Bloomreach Discovery - Autonomous AI-Powered Ecommerce Search
Bloomreach, Inc.Reviews from AWS customer
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Bloomreach experience
What do you like best about the product?
Bloomreach is enabling us to have a unified customer and product view, we can deliver personalized customer journeys. The predictive and AI models also save us from complex and time consuming BI models development. As a data driven business having such tool is empowering our CRM department and improving our customers experience.
What do you dislike about the product?
As a gaming company, the integration is taking longer than we anticipated, mainly due to the customed made API deployment., but the Bloomreach team has been very hepful and supportive in the process. The platform is so advanced, it takes some time to upskill yourself, especially using Jinja, thankfully Bloomreach offers a few Plug and Play use cases allowing us to drive revenue quickly.
What problems is the product solving and how is that benefiting you?
Bloomreach is enabling us to generate more search revenue and category product adoption. Create an unified customer view, so we can gain insights on user experiences and deliver personalized communication across multiple channels. The RFM segmentation and predictive models allows us to drive engagement and boost our traffic.
Very intuitive and easy to navigate
What do you like best about the product?
The documentations are really helpful when trying to create something new. The platform is really easy to navigate and build various segments. Building of segments and reports are also one of my favourite part.
What do you dislike about the product?
There are multiple ways of doing the same thing which comes from more practice but it can get confusing in the beginning. Documents and live chat are really helpful when getting stuck somewhere.
What problems is the product solving and how is that benefiting you?
It is our customer data platform. Bloomreach helps us to build various segments for our customer base. Building campaigns is another key feature for us. Having entire customer data and campaign data in one platform helps us with reporting efficiently.
So powerful and adaptable that it meets all of our needs.
What do you like best about the product?
Technically, since we began using Bloomreach, nothing can stop us. Due to custom-made events and interfaces, we can reach the appropriate audience with the right message. Assistance facilitates this.
What do you dislike about the product?
I would require improved ways to link with other tools, extract data, and identify the intended audience for each campaign.
What problems is the product solving and how is that benefiting you?
Multiple data sources can help us understand more about our customers, improving our email marketing campaigns. As a result, email quality has improved, the database has expanded, and delivery and click-through rates have improved. The application facilitates the connection between the emails we send and actual product sales.
Very user friendly and great support
What do you like best about the product?
Clear work with users data and events and easy orientation.
What do you dislike about the product?
Complexity of evaluation and working with expressions and running aggregates.
What problems is the product solving and how is that benefiting you?
Duplication across projects to speed up our procesess.
The support team has been extremely helpful and always willing to assist with any issues or concerns
What do you like best about the product?
Their support team, and their attitude towards the users, always willing to help.
What do you dislike about the product?
I would like to have more courses available for users in order to take advantage of all the feautures available.
What problems is the product solving and how is that benefiting you?
They are working on the granulated access to team members.
Powerful platform
What do you like best about the product?
A platform with many features, great integration with websites
What do you dislike about the product?
steep learning curve for people that is outside marketing daily tasks
What problems is the product solving and how is that benefiting you?
better segmentation without too many steps
Fast and great support
What do you like best about the product?
Bloomreach support is fast and easy to reach
What do you dislike about the product?
We still haven't got the data we need in Bloomreach (not Bloomreach's fault though) so we are still working in two MA-system which is a big dislike
What problems is the product solving and how is that benefiting you?
Problems with the platform, bugs are fixed fast
Great product, useful features and fast support!
What do you like best about the product?
individual customer approach / informative reports
What do you dislike about the product?
needs training (because of the features and a lot of possibilities)
What problems is the product solving and how is that benefiting you?
Collect data and use for marketing purposes
It is an easy tool to use, but has its own limitations.
What do you like best about the product?
Helpful documentation, easy to grasp. possibility to use drag and drop that is most of the time saving some time, easy reporting and upload of data from a business point of view
What do you dislike about the product?
Sometimes a more extended period to solve an issue influencing the business. Quite often, we need to create a workaround as it is not offering a simple solution for particular business needs, however, does not have to be always an issue on Exponea, but instead an issue on Business or lack of data. Also, since it is a Bloomreach company, more issues seem to be occurring.
What problems is the product solving and how is that benefiting you?
Mainly to create a communication with clients that do not bother him/her and allows us to also see the behaviour that can be used for future contact or offers.
Great product, great service
What do you like best about the product?
The level we get from the team at Bloomreach is very solid. Regular check ins and performance updates
What do you dislike about the product?
There is still a lot of untapped features and items we aren;t taking advantage to get the full value of our service. The learning curve is pretty steep.
What problems is the product solving and how is that benefiting you?
Creating quality on-site search and email marketing product
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