like best about the product?
Bloomreach excels in several areas. Its intuitive interface ensures ease of use, simplifying navigation for users. Implementation is a breeze thanks to its user-friendly setup process. Their customer support is top-notch, providing timely assistance whenever needed. With frequent updates and improvements, users can rely on Bloomreach regularly. The platform boasts a vast array of features, catering to diverse business needs. Integration is seamless, allowing for smooth collaboration with existing systems, enhancing overall efficiency.
What do you dislike about the product?
Bloomreach's load time needs improvement, and simple tasks sometimes require complex solutions. It lacks out-of-the-box solutions, complicating implementation for users seeking more streamlined processes.
What problems is the product solving and how is that benefiting you?
Bloomreach seamlessly connects customers, customer data, and marketing campaigns. Its robust system enables businesses to integrate customer insights effectively, ensuring targeted and personalized marketing strategies for enhanced engagement and conversions.
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