Bloomreach Discovery - Autonomous AI-Powered Ecommerce Search
Bloomreach, Inc.Reviews from AWS customer
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Great CDP and Digital Marketing Platform
What do you like best about the product?
Easy to use, Visualise Customer data, Deploy Campaigns, Helpful and professional Customer Support , Customer Journeys, Easy Integration. I use Bloomreach everyday to understand customer behaviour, create reports, build campaigns, manage data imports and exports etc
What do you dislike about the product?
I cant think of anything really, I dont have any issues using Bloomreach
What problems is the product solving and how is that benefiting you?
Ingest Data from Multiple Data Sources, Export Data to our Partners, Understand Customer Behvaiour, Multichannel Campaign Marketing
Great product and amazing customer care
What do you like best about the product?
The wide range of different tools and capabilities. I use it in my everyday work as a all-in-one solution.
I love the availability and proactivity of the customer support team. Very easy to learn and huge amount of documentation.
I love the availability and proactivity of the customer support team. Very easy to learn and huge amount of documentation.
What do you dislike about the product?
The only negative feature is the collection of one party data directly from internal survey feature which is pretty weak (i.e. no NPS)
What problems is the product solving and how is that benefiting you?
Campaing management, CDP, Consent manager
CRM migration and transformation
What do you like best about the product?
The Bloomreach team was professional, helpful, and very knowledgeable throughout our lengthy platform and data migration. We have migrated multiple separate business areas using different platforms successfully into Bloomreach. The platform provides an intuitive UX for basic use and scope to grow for multi-channel integration across various teams each using the platform for different purposes. The platform is now integral to our daily business and provides insight for future planning.
What do you dislike about the product?
Our business is Travel focused and some elements of the functionality cater towards retail. But we have been assured this is something the Bloomreach team is working on.
What problems is the product solving and how is that benefiting you?
A one-stop shop for all our data integration and multichannel campaign execution. Development of end to end journeys and plugging in additional platforms to support this. Centralising our data for profiling, mining and growth.
very good
What do you like best about the product?
how we can develop, orchestrate and execute all types of internal setups as well as all types of communications through the cdp
What do you dislike about the product?
missing a standard function for prioritization
What problems is the product solving and how is that benefiting you?
internal settup and optimizting campaigns and communications
Experience using Bloomreach has been great.
What do you like best about the product?
Personalization: Bloomreach enables businesses to deliver personalized experiences to their users based on user behavior, preferences, and other relevant data.
Optimization: Bloomreach helps businesses optimize their digital experiences by analyzing user behavior, testing different variations, and identifying opportunities for improvement.
Analytics and Insights: Bloomreach provides analytics and insights to help businesses understand user behavior, measure the performance of their digital experiences, and make data-driven decisions for optimization and personalization.
Optimization: Bloomreach helps businesses optimize their digital experiences by analyzing user behavior, testing different variations, and identifying opportunities for improvement.
Analytics and Insights: Bloomreach provides analytics and insights to help businesses understand user behavior, measure the performance of their digital experiences, and make data-driven decisions for optimization and personalization.
What do you dislike about the product?
Sometimes the documentation doesn't quite answer the questions that you have.
What problems is the product solving and how is that benefiting you?
Bloomreach solves several critical business problems related to digital experience management, personalization, and optimization. As a business we weren't able to deliver personalised experience to our customers.Bloomreach helps solve this problem by providing tools and capabilities for personalization, allowing businesses to tailor content, product recommendations, and marketing messages to individual customer preferences and behaviors.
User-friendly platform with excellent customer service!
What do you like best about the product?
What I like the most about Bloomreach is that it's user-friendly. I like that we can build scenarios by drag and drop. I found it easy to edit/make emails too. Intenally we had a training session for a few hours, and I could alrady start using the features after the session which was amazing.
Sometimes, I struggle to understand terms in Bloomreach but there are excellent documentations that is easy to find the information I want. My favorite part when struggling is the live chat feature where we can communicate with Bloomreach professionals in no time and you get perfect answer every time. They are fast, knowledgeble and helpful that makes my journey with Bloomreach super positive!
Sometimes, I struggle to understand terms in Bloomreach but there are excellent documentations that is easy to find the information I want. My favorite part when struggling is the live chat feature where we can communicate with Bloomreach professionals in no time and you get perfect answer every time. They are fast, knowledgeble and helpful that makes my journey with Bloomreach super positive!
What do you dislike about the product?
Since I'm considered as a beginner, sometimes it's difficult to understand the meaning of each term. And what each metric is for. I believe it just takes time in the beginning to get used to all of it and I know that they are willing to help with those questions so I'm not that worried.
What problems is the product solving and how is that benefiting you?
CRM email marketing that was high cost and set content. Bloomreach is benefitial both from the budget and user perspecvites.
Great Platform!
What do you like best about the product?
It's a great platform that allows you to deep dive into every touch point with your customer. It greats how personalised and targeted you can get with communications.
What do you dislike about the product?
Recently I've found that it's a bit limiting in being able to showcase database growth (as a total) month on month but hopefully something they can work on this in the near future.
What problems is the product solving and how is that benefiting you?
It's allowing us to plan and get in touch with our users at every stage of their online journey.
Bloomreach : A bloom to E-Commerce
What do you like best about the product?
It is a best platform to get fastest growth in this E-Commerce market
What do you dislike about the product?
It takes time but every good result takes time
What problems is the product solving and how is that benefiting you?
First and the best it the marketing automation and second is E merchandising
Marketing Automation
What do you like best about the product?
Variety of features
Customer Support
User friendly
Ease of Integration
Customer Support
User friendly
Ease of Integration
What do you dislike about the product?
Interruptions when created by import events
What problems is the product solving and how is that benefiting you?
Our various business departments use the platform to act proactively with existing customers and prospects.
Easy to use + great features
What do you like best about the product?
It was a very easy platform to adjust to, from someone who has only used a small number of CRM softwares. Great live support functionality with knowledgable helpers.
What do you dislike about the product?
Custom reporting is great, however the in-platform scenario reporting could use improving, in terms of layout and ease of use.
What problems is the product solving and how is that benefiting you?
Being able to have one platform to manage customer data and CRM scheduled sends and trigger emails.
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