Bloomreach Discovery - Autonomous AI-Powered Ecommerce Search
Bloomreach, Inc.Reviews from AWS customer
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WOW
What do you like best about the product?
- real time data
- product innovations on a regular basis
- fast, helpful in-app support
- product innovations on a regular basis
- fast, helpful in-app support
What do you dislike about the product?
- buliding charts in the report (setting secondary axis/chart type for more than one metric)
What problems is the product solving and how is that benefiting you?
- delivery communication
- transactional communication
- marketing automation
- transactional communication
- marketing automation
An incredibly flexible tool
What do you like best about the product?
Bloomreach is an incredibly flexible and powerful tool that allows for complex scenarios and a high level of customisation. It feels like once you get the gist of it you can set up almost anything you can think of.
What do you dislike about the product?
Bloomreach isn't always intuitive, and the downside of its flexibility and power is the room for error it leaves. Not a fan of the way it handles timezones either.
What problems is the product solving and how is that benefiting you?
Bloomreach greatly simplified our marketing tech stack, bringing most functionalities under a single roof. This made life easier for various departments (primarily Retention and Customer Service).
Chris in Bloomreach Support is the BEST
What do you like best about the product?
Chris in Bloomreach Support takes pride in his work and it shows every time I get the chance to work with him. He takes the time to make sure he is providing the best possible solution to your request and makes sure you can replicate the results yourself as well. I always learn something new when chatting with him and am more confident in Bloomreach's capabilities.
What do you dislike about the product?
The report builder is more complicated than I'm used to.
What problems is the product solving and how is that benefiting you?
We love the RFM segmentations and the ability to use those audiences in other marketing channels, as well as email.
Bloomreach Engagement (Exponea) is very powerful with great customer service
What do you like best about the product?
Exposes all the data in an easy to use interface. You can automate the data into email, sms, ads audiences etc. Great customer service to support with issues
What do you dislike about the product?
So much data and flexibility can be a little overwhelming at the beginning.
What problems is the product solving and how is that benefiting you?
Enables us to maximise our eshop conversion rate from users first visit (pop-ups/personalisation) through ongoing/follow-up interactions to increase life time value
Helpful Customer Support
What do you like best about the product?
User friendly interface. Lots of support documentation and personal 1-1 support from the chat team.
What do you dislike about the product?
The reporting structure, although very powerful, can be quite difficult to use correctly. Some more out of the box set up reports (e.g Open/Click rates by week/month/camapign etc) would be really helpful, and would allow me to have more trust in the data i am reporting back to the business.
What problems is the product solving and how is that benefiting you?
Bloomreach allows us to search through customer data easily and track new behaviours. It's been a useful tool to begin our CRM journey and begin implementing automated journeys and segmentations by customer data and behaviour.
Bloomreach review
What do you like best about the product?
Bloomreach is a good service with support teams which always are there to help you. The service is in constant innovation to help with main goals of marketing campaigns
What do you dislike about the product?
Well, I think they need more information in the documentation in Exponea because usually find a little bit of the information and that makes me go to "Customer Support".
What problems is the product solving and how is that benefiting you?
Marketing campaigns, integration and data managment.
Excellent Ad Hoc Online Reporting Tool
What do you like best about the product?
I am the Senior Power BI developer at my company and after using and experimenting with many different online report developing tools, I have to say that Bloomreach has outdid themselves with their campaign analysis ad hoc reporting tool. We are now able to see so much with our marketing data by using this platform and it is very easy for everyone to learn.
What do you dislike about the product?
I feel like the least helpful part of Bloomreach is their is so many categories when searching for reports and dashboards. I feel like they can be more simplified.
What problems is the product solving and how is that benefiting you?
Bloomreach is solving the problem of connecting everything together and it is bridging the gap between our customers, third-party vendors and our data. The reporting tool is outstanding and very easy to learn for beginners.
User-friendly, efficient platform and available support
What do you like best about the product?
Bloomreach is a highly regarded CRM platform known for its user-friendly interface, efficient features, and exceptional support. Its intuitive design makes it easy for users of all technical backgrounds to navigate the platform effortlessly. With a comprehensive suite of CRM functionalities, Bloomreach enables businesses to streamline processes, automate tasks, and make data-driven decisions. Furthermore, the platform's dedicated support team ensures prompt assistance, enhancing the overall user experience. For a CRM solution that combines usability, efficiency, and outstanding support, Bloomreach is the top choice.
What do you dislike about the product?
While Bloomreach is a feature-rich CRM platform, it does have a couple of downsides. One issue is the high volume of events generated, which can lead to data overload and require extra effort to manage and analyze. Additionally, Bloomreach has limited storage capacity if we want to be cost efficient, potentially posing challenges for businesses with extensive data or long-term storage needs with a limited budget. Despite these drawbacks, Bloomreach remains a powerful CRM solution, but users should be aware of these considerations and plan accordingly.
What problems is the product solving and how is that benefiting you?
Bloomreach solves key problems in customer relationship management, benefiting businesses in several ways:
Streamlining customer interactions for improved efficiency and satisfaction.
Generating and converting leads more effectively.
Automating processes to increase productivity and resource allocation.
Enabling data-driven decision making through customer data analysis.
Enhancing customer support for timely and satisfactory resolutions.
These solutions provided by Bloomreach help businesses optimize their CRM efforts, drive revenue growth, and improve overall customer satisfaction.
Streamlining customer interactions for improved efficiency and satisfaction.
Generating and converting leads more effectively.
Automating processes to increase productivity and resource allocation.
Enabling data-driven decision making through customer data analysis.
Enhancing customer support for timely and satisfactory resolutions.
These solutions provided by Bloomreach help businesses optimize their CRM efforts, drive revenue growth, and improve overall customer satisfaction.
Bloomreach is the best CRM tool that I have ever used.
What do you like best about the product?
I like how user-friendly the tool is and how I can drill down data all the way down to the customer level. Creating and improving a customer's journey can be unique and simple drag & drop or click away. I also like how the tool interacts with itself and how you can use the different tools/features across multiple product integrations.
What do you dislike about the product?
I feel that the Bloomreach Academy can be more in-depth and incorporate more used cases and training scenarios on each topic offered especially for users who for example. are not coders or have a dev background. The training should allow any user, no matter their background to confidently use all aspects of the tool.
Also, look at improving the support structure once the integration/onboarding phase has been completed. Give your customers for example - 5hrs a month free for assistance with projects/used cases/ products etc.
Also, look at improving the support structure once the integration/onboarding phase has been completed. Give your customers for example - 5hrs a month free for assistance with projects/used cases/ products etc.
What problems is the product solving and how is that benefiting you?
Content automation, promotional automation, high-level segmentation, onsite and real-time messaging, in-depth reporting, product awareness, and recommendations, creating unique customer journeys.
Excellent Platform
What do you like best about the product?
We are using the Bloomreach Engagement for sending transaction emaila and utilising it's marketing features in our project.This is an excellent platform to use and having supreme live support team who helped us a lot.
What do you dislike about the product?
There is no dislike. Bloomreach CDP is best for marketing
What problems is the product solving and how is that benefiting you?
We have raised more than ten tickets related to different cases . There is a top live support team who helped us a lot.
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