Bloomreach Discovery - Autonomous AI-Powered Ecommerce Search
Bloomreach, Inc.Reviews from AWS customer
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The best CDP in town
What do you like best about the product?
As a dataprofessionel i admire the data-presenting options as well as the amount of options in regards to using the created dataflows in campaings.
What do you dislike about the product?
Not much to dislike, actually, the overall experience is great.
What problems is the product solving and how is that benefiting you?
Structuring data, presenting data, campaign execution, lead generation, thirdparty actions such as releasing vouchers via webhook and much more.
Extremely useful and easy to navigate when you learn how to use the platform.
What do you like best about the product?
Ability to set up own aggregates and the documentation
What do you dislike about the product?
How it took me a while to learn the platform and find the best ways of collecting data
What problems is the product solving and how is that benefiting you?
Data insights into explore and content pages on our website
Excellent platform with great support feature
What do you like best about the product?
The platform is very feature-rich and user friendly. The academy is a great way to learn more about the platform, plus gives ideas of additional features and functions. There is a great live support system which provides quick solutions to any issues.
What do you dislike about the product?
It is not possible to use live-support outside of Bratislava business hours. It would be great to have additional agents in other time zones so that support can be reached during more hours.
What problems is the product solving and how is that benefiting you?
I have learnt a great deal from the Academy and also from using the live support system. The agents don't just fix the issues, but explain what has happened and how to fix it.
Great tool & Best service so far
What do you like best about the product?
Single customer view which is easy to access & manipulate without any coding.
Easy to build marketing automation & Web layer scenarios based on data.
Great slack community... i usually get a response within minutes.
Brilliant sales team. Very transparent. Facilitated the whole end-to-end process smoothly.
Brilliant implementation team- Very patient, knowledgable, innovative & supportive.
Brilliant CSM- great service so far. Very supportive & quick response times. Also has product knowledge which is a plus.
Easy to build marketing automation & Web layer scenarios based on data.
Great slack community... i usually get a response within minutes.
Brilliant sales team. Very transparent. Facilitated the whole end-to-end process smoothly.
Brilliant implementation team- Very patient, knowledgable, innovative & supportive.
Brilliant CSM- great service so far. Very supportive & quick response times. Also has product knowledge which is a plus.
What do you dislike about the product?
No out of box starter pack dashboards.
No gamification overlays yet.
No gamification overlays yet.
What problems is the product solving and how is that benefiting you?
Understanding value of Leads has helped us tweek our Lead to 1st purchase strategies.
Understanding what drives our new customers has informed our acquisition strategy for this year.
Understanding what drives our new customers has informed our acquisition strategy for this year.
Recommendations to others considering the product:
Its a beast of a tool but when you understand the layers within it, it's the best I have worked with so far.
Make sure you have people with data backgrounds as part of the product selection process.
Make sure you have people with data backgrounds as part of the product selection process.
Elastic for integration and user friendly UI.
What do you like best about the product?
The system is well documented and there is an in-app customer service chat which has a very quick respond time.
What do you dislike about the product?
Moving defined business logic elements between components can be hard or impossible.
What problems is the product solving and how is that benefiting you?
We are reaching customers on different channels about offers. We manage the segmentation and for these offers inside the system.
A great platform with endless possibilities!
What do you like best about the product?
The vast amount of things you can do with this software from creating & designing to testing performance
What do you dislike about the product?
Not much to dislike, impressed so far. Maybe some clearer lessons in exponea training (powerpoints etc)
What problems is the product solving and how is that benefiting you?
Efficiency, other software's do not have the vast amount of features that Bloomreach does—being able to complete a project from start to finish in one place.
Probably the best customer support I've ever received
What do you like best about the product?
The customer support team is the strongest highlight for me. They're always quick to respond, seem passionate to help, and know what they're doing compared to their competitors
What do you dislike about the product?
The Exponea platform has a few missing features and un-intuitive decisions for its interface, which is quite annoying. Such as the lack of auto-save while editing emails, lack of support for more than one person working within a scenario, a limit to the number of custom rows shown, unable to set different mobile and desktop styling easily (padding, font sizes, etc.), unable to define a color palette or text styles, unable to set the height of sections, unable to format the text of icons (bold, italics).
What problems is the product solving and how is that benefiting you?
Reports have been beneficial for us to understand how our email campaigns are performing and why they're performing that way through the heatmaps. The features allowing personalization offer a lot of opportunities as well which we're starting to explore further
All in one
What do you like best about the product?
Elaborate templating language usable in almost all of the features. Especially combination with webhooks and scenarios is very powerful, allowing us to connect with any API and programmatically process the data. This setup solves many tasks that would otherwise require some microservice to be developed. It also helps with the transition from marketers to technologists/developers.
What do you dislike about the product?
The recommendation feature could have gotten more prioritization. So far, the computation/learning time is really long and often not successful. When it's combined with a few bugs discovered along the way, even getting to the testing phase takes a long time. I see a huge potential there once it works smoothly.
What problems is the product solving and how is that benefiting you?
CRM campaigns automation, execution, analytics & their data integrations. Have it all in one seems like a biggest benefit to me. I'v seen quite few solutions from thre competitors and there is always something missing.
Awesome and revolutionary
What do you like best about the product?
Bloomreach offers a great UI, customization and excellent functionalities, top-notch B2B support, and an intuitive platform. Undoubtedly and upgrade to what we've been using previously.
What do you dislike about the product?
Certain features can be included in the scenario builder - for example, I firmly believe that web layers should be a part of it. Furthermore, the fact that there can be items with identical naming is something I find less than optimal.
What problems is the product solving and how is that benefiting you?
Bloomreach is providing us with a great mass marketing solution in the form of 'Exponea'. It has helped us greatly increase our productivity and aided us in adding variety and more personalization to the content we send out.
Recommendations to others considering the product:
Go for it! The services are fantastic, easy to integrate, and completely worth it.
I really like working with Bloomreach. It's easy to develop things we needed here.
What do you like best about the product?
Documentation of the product. It's easy to understand, but I hope you can improve it too. We use search and merchandising and experience manager.
What do you dislike about the product?
As a developer, it's hard to start. It took us a lot of time to work with the experience manager. As a developer, it will help if there's a video for documentation.
What problems is the product solving and how is that benefiting you?
Problems we're solving are searching merchandising and making components and pages inside the experience manager. It's easy to use once we get the hang of it.
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