Bloomreach Discovery - Autonomous AI-Powered Ecommerce Search
Bloomreach, Inc.Reviews from AWS customer
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Best EXDP in Europe
What do you like best about the product?
Features, customer service and all the functionality and support provided.
What do you dislike about the product?
There is no such thing one could dislike about it
What problems is the product solving and how is that benefiting you?
We solve all sort of problems any business could come up with
Great options
What do you like best about the product?
Easy to use and great options in scenarios and experiments
What do you dislike about the product?
It's super fast to set different scenarios so I want to have it more and more options everytime we sucessfully land a new campaign type
What problems is the product solving and how is that benefiting you?
Personalisation
Complex automations possible
What do you like best about the product?
I like how complex automations are possible and you can also build in waiting periods
What do you dislike about the product?
I would need better integrations with other data tools and better exports and ways to see who was targeted with which campaign
What problems is the product solving and how is that benefiting you?
We're using Bloomrech to gain, engage and retain customers
Good tool for CRM & data engineering side
What do you like best about the product?
since I'm a data engineer, I like the simplicity of the coding and explanation of the coding and api practices.
What do you dislike about the product?
The inability to have a timestamp in customer events, if i want to import the events that occurred for the current day or want to get the list of customers who has an event registered for the current day/ or specified time it is not possible which is a little frustrating
What problems is the product solving and how is that benefiting you?
Customer experience, customer segmentation and decision making
Bloomreach is best for Search
What do you like best about the product?
Search part is very good and aisle creation also matter.
What do you dislike about the product?
Sometime feed failed in portal but we did not receive any communication
What problems is the product solving and how is that benefiting you?
All good .
My Bloomreach (Exponea) Experience
What do you like best about the product?
The tool is more intuitive and user-friendly that previous systems that I had use.
I am not a CRM expert, but I am working in Customer Experience and this system allow us to see different scenarios in our customer journey what allows us to understand better our customers needs.
I am not a CRM expert, but I am working in Customer Experience and this system allow us to see different scenarios in our customer journey what allows us to understand better our customers needs.
What do you dislike about the product?
A bit complicated set-up and have a full knowledge of all the possibilities that this tool can bring us, but we are working to get a better use of this new system.
What problems is the product solving and how is that benefiting you?
Mainly we are using it now to implement in our company push notifications, customer communications + E-Commerce, marketing automation, weblayer abs customer journey analytics.
I have really enjoyed the user experience of Bloomreach and the access to consumer reporting.
What do you like best about the product?
The user experience of the platform, making it easy to carry out the work that I need to.
What do you dislike about the product?
The only negative I have experienced is around a glitch saving my work and then nagivating off the page "too soon" and losing it.
What problems is the product solving and how is that benefiting you?
I feel that as a business Bloomreach has really helped us gain better access to our consumer data.
Recommendations to others considering the product:
I can't think of anything!
Great product
What do you like best about the product?
Great support - great technology - my team love it
What do you dislike about the product?
Nothing at the moment. still learning the system
What problems is the product solving and how is that benefiting you?
Many elements we haven't explored as of yet - the personalisation and CDP are our key focus currently
Top solution for our customer and product data orchestration
What do you like best about the product?
Bloomreach allows me to analyze our customer’s activity in a well-structured way. Great product analytics, reports, prediction and customer journey automation. Additionally, the tracking and profile merging allows me to combine more tracking data sources to empower our customer journey more visibly.
What do you dislike about the product?
It's hard from the beginning to get used to the navigation. However, with all of the benefits I get from using this product, it is definitely worth the initial effort and learning. Documentation helps.
What problems is the product solving and how is that benefiting you?
Bloomreach is helping me always to have a clear and easy-to-utilize tracking history of all of the customer’s actions. Sometimes I need to analyze website actions, personalize the website, and also be able to contact customers, depending on their current state proactively. Bloomreach facilitates all of these things.
Recommendations to others considering the product:
My recommendation is to always ask for feedback from other Bloomreach customers. Once you hear that feedback, you will be sure that this is the right product for you. The level of consciousness you will get in your direct marketing after Bloomreach installation cannot be compared with any other martech.
Bloomreach is the best content and campaign management and data analytics platform
What do you like best about the product?
One of the best things about Bloomreach is the campaign personalization and the integrations with other systems. Also, the funnels allow us to generate conversions in a short time. The platform also has great support that is very helpful with specific (and more difficult) use cases.
What do you dislike about the product?
The user interface is sometimes slow to load.
What problems is the product solving and how is that benefiting you?
The significant benefit that we have realized from Bloomreach is we can now quickly implement and evaluate A/B tests. We can also send personalized emails with the right content at the right time. That greatly helps user activation. We are now also able to make the search of our product more manageable for our customers.
Recommendations to others considering the product:
Ensure that your end-users are involved in the migration and scope documentation. Make the most of Bloomreach’s integration consultants - they are incredible and treat your goals as if they were their own. They are also experts at translating your business requirements into use cases within Bloomreach.
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