Bloomreach Discovery - Autonomous AI-Powered Ecommerce Search
Bloomreach, Inc.Reviews from AWS customer
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It took some time but they delivered in the end.
What do you like best about the product?
I made an 'out of the ordinary' request and they still delivered on it. The tone was helpful and friendly.
What do you dislike about the product?
There was some reluctance at the beginning and it took a few days to solve.
What problems is the product solving and how is that benefiting you?
We're hoping we can surface some key policies to the visitors of our website. We've yet to see the results of this.
I have been using Exponea for 2 months and I am really satisfied
What do you like best about the product?
customer focused, very analytical, easy to use
What do you dislike about the product?
lack of some metrics. To be able to make some analysis (such as subscriber development) we needed to work really hard.
What problems is the product solving and how is that benefiting you?
Now we have a multi channel approach thanks to Exponea. With the help of scenario we can create marketing automations easily
Top marketing analytics tool
What do you like best about the product?
Ability to view people's data and how they interacted with everything we put on our website. We can create custom reports for this and monitoring changes in real time to better understand the shopper journey.
What do you dislike about the product?
For more difficult analysis we need the help from Exponea support team.
What problems is the product solving and how is that benefiting you?
Customer behaviour analysis, effective personalized product recommendations for customers.
Great service but frustrating Android documentation
What do you like best about the product?
The fast and helpful service I received.
What do you dislike about the product?
The documentation for Android and API authorisation could have been written more clearly and with more details to prevent needless time wasting
What problems is the product solving and how is that benefiting you?
Mobile push notifications
Great support from start to finish.
What do you like best about the product?
Clear and easy view of customer information and activities on site.
Great support from the help desk every time
Great support from the help desk every time
What do you dislike about the product?
Some of the custom values that I want to create can be a bit difficult but the support team are always on hand to guide me through it
What problems is the product solving and how is that benefiting you?
Increasing basket size by recommending the right product for the right customer. The results of this are bigger basket sizes in terms of lines per order and value. The customer also benefits because he gets the right product in one order.
Recommendations to others considering the product:
A great product that can help solve so many issues. Take the time to learn and understand the platform as it will make your life so much easier
I have built all communications with Exponea
What do you like best about the product?
The webhook is my favorite tool. This is the main advantage of the service.
What do you dislike about the product?
I would like to be able to integrate with Yandex.Audience
What problems is the product solving and how is that benefiting you?
I was able to build a communication chain that combines all possible channels, including telemarketing.
Great platform, but need to use features regularly to become accustomed to how it works
What do you like best about the product?
Simple user interface, access to online support, online support materials
What do you dislike about the product?
Reporting suite takes some getting used to
What problems is the product solving and how is that benefiting you?
We have had some data integrity issues due to the way Exponea was set-up at the beginning, so currently purging data and creating new aggregates to fix some of these issues.
Very solid Marketing Cloud SaaS tool
What do you like best about the product?
Flexibility of custom development and fast reaction time of online support
What do you dislike about the product?
Few templates for emails, website banners available, intermediate HTML/CSS/JS skill required for custom solutions
What problems is the product solving and how is that benefiting you?
Marketing automation, GDPR consent management, Email marketing campaigns, customer behavior analysis, product recommendations
Recommendations to others considering the product:
Exponea will not solve your problems alone, you will need marketing staff with technical skills to use Exponea with its full potential
perfect cdp + ma
What do you like best about the product?
The ability to run multi-channel campaigns from the "central starting point" and control all elements of the process with a full overview of each client. As a result, each content is adjusted to the client / market - not the campaign
What do you dislike about the product?
Guides of the Exponea could be more accurate and more often corrected / completed
What problems is the product solving and how is that benefiting you?
Exponea is quite complicated so it takes some time to master it, although this is the case with any tool of this type.
We have managed to increase sales and acquire leads much faster - we feel that we have more control over our business.
We have managed to increase sales and acquire leads much faster - we feel that we have more control over our business.
Recommendations to others considering the product:
Get it :)
Very complete to achieve ample growth !!
What do you like best about the product?
When using Exponea we realized that it is a tool that helped us in the optimization of performance through the analysis and compilation of each of the interactions that our clients had, thus allowing us to execute, automate and evaluate the marketing campaigns that we have as proposals and get the most out of them.
What do you dislike about the product?
The opinion of our staff was that using this software is not very simple and requires qualified personnel on the subject since a lot must be learned, not to mention that each time we used it, we realized that it is in constant development.
What problems is the product solving and how is that benefiting you?
A constant problem in companies like ours that are dedicated to marketing is getting customers to keep the application installed; Now, we managed to optimize that maintainability rate by focusing on everything that keeps customers from returning. In the same way, with all the amount of useful data that this software provides us, together with the customer service, they helped in the resolution of the previously mentioned problem.
Recommendations to others considering the product:
For all those companies we recommend the use of Exponea since sources such as the monitoring of interactions and the management of campaigns promote and we are faithful witnesses of this, a digital development with the particularity of a focus on the individual client evaluating investments in campaign that they carry out and through analytical functions guarantee the expected result, also the tools are very simple allowing to use the service without external help very happy.
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