Bloomreach Discovery - Autonomous AI-Powered Ecommerce Search
Bloomreach, Inc.Reviews from AWS customer
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Super nice CDXP solution. Does everything you need.
What do you like best about the product?
Easy to use, good support, alot of out of the box integrations
What do you dislike about the product?
The price. It's quite an expensive solution. Additionally, it can be a bit frustrating that you have to pay extra for each additional feature.
What problems is the product solving and how is that benefiting you?
Bloomreach, our chosen Customer Data Experience Platform (CDXP), has significantly streamlined our customer engagement process. It efficiently identifies and services our customers' individual needs, making personalized interactions a breeze. From simplifying email marketing to providing personalized in-app content and targeted push notifications, Bloomreach has been instrumental in enhancing our customer experience. Its capability to tailor services and content to each user has not only improved our efficiency but also enriched our customer interactions.
Positive, but could be more user friendly the tool
What do you like best about the product?
Customer support can be easily reached and are helpful
What do you dislike about the product?
Report are not always reliable and show misleading results (e.g: open rate of 110%)
What problems is the product solving and how is that benefiting you?
customer journey
A world of possibilities at your fingertips
What do you like best about the product?
Bloomreach manages to be intuative to use whilst also offering great depth and complexity allowing us to understand and leverage our customer data to build best-in-class segmentation and scenarios. Our knowledgable and friendly support team make getting the most out of the platform a breeze.
What do you dislike about the product?
I don't have anything bad to say about Bloomreach and my experience with them.
What problems is the product solving and how is that benefiting you?
Bloomreach gives us a holistic view of our customer in a single location allowing us to activate against our data in real-time to serve our customers and meet business needs.
Marek is a great support in assisting with Bloomreach issues/concerns
What do you like best about the product?
- interface
- segmentaiton builds
- scenario
- segmentaiton builds
- scenario
What do you dislike about the product?
- building reports
- voucher management
- voucher management
What problems is the product solving and how is that benefiting you?
- understanding customr behaviour
- marketing automation
- targeting
- marketing automation
- targeting
Great program
What do you like best about the product?
I've been working in Bloomreach for 5 weeks now and I have to say that it has lots of possibilities! I think I learned to make newsletters in the program within 2 weeks. So it is easy to learn and use! Our team makes up to 30 newsletters a week so this is important to us.
What do you dislike about the product?
Sometimes we have some trouble with saving when my collegue and I are working in the same scenario.
What problems is the product solving and how is that benefiting you?
More possibilities with data and segmentation
Very robust solution
What do you like best about the product?
Many features and capabilities, easy to use scenarios
What do you dislike about the product?
Too complex and maybe an overkill unless there is really big team to handle it
What problems is the product solving and how is that benefiting you?
Newsletter sendouts and scheduling, weblayers, push
Everything is possible, if you're willing to make it work.
What do you like best about the product?
Now that we are fully integrated, what I like most is the realization that almost any task or conceptual flow is achievable if you’re willing to think outside the box. That 'box' becomes infinitely bigger once you immerse yourself in what Bloomreach has to offer. By combining metrics, content sources, Loomi, expressions, customized content blocks, and webhooks, almost anything is possible.
What do you dislike about the product?
I would like to see more integrated solutions for our problems. As mentioned in my positive feedback, we are always trying to 'think out of the box' to make things work but the ideal should be an easy, scalable solution right from the start. I want Bloomreach to focus on better integrating these powerful tools and making them easier to use. Ultimately, the goal should be that technical skill level doesn't matter anymore; the system should just work.
What problems is the product solving and how is that benefiting you?
Again it is easy to copy existing content over for various labels.
Bloomreach - the best B2B
What do you like best about the product?
In comparison to other more dated platforms, Bloomreach is a breeze to use, and efficient. I use Bloomreach every day, and find it second nature, building emails, scenarios and reporting on customer engagement.
What do you dislike about the product?
Not that you often need help, the customer support chat can be a little exhasperating. On the odd occasion I've felt I've had to walk them through things when I need the solution and wondered which one of us works for Bloomreach haha. They are extremely friendly though.
What problems is the product solving and how is that benefiting you?
They make its exptremely easy to A/B test emails, and analyse the data afterwards. For example, with Bloomreach I can A/B test two emails, sending each to 20% of our customer database, and send the remaining 60% to the winner. Not all platforms can support this test.
All good surprises
What do you like best about the product?
User experience as a a seasoned developer.
What do you dislike about the product?
Lack of direct sql support for data modelling
What problems is the product solving and how is that benefiting you?
We are getting faster and better insights for our marketing team.
Bloomreach review
What do you like best about the product?
That you can make multiple automated scenarios, who only have to be set up once, which can boost the revenue everytime
What do you dislike about the product?
that sometimes reportings or segments are difficult to set up and it could be easier
What problems is the product solving and how is that benefiting you?
Bloomreach is storing customers data, helping to segment customer audiences, creating campaigns and sending them out to the right audience
Also Bloomreach allows me through A/B Testing to see what cutsomers prefer
Also Bloomreach allows me through A/B Testing to see what cutsomers prefer
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