Bloomreach Discovery - Autonomous AI-Powered Ecommerce Search
Bloomreach, Inc.Reviews from AWS customer
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What do you like best about the product?
Yes, the marketing automation and the ecommerce data enabler platform which makes life easier.
What do you dislike about the product?
Yes, on marketing automation it can enable agnetic ai in system which purely does end to end automation .
What problems is the product solving and how is that benefiting you?
It is majorly solving the communication gap with customer. Customers will get notified immediately if any update happened in their respective orders and it's completely helping them to have an idea about their order.
Great tool for getting all the insights
What do you like best about the product?
All analytics and tracking in one place, ability to connect other systems to Bloomreach (e.g. log a customer conversation into an external system)
What do you dislike about the product?
It can take some time to learn all the functions and start creating your own scenarios, but once you master it, it is invaluable
invaluable.
invaluable.
What problems is the product solving and how is that benefiting you?
Customer tracking and customer management - Bloomreach is automatizing it all, reducing the time you need to track and manage all this. It allows you to set analytics templates, so you may track all data relevant to you, and great dashboards with insights, so other team members can check the data in real time without your help. Then there is also automatization in terms of customer communication - you simply select what you want to track, and then you can easily set regular communication targeted at specific users based on their actions on your website.
Bloomreach review
What do you like best about the product?
A large number of functions and possibilities of use, all managed clearly and within one program.
What do you dislike about the product?
In some cases, a little more complicated import of customers.
What problems is the product solving and how is that benefiting you?
The primary use of Bloomreach in our company is for sending newsletters and automated scenarios associated with remarketing.
Bloomreach is the best mailing tool
What do you like best about the product?
I like user-friendly interface. Also i like i can make realy detail reporting of our campaings in one tool and share with other colleagues.
What do you dislike about the product?
There is nothing i dislekes on Bloomreach
What problems is the product solving and how is that benefiting you?
Email communication with our customers and performance of our eshop. Also we use fot customers data.
Simple UI, easy to use
What do you like best about the product?
Easy to build customer journeys and analisys afterwards
What do you dislike about the product?
There is nothing I dislike or find inconvenient.
What problems is the product solving and how is that benefiting you?
Solves issues with collecting and managing customer data, and thanks to that we can target the right customers
A very complete customer engagement platform
What do you like best about the product?
The customer service and support, the versatility of the tools and features included, the possibility to personnalize your customers' journey, and the precise reporting that it allows
What do you dislike about the product?
The lack of a no-code AMP option when designing emails can be limiting, but it can be circumvented by the use of both emails, weblayers and in-app messages. Hopefully it will be a futture addition to the email designer.
What problems is the product solving and how is that benefiting you?
Bloomreach provides us with a very intuitive engagement platform that covers our needs in terms of CDP, ESP and marketing automation, with the added benefits of web personalization
Sometimes a bit slow support, but platform is good
What do you like best about the product?
More instruction of tech detailes for simple person
What do you dislike about the product?
Slow imports that can take an hour for send sms
What problems is the product solving and how is that benefiting you?
all analitics that save a lot time
Great Platform
What do you like best about the product?
The ability to do identity resolution fast and easily. The setup is also straightforward.
What do you dislike about the product?
A little limiting on the relational data tables and functionality
What problems is the product solving and how is that benefiting you?
Identity resolution having multiple identity points, online and offline
Exponea is good tool, but the company doesn't have the best pro client orientation development.
What do you like best about the product?
Speed, cloud-based, app UX, organization of app
What do you dislike about the product?
Missing some useful features, that would be handy for day to day work
What problems is the product solving and how is that benefiting you?
web tracking, web personalization
I use exponea for creating audiences, email campaigns, recommendations and sending pushes.
What do you like best about the product?
eeasy targeting, making scenarios, assets, etc
What do you dislike about the product?
Reporting - not able to use 2 diff events
What problems is the product solving and how is that benefiting you?
To communicate more effective
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