Bloomreach Discovery - Autonomous AI-Powered Ecommerce Search
Bloomreach, Inc.Reviews from AWS customer
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A great platform for joining up our customer experience
What do you like best about the product?
Really easy to use features and to build templates/scenarios. The team we had to support on implementation were great and really helpful on getting the project set up. I really liked the academy training provided as it helped familiarise oneself with the system.
What do you dislike about the product?
It is not very easy to use on a laptop which can be frustrating at times. Also I found that if you haven't done the training, it takes a bit more time to learn how to use the platform.
What problems is the product solving and how is that benefiting you?
Injecting personalisation onto our marketing has really helped to improve our email performance and it's great to have it all on one platform.
Bloomreach (Exponea) Review
What do you like best about the product?
The combination of customer attributes and events (e.g., email campaigns or purchase events) leads to a very powerful and relatively easy-to-use marketing tool. In addition the Live Chat help is very useful and reliable.
What do you dislike about the product?
In the implementation process, we were not quoted a sufficient number of consulting hours however, working with the team, we were able to come to a mutually beneficial compromise and working with the helpful consultant reached a satisfactory solution.
What problems is the product solving and how is that benefiting you?
A better understanding of our customers from a multitude of data sources and a better quality of email marketing campaigns targeted. This has resulted in a greater quality of email send, an increase in database size and a large delivery rate/click-through rate. The tool is increasing our ability to attribute email send to actual purchases of our products.
Recommendations to others considering the product:
We have integrated Bloomreach (Exponea) into a custom-built SCV database to maximize the potential of the tool
Informative and useful learning course
What do you like best about the product?
It's a great way to expand your knowledge of the platform, I completed the fundamentals course which has helped me massively in my day to day work.
What do you dislike about the product?
It was a bit fast-paced and i think the course could of been taught in a more simplified way, especially for complete beginners.
What problems is the product solving and how is that benefiting you?
I work in CRM, we are solving problems like getting more engagement from lapsing customers through targeted email sends and segmentation.
Bloomreach Recommendation
What do you like best about the product?
All information was opened for whole time and during the test.
The lessons were accompanied by a Slovak instructor.
Lessons had theoretical and practical sides.
The lessons were accompanied by a Slovak instructor.
Lessons had theoretical and practical sides.
What do you dislike about the product?
There were big differences in levels between each sessions and the final testing. The final test contained some questions which could not find in the help videos.
What problems is the product solving and how is that benefiting you?
Currently I do not solve anything with Bloomreach Experience.
I am user who use just part of all settings of exponea so I learned new ways or settings how better targets to each customer.
I am user who use just part of all settings of exponea so I learned new ways or settings how better targets to each customer.
Recommendations to others considering the product:
It is really good to know all from beginning because it can makes your work easier. Go through the lessons on time it can help to prepare some questions.
Great CDP, good ESP
What do you like best about the product?
Fantastic user interface, good integration of data sources, multi-channel capabilities.
What do you dislike about the product?
Any downsides I have experienced come from SendInBlue which it uses for actually scheduling and sending emails. This can be frustrating as I have experienced some downtime.
What problems is the product solving and how is that benefiting you?
We use Bloomreach for customer messaging and marketing. It helps us retain customers and increased customer lifetime value.
Great Potential but you need to know what you're doing
What do you like best about the product?
Bloomreach offers excellent opportunities to tailor offers and messaging on your website and in your communication to the customers' interests.
The interface is easy, and once you grasp the logic, things can be edited and adapted quickly.
The interface is easy, and once you grasp the logic, things can be edited and adapted quickly.
What do you dislike about the product?
It is crucial that the set-up is made correctly and that the relevant data properties are tracked or exported to Bloomreach.
The support staff, while available and competent, are mostly tech-people and as a business user, it's not always easy to convey to them the problem you're having. It is a definite advantage to be at least familiar with scripting or to have an implementation partner who can translate the business requirements into a more technical vocabulary.
The support staff, while available and competent, are mostly tech-people and as a business user, it's not always easy to convey to them the problem you're having. It is a definite advantage to be at least familiar with scripting or to have an implementation partner who can translate the business requirements into a more technical vocabulary.
What problems is the product solving and how is that benefiting you?
We use Bloomreach to make relevant product recommendations to our online shop visitors and recipients of our newsletters. The newsletters themselves are also composed and sent out through Bloomreach. More solutions such as push messaging and personalisation are planned but not yet implemented.
Excellent service: many options for connecting third-party services, fast technical support
What do you like best about the product?
Convenience of communication with clients, flexible scenario settings. Excellent analytics and the ability to use third-party services for analysis; export of third-party analytics results to Exponea.
What do you dislike about the product?
1) There is a slight lack of monitoring within Exponea to track when certain events stop loading or metrics suddenly decrease; notification to several emails.
2) It would be great to have more advanced dashboards, to insert custom charts based on D3, for example.
2) It would be great to have more advanced dashboards, to insert custom charts based on D3, for example.
What problems is the product solving and how is that benefiting you?
Increasing conversion with predictions
More transparent communication with clients, convenience in conducting experiments and analytics. Faster and more reliable segmentation of clients. Clearer understanding of results.
More transparent communication with clients, convenience in conducting experiments and analytics. Faster and more reliable segmentation of clients. Clearer understanding of results.
Recommendations to others considering the product:
This is an excellent service, I think it's the best on the market. The simplicity of operation and the range of tasks it can solve, along with the flexibility of customization, will amaze you.
Solid Product
What do you like best about the product?
The capabilities to do whatever our clients request.
What do you dislike about the product?
Sometimes features seem to be a bit hidden.
What problems is the product solving and how is that benefiting you?
Emails, reporting, dashboard creation, customer list.
Review
What do you like best about the product?
Fast & intuitive querying of customer data.
Setting up scenarios.
Ease of integration.
Setting up scenarios.
Ease of integration.
What do you dislike about the product?
BigQuery integration a bit dodgy & limited. Can't specify date partition for example.
What problems is the product solving and how is that benefiting you?
Making it easier for marketers to do, design & test campaigns.
Less headache for engineers as Exponea maintains the platform.
Less headache for engineers as Exponea maintains the platform.
Incredibly powerful and flexible enough for our complex needs
What do you like best about the product?
Incredibly powerful and flexible enough for our complex needs - Bloomreach replaces two separate ESPs we were using before, one for newsletters, one for complex automations with bespoke use cases as an e-commerce marketplace.
What do you dislike about the product?
Sometimes complicated to set up, but guides are very helpful and the set up support we've had from Bloomreach has been excellent.
What problems is the product solving and how is that benefiting you?
Our old automations platform could handle the functionality we needed but didn't provide a marketing friendly drag and drop builder, reporting or A/B testing. It was been and will be trabsfotmative to out business to have these things as well as customer data all in one place.
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