Bloomreach Discovery - Autonomous AI-Powered Ecommerce Search
Bloomreach, Inc.Reviews from AWS customer
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Really powerful tool to engage a large database of customers and understand their behaviour
What do you like best about the product?
Bloomreach connects your customer data to your marketing outreach seamlessly and dynamically, without needless meetings and emails between departments. It centralizes data and becomes a single source of truth,
What do you dislike about the product?
It can be complicated and requires quite a bit of dev work to connect it the various platforms. Sometimes, reporting can be slow and require lots of manual steps to build.
What problems is the product solving and how is that benefiting you?
We handle large amounts of personal data and Bloomreach keeps us compliant by limiting the amount of data handling and making it easy to manage data access. It's also a powerful email automation tool that has endless triggers and scenarios we can set up.
Versatile easy to use CMS for the editors and capable for the developers
What do you like best about the product?
The user interface for editors is simplified with document data and the preview mode it's convenient to build sites.
Helpful support that really tries to help us solve issues and engaged staff we have contact with.
Helpful support that really tries to help us solve issues and engaged staff we have contact with.
What do you dislike about the product?
The common hickups when using the cms or console that doesn't apply changes and that you can't work with multiple pages at the same time. High raises of costs in short notice before contract renewal and sometimes snobbish attitude.
What problems is the product solving and how is that benefiting you?
Bloomreach is providing an easy to user interface for the editors with helpful features to work on a multilingual site like preview, easy management of documents and features like being able to work synchronously and having an approval system.
Most powerful and affordable solution
What do you like best about the product?
Extremely easy to use and intuitive, great delivery speeds and superb customer support. Anything you might need, Bloomreach will support. We focus on email marketing and the automation is powerful yet simple, visual builder is extremely responsive and the deliverability is solid.
What do you dislike about the product?
I honestly can't fault it... for its price no other can compare!
What problems is the product solving and how is that benefiting you?
Nowadays all teams keep getting smaller so having Bloomreach is like having another person on my team: it honestly makes the job easier as it's so easy to use, responsive, and powerful.
Bloomreach is a good choice for your CDP
What do you like best about the product?
Ability to integrate with major cloud platforms. We use GCP and they have a partnership already in place with them.
What do you dislike about the product?
Once we completed signing up and our first few use cases, we felt a bit abandoned. Response times to our requests were not as prompt, but in the end we did get most of the help needed.
What problems is the product solving and how is that benefiting you?
Ability to pro-actively engage and follow up with our customers. i.e. one of our use cases is a "nudge" regarding items that have been in a shopper's cart for an extended period.
Great overall product
What do you like best about the product?
Speed of thesegments and flexability from the team
What do you dislike about the product?
Reports using larger data sets can be slow to load - espically when using large dashbords
What problems is the product solving and how is that benefiting you?
Bloomreach allows us to run all CRM acitity from one place, with all channels behaving in the similar way set-up/reporting point of view (in some platforms this can be wildly different between channels)
Easy to Use; Limited in Capabilities
What do you like best about the product?
Bloomreach is super intuitive to use. It is not hard to navigate or create pages.
What do you dislike about the product?
There is not a lot of control that a designer can have when using Bloomreach. Depending on your needs, this can get very frustrating.
What problems is the product solving and how is that benefiting you?
Boomreach provides an easy to use WCM. If you are in need of a website that is low maintenance and easy to learn, I highly suggest.
Wonderful Platform
What do you like best about the product?
It's a very flexible platform, well thought-out and continuously evolving with the latest trends.
What do you dislike about the product?
The learning curve might be a bit steep, but the documentation helps out.
What problems is the product solving and how is that benefiting you?
Eliminates the need for multiple platform for communications channnels.
The live support team is wonderful!
What do you like best about the product?
Hands down the best thing about Bloomreach and Exponea is the live support. I appreciate Soumyashree's guidance on all of our questions. Whether its a silly or serious question, everyone seems to understand exactly what we are talking about and jump to help us.
What do you dislike about the product?
Can't say much on the dislike. Everything is great!
What problems is the product solving and how is that benefiting you?
The ability to create any report and break down our customer base has helped us analyze campaigns better and reach more customers.
Empowering business with relevant digital experience
What do you like best about the product?
Bloomreach help businesses deliver personalized content, product recommendation and search results based on customer's behaviour, preferences and intent. They have developed specific features and functionalities as compared to its competitors.
What do you dislike about the product?
Bloomreach is a premium solution and it's pricing is relatively higher. It is a complex platform to implement and configure and requires technical expertise and time investment.
What problems is the product solving and how is that benefiting you?
It solves the problem of providing personalized and optimised digital benifits for businesses. Bloomreach help me to analyse the user's data and take decision and as a result my business revenue grew by 25%.
Overall a great platform and tool that can help us with more or less everything
What do you like best about the product?
The technical caphabilities. We're able to build many advanced stuf.
What do you dislike about the product?
The asset manager could be better, would be nice to have video played from an email eg. And also if you made changes on one language eg. a CTA colour, you should be able to get that out to other language versions automatically.
And the namings for events eg. "purchase" item, is not intuitive. You need to be a technical user to learn this quick.
And the namings for events eg. "purchase" item, is not intuitive. You need to be a technical user to learn this quick.
What problems is the product solving and how is that benefiting you?
It helps us storing a lot of data for customer profiles, so that we can tailor communication way better. And build up emails and flow easily.
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