Bloomreach Discovery - Autonomous AI-Powered Ecommerce Search
Bloomreach, Inc.Reviews from AWS customer
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Professional and human approach.
What do you like best about the product?
Online dashboards, predictive campaign creation.
What do you dislike about the product?
Exponea: inconsistency of exported data, malfunction of uploaded file checks.
What problems is the product solving and how is that benefiting you?
Thanks to Bloomreach, we target online campaigns at customers and at the same time, we can evaluate the campaigns.
Great CDP. Top of the line support!
What do you like best about the product?
Complete documentation and training tools set. But the support is best in class. Powerful scenario builder for campaign optimization.
What do you dislike about the product?
We don't have the best results with the trained AI Recommendations.
What problems is the product solving and how is that benefiting you?
We use Bloomreach for their Engagement solution for our ESP/CDP needs, Website personalization.
Thanks to bloomreach we can do much more with our data
What do you like best about the product?
My favorite thing about Bloomreach Engagement is that everything can be adjusted and adapted to the specific situation, allowing for a highly personalized and flexible approach to customer engagement. The platform's user-friendly interface makes it easy to create and optimize campaigns, segment audiences, and analyze performance in real time. I also really appreciate the customer support, which is at an excellent level, providing timely and knowledgeable assistance whenever needed. Additionally, the platform integrates seamlessly with various data sources, enabling businesses to deliver more targeted and impactful marketing efforts.
What do you dislike about the product?
I would appreciate more templates for specific use cases to simplify campaign setup. There are already several available, but the installation process could be easier and more intuitive.
What problems is the product solving and how is that benefiting you?
Thanks to Bloomreach, we can work much more effectively with our customer base. The platform allows us to segment and analyze our audience based on their behavior, which helps us deliver more personalized and targeted campaigns. This behavioral analysis enables us to identify key trends and patterns, improving our marketing strategies. Additionally, Bloomreach’s real-time data capabilities empower us to react quickly to customer actions, optimizing engagement and increasing conversion rates. Overall, it has significantly enhanced our ability to understand and meet the needs of our customers.
Very helpful live chat
What do you like best about the product?
Support functionality is very helpful and the team work hard to resolve issues with proactive suggestions.
What do you dislike about the product?
The available documentation does not give enough examples
What problems is the product solving and how is that benefiting you?
SIngle customer view and cross channel reporting
I recommend
What do you like best about the product?
It is evident that Bloomreach is adapting to user requirements. Things that were not possible to implement a year ago are now incorporated as new functionality and are thoroughly described in the documentation. The support is also at a high level, willingly and promptly providing advice.
What do you dislike about the product?
Sometimes it happens that some functionalities have outages, but the outages are always resolved during the day. And I really miss the dark mode - working all day with Bloomreach, the white screen strains the eyes.
What problems is the product solving and how is that benefiting you?
selection and addressing of individual customer segments, at the right time and with the right product.
Amazing platform to expedite our business sales
What do you like best about the product?
The main thing i like the most in this radiance commerce is their feature to communicate with customers through any of the social media platforms like facebook, Whatsapp etc
What do you dislike about the product?
The only thing that needs to take care of is it is not user-friendly, so initially, you will struggle a bit, but after some point of time, it is okay
What problems is the product solving and how is that benefiting you?
We are looking for a perfect platform that provides access to our customers to check with us seamlessly, and this helps us a lot with its feature
Bloomreach let's me easily configure customer journeys in a visual way
What do you like best about the product?
I mostly use exponea and create customer communications journeys. The visual manner in which the journeys are created are very easy and simple to use and help with visualising the process.
What do you dislike about the product?
There are some limitations with exponea data tracking, I don't think all businesses fit the model that exponea has set up. Also I would love to be able to see dwell time on emails.
What problems is the product solving and how is that benefiting you?
Bloomreach is helping me reach our customers by building scenarios and campaigns in an easy way, saving us time and effort. If we were not using bloomreach we would have to use a similar product that would not be as efficient.
User-friendly, complex, realtime campaign tool with lots of native integrations
What do you like best about the product?
Easy to use website integration, user-friendly campaing preparation, single view customers' profiles containing all relevant information and realtime interactions
What do you dislike about the product?
Simple data model means no relations between customer profiles --> sometimes a bit tricky to prepare more complex campaings, which includes more audiences - especially when customer base consist of more levels of customers (relations between customer profiles could be 1:N or M:N)
What problems is the product solving and how is that benefiting you?
tracking of customer on web, web personalization & optimalization with realtime evaluation. Connection to social media, custom integrations to internal systems via API, ...
Bloomreach - Flexible and reliable
What do you like best about the product?
Site merchandising flexibility and intuitive interface. Powerful personalization capabilities through the CDP
What do you dislike about the product?
There isn't that stands out as something I dislike
What problems is the product solving and how is that benefiting you?
Bloomreach powers our site search and is our personalization/email engine
awesome experience
What do you like best about the product?
All the functions the tool is capable of bringing together
What do you dislike about the product?
Its low capacity to clean ingested data makes it necessary to filter the data beforehand.
What problems is the product solving and how is that benefiting you?
bloomreach engagement is a complete tool that helps to have an omni-channel user view.
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