Bloomreach Discovery - Autonomous AI-Powered Ecommerce Search
Bloomreach, Inc.Reviews from AWS customer
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Very user friendly and great support
What do you like best about the product?
Clear work with users data and events and easy orientation.
What do you dislike about the product?
Complexity of evaluation and working with expressions and running aggregates.
What problems is the product solving and how is that benefiting you?
Duplication across projects to speed up our procesess.
The support team has been extremely helpful and always willing to assist with any issues or concerns
What do you like best about the product?
Their support team, and their attitude towards the users, always willing to help.
What do you dislike about the product?
I would like to have more courses available for users in order to take advantage of all the feautures available.
What problems is the product solving and how is that benefiting you?
They are working on the granulated access to team members.
Powerful platform
What do you like best about the product?
A platform with many features, great integration with websites
What do you dislike about the product?
steep learning curve for people that is outside marketing daily tasks
What problems is the product solving and how is that benefiting you?
better segmentation without too many steps
Fast and great support
What do you like best about the product?
Bloomreach support is fast and easy to reach
What do you dislike about the product?
We still haven't got the data we need in Bloomreach (not Bloomreach's fault though) so we are still working in two MA-system which is a big dislike
What problems is the product solving and how is that benefiting you?
Problems with the platform, bugs are fixed fast
Great product, useful features and fast support!
What do you like best about the product?
individual customer approach / informative reports
What do you dislike about the product?
needs training (because of the features and a lot of possibilities)
What problems is the product solving and how is that benefiting you?
Collect data and use for marketing purposes
It is an easy tool to use, but has its own limitations.
What do you like best about the product?
Helpful documentation, easy to grasp. possibility to use drag and drop that is most of the time saving some time, easy reporting and upload of data from a business point of view
What do you dislike about the product?
Sometimes a more extended period to solve an issue influencing the business. Quite often, we need to create a workaround as it is not offering a simple solution for particular business needs, however, does not have to be always an issue on Exponea, but instead an issue on Business or lack of data. Also, since it is a Bloomreach company, more issues seem to be occurring.
What problems is the product solving and how is that benefiting you?
Mainly to create a communication with clients that do not bother him/her and allows us to also see the behaviour that can be used for future contact or offers.
Great product, great service
What do you like best about the product?
The level we get from the team at Bloomreach is very solid. Regular check ins and performance updates
What do you dislike about the product?
There is still a lot of untapped features and items we aren;t taking advantage to get the full value of our service. The learning curve is pretty steep.
What problems is the product solving and how is that benefiting you?
Creating quality on-site search and email marketing product
Great tool!
What do you like best about the product?
Intuitive user interface, collaboration & partnership, innovation
What do you dislike about the product?
Unclear user roles (access management), sometimes outdated documentation
What problems is the product solving and how is that benefiting you?
Better user interface, untuitivity and features
Initially i felt bit difficult, but Bloomreach team helped me to understand their system
What do you like best about the product?
response times are good enough based on criticality of the issue. even they are happy to hop on zoom calls for critical incidents and provide timely updates which reduces the panic.
What do you dislike about the product?
so far i feel everything is ok, sometimes I see file indexing issue / failure and these will not be caught by bloomreach team until we open a case and notify them.
if this is in their road path, then no reason for dislike
if this is in their road path, then no reason for dislike
What problems is the product solving and how is that benefiting you?
critical issue for most of the ecommerce site is search and category pages. with the help of bloomreach it makes easy to maintina shop pages and rank / hide the products
Recommendations to others considering the product:
Good customer support & easy to use most of its tools
Enhanced Customer Experience with BR Search and Merchandising
What do you like best about the product?
The product - It has helped improve the quality of product search and merchandising on the site with great results in customer engagement and conversion. Relevancy had remained a huge challenge for our store that has a broad catalog. The Search and Merchandising product delivered the specific relevancy needs, we have been pleased with the results.
What do you dislike about the product?
There aren't any dislikes. I would just encourage better communication and partnership as we work through new initiatives and challenges executing our vision.
What problems is the product solving and how is that benefiting you?
Two problems - First, the quality of relevancy. Our OOB commerce search had struggles maintaining this despite introducing AI. Second, our business partners have been pleased with the level of flexibility and control the Merchandising tools offer.
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