Bloomreach Discovery - Autonomous AI-Powered Ecommerce Search
Bloomreach, Inc.Reviews from AWS customer
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The perfect all-in-one tool for designing and implementing a personalized customer experience.
What do you like best about the product?
Simplicity. The business user can perform all analyses, scenarios and actions. No coding is needed.
The user interface is straightforward and intuitive.
You can implement a very extensive range of marketing scenarios. From simple web banners to complex multi-step campaigns.
The user interface is straightforward and intuitive.
You can implement a very extensive range of marketing scenarios. From simple web banners to complex multi-step campaigns.
What do you dislike about the product?
Not so strong abilities in data manipulation.
What problems is the product solving and how is that benefiting you?
Improving lead form conversion, some basic recomendations, web/email scenarios (like lost basket, etc.)
Product is great, but sometimes it is hard to reach support team & reports can be more intuitive
What do you like best about the product?
Web layers are a real helper, website A/B
What do you dislike about the product?
Reports are hard to make, could be easier, survey section is a mystery without explanation where and how it is used plus its' templates
What problems is the product solving and how is that benefiting you?
Fast changes in the website, analysis of web when the support of opinion is needed
Great product for business!
What do you like best about the product?
The flexibility of the system and its fairly understandable interface help a lot. Bloomreach functionality and technical connectivity to other systems and providers solve the tasks set for the system.
If you have been working with similar products for a long time, then it will be very easy for you to get used to it and get started.
If you have been working with similar products for a long time, then it will be very easy for you to get used to it and get started.
What do you dislike about the product?
We have requests in the settings of detailed selections for data that are now being transferred to Bloomreach, but as it turned out, there are certain limitations in their use. For example, it is not possible to simply and accurately configure the consolidation of data on adjacent objects that we transfer. We have already spent a lot of time creating catalogs, but so far we have not managed to solve our problem with the required quality. Perhaps this concerns the specifics of our practices, but we believe that this request may arise from most companies in the Russian market.
What problems is the product solving and how is that benefiting you?
We use this product to increase loyalty to our company and you know it's simple. It is very flexible and easy to set up and carry out the necessary research, and in case of difficulties, partners from Bloomreach will promptly help. Efficiency in resolving issues and difficulties is very important for us, since our processes are very dynamic and cost $.
We, like most other companies, use different products, and what's cool is that Bloomreach has built-in connectors that will allow you to connect them simply and in a short time. If you have no experience with this platform, this is also not a problem, since they can conduct training for you, where they will tell you in detail and give practice about working with it.
We, like most other companies, use different products, and what's cool is that Bloomreach has built-in connectors that will allow you to connect them simply and in a short time. If you have no experience with this platform, this is also not a problem, since they can conduct training for you, where they will tell you in detail and give practice about working with it.
Modern and very helpful mtk tool
What do you like best about the product?
Omnichannel opportunities and experiments.
What do you dislike about the product?
Sometimes it isn't easy to implement things that we need for our specific business. But to be honest, Exponea is trying to solve them.
What problems is the product solving and how is that benefiting you?
We are using omnichannel communication (e.g. direct mail - email reminder - and on the end SMS reminder).
We are using module experiments to improve our web.
We are using module experiments to improve our web.
Nice and powerful
What do you like best about the product?
Intuitive design and professional support, very quick engines and many updates with new useful features, whick inspires us a lot
What do you dislike about the product?
Can't wait to be able to Ctrl+C from one scenario to another
What problems is the product solving and how is that benefiting you?
We are strictly limited by the number of communications per client due to law. Bloomreach does great helping us control it
Recommendations to others considering the product:
Get it as soon as you can))
Nice Tool for mass-email-sending
What do you like best about the product?
Email campaigns
Send emails in a visual editor. That function was helpful
Send emails in a visual editor. That function was helpful
What do you dislike about the product?
Sometimes it is not intuitive to prepare filter function.
What problems is the product solving and how is that benefiting you?
Editing and sending mass emails was really helpful compared to the traditional way of sending.
It is really user friendly and enables you to easily create complex scenarios
What do you like best about the product?
I like the intuitive and graphic way to build scenarios
What do you dislike about the product?
Many default options can´t be changed. Some lists are listed in alphabetical order and you can´t change it (columns in imports)
What problems is the product solving and how is that benefiting you?
Creating scenarios is easy. It is even fun to do.
Great platform for customer data and communication
What do you like best about the product?
Excellent support, from live chat to customer success, Bloomreach really help you to get the most from their platform.
What do you dislike about the product?
It's not a criticism really, but the platform offers a lot of capability - so the training and collaborative learning commitments are sizeable.
What problems is the product solving and how is that benefiting you?
A lot. From single customer view, to opening up new channels (weblayers), to data democratisation to help make better decisions, the list goes on.
Really appreciate the quick customer service team
What do you like best about the product?
Logical structure, easy UI, quick reply from customer service.
What do you dislike about the product?
Integration problems on our side sometimes cause issues.
All the scenarios are in just one long list (with the option to archive old ones). But there could also be a way to better group and structure them.
All the scenarios are in just one long list (with the option to archive old ones). But there could also be a way to better group and structure them.
What problems is the product solving and how is that benefiting you?
We use Bloomreach for customer behaviour analysis and (email) communication.
Great user-interface and quick optimization capabilities
What do you like best about the product?
The ability to quickly make changes to improve the onsite experience.
What do you dislike about the product?
Certain features such as Null Search Report have not been working and have taken a while to be fixed.
What problems is the product solving and how is that benefiting you?
Identifying and fixing gaps with search terms that are not showing the full assortment of relevant products.
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