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Synthesia

Synthesia

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2,252 reviews
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External reviews are not included in the AWS star rating for the product.


    Computer & Network Security

Good results, terrible support

  • March 27, 2025
  • Review provided by G2

What do you like best about the product?
For simple talking Avatars Synthesia is great.
What do you dislike about the product?
If you run into an issue, it is hard to get support.
The AI chat is not very smart at all and gives the most basic of advice or advice that doesn't apply. You can ask it a very specific question giving it the exact error you are getting and it will spit out a bunch of suggestions for completely different error messages.
The videos sometimes come out with a stutter like a bad zoom call and you have to regenerate them again using up your minutes.
For the basics the interface is easy but selecting when there are multiple objects and other more complex builds, it is not so easy.
The videos can be published through Synthesia in different languages and embedded in your website but there is no dashboard for seeing the views - you have to go into each video individually.
What problems is the product solving and how is that benefiting you?
Good for creating talking head and explainers that may need to be updated and changed - just change the text rather than having someone rerecord the video.


    Verified User in Insurance

not happy with pricing plan

  • March 27, 2025
  • Review provided by G2

What do you like best about the product?
The application has proven to be extremely effective usefule and simply to use. the result are video extremely well done.
What do you dislike about the product?
to the point that we have started producing over 20 videos for our company. However, this has made it necessary to upgrade our subscription plan. Our intention was to invest in a package with more minutes, but the only option available beyond the "Creator" plan (€700 per month) is the "Enterprise" plan, which costs a staggering €9,000 per month, with no intermediate options.

This lack of flexibility in pricing represents a significant issue, limiting scalability for companies like ours that need a moderate increase in resources without having to face such a disproportionate cost jump. The absence of mid-tier plans seems unreasonable and penalizing for those who want to invest more but cannot justify such a high expense.
What problems is the product solving and how is that benefiting you?
no problem solved. just 2 pricing plan with no flexibility


    Information Technology and Services

Great tool for training videos

  • March 25, 2025
  • Review provided by G2

What do you like best about the product?
Easy to use - Lots of options and features that are fairly intuitive.
What do you dislike about the product?
Hard to get timing correct on video to script linkages, Can stop working mid editing and have to reload
What problems is the product solving and how is that benefiting you?
Training users on systems


    Jan C. W.

Great for short educational or promotional videos

  • March 25, 2025
  • Review provided by G2

What do you like best about the product?
Instant set up, easy to learn, quick results
What do you dislike about the product?
Video translation feature (beta) need improvement as voice and lips are way out of sync
What problems is the product solving and how is that benefiting you?
Need for quick generation of educational or promotional videos saving time and costs


    Matt T.

Easy creation of professional quality AI videos - Perfect for brand & service videos

  • March 25, 2025
  • Review provided by G2

What do you like best about the product?
The interface is easy to use and the templates mean you can get up and running quickly. I also like the fact that you can duplicate and edit the videos accordingly.
What do you dislike about the product?
No ability to buy extra minutes. We have maxed our two accounts for a client. I have contacted sales to see what can be offered.
What problems is the product solving and how is that benefiting you?
Synthesia allows us to create customised content for clients, based on the service and the location of the customer. We can create a primary video for a service, and then role it out to different locations with ease. The avatars are professional, and they sound and look realistic, so it perfectly suits the requirements of my client.

This has enabled a better customer conversion rate because the content is tailored for the end user, and doesn't look generic.

We have repeated the process for multiple services and many locations.


    Financial Services

Alright

  • March 24, 2025
  • Review provided by G2

What do you like best about the product?
It is nice that they offer avatars with different shot angles, makes it easier to create convincing videos.
What do you dislike about the product?
Voices still sound a bit robotic, they could be improved. And the editing setup is not as user friendly as other platforms
What problems is the product solving and how is that benefiting you?
Solves the problem of creating adverts fast and reduces the budget. We can make more for less money.


    Business Supplies and Equipment

Extremelyn unpredictable and quirky

  • March 23, 2025
  • Review provided by G2

What do you like best about the product?
Selection of Avatars and templates is good
What do you dislike about the product?
Doesn't seem to be consistent. Videos suddenly cannot be edited, videos suddenly are flagged and rejected for NO reason
What problems is the product solving and how is that benefiting you?
Ytaining Videos


    Andy K.

The next big leap in AI Usefulness

  • March 21, 2025
  • Review provided by G2

What do you like best about the product?
I was amazed at what this software can do. Creating professional video content is so easy - from uploading source material, to editing scripts, searching media content in the app, and then publishing. It took me maybe 4 hours to create a product video that it would have taken months and tens of thousands of dollars to create before. Maybe best of all, it is intuitive to the user. I did not need any manuals or how to videos to use it effectively. Using this felt like discovering AI again for the first time.
What do you dislike about the product?
There are only small improvements I would suggest. Sometimes the cadence and inflection of the avatar voices are a little off from the script (only minimally), and of course the mouth movement is not 100% real, but it is VERY close. The "use your own avatar" beta feature, being beta, still requires some improvement to use.
What problems is the product solving and how is that benefiting you?
As an executive and startup founder, much of what I do is bringing people together around a common vision. As many people are visual and used to videos these days, Synthesia allows me to create compelling video narratives that effectively rally my people - and investors and the public - around company efforts.


    Consulting

THE PRODUCT IS SIMPLY GREAT!

  • March 20, 2025
  • Review provided by G2

What do you like best about the product?
Ease of use and the quality of the output. Synthesis went away and did its own research on our company to enrich the script that I provided, which was simply awesome! Also, the customer support was excellent and really rapid.
What do you dislike about the product?
The only thing that Synthesia down for me was the lack of British English speaking avatars. I felt there weren't enough based on the low tier subscription.
What problems is the product solving and how is that benefiting you?
It's about the speed with which you can build high-quality videos.


    David M.

Video marketing for real estate sales

  • March 20, 2025
  • Review provided by G2

What do you like best about the product?
The platform is user-friendly. It offers a blank canvas for the skilled creator as well as templates for those needing less customization. You may even create your own, personal Avitar.
What do you dislike about the product?
The only change I'd suggest is that if you've deleted the background from your personal Aivtar video and find the result lacking, a background could be restored or replaced with alternatives.
What problems is the product solving and how is that benefiting you?
Content creation saving time and cost.