RingCentral
RingCentralReviews from AWS customer
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User and mobile friendly
What do you like best about the product?
I love having the ability to communicate with coworkers across the country from my desktop or mobile phone. The ability to forward phones with a couple clicks on the desktop or cell phone is so convenient.
What do you dislike about the product?
Too many changes, seems like everytime I turn around there is an update of sorts and I have to change the order I do things.
What problems is the product solving and how is that benefiting you?
Ease of using the system
RingCentral Didn't Work Out
What do you like best about the product?
I like that Glip and RingCentral are integrated and you can sign into both. I like RingCentral video meetings because you can see all of the participants on the screen at one time, Unlike Skype for Business where you only see a few people at a time.
What do you dislike about the product?
The call sound quality was very poor. My clients could not hear me clearly and I had a lot of dropped calls. It seemed like there were several national outages consistently
What problems is the product solving and how is that benefiting you?
Having Glip and RingCentral integrated was great, but we ended up discontinuing our use of RingCentral and switching to Skype for Business. We are still utilizing Glip
Recommendations to others considering the product:
If you could improve the sound quality and minimize the number of outages, that would be tremendous because I do still prefer the features of RingCentral to our current system.
RingCentral is Always Reliable
What do you like best about the product?
I really like the interface and ease of use. It's also nice having a reliable video conference system.
What do you dislike about the product?
I dislike that it sometimes doesn't retain my login information even though I check the 'remember me' box. Other than that, I really have no complaints.
What problems is the product solving and how is that benefiting you?
The biggest benefit is decreasing the use of email and instead just hopping on a video call. It's much easier to be able to collaborate on a project when you're video chatting. Our company is comprised of mostly remote workers so this also increasing the feeling of being connected, even if we're on opposite sides of the country.
Best Soft Phone App I've used
What do you like best about the product?
Lots of options on calls (park, add call, etc.). Easy to use UI.
What do you dislike about the product?
Probably more an issue with my Mac, but occasionally when I restart my computer, I also need to reinstall the app.
Call quality also not always crystal clear, but could be an issue with my microphone.
Call quality also not always crystal clear, but could be an issue with my microphone.
What problems is the product solving and how is that benefiting you?
None.
Cost effective, decent support service
What do you like best about the product?
This is by far the cheapest option I have seen that integrates with Salesforce for a small company (10-20 employees). The automatic call logs and tracking work great when they work and the flexibility of having your phone number always forward to your cell phone is fantastic.
What do you dislike about the product?
We have had several issues with getting the Salesforce integration to work properly. The service team has tried to help but for some of the problems they simply do not have answers. Some of these are KPI influences which makes it hard to monitor our sales team. Calls are not being logged and sometimes we are getting duplicate calls with one person.
What problems is the product solving and how is that benefiting you?
We are able to easily track how many calls are being made per day and keep those calls organized on every Salesforce account record. Our sales people can work from anywhere and still answer the phone just as they normally would.
Recommendations to others considering the product:
Make sure you have a strong IT person to help set up the system properly and troubleshoot when system is not working.
almost there!
What do you like best about the product?
great VOIP solution for all of your needs. Service is stable and works well except for one issue with the on hold music.
What do you dislike about the product?
Clients are unable to upload a marketing message loop which can be used to sell to clients on hold. You are forced to just put an audio file which will keep playing the same message over and over again from the beginning. This can be irritating and does not change over time.
What problems is the product solving and how is that benefiting you?
how to cross sell products to clients on hold
Ring Central - Not What I Expected
What do you like best about the product?
RingCentral has a great concept. The idea that you can have multiple users, simul-ringing to those users, so the clients never reach a voicemail, is great. Being able to text and make calls from the computer is great, too.
What do you dislike about the product?
We've unfortunately had nothing but problems since signing up. The app on the phone only works half the time. The app on the computer and the app on the phone, if on at the same time, create errors where if I answer on the phone, the computer is still ringing and sends people to voicemail. I've had to have my extension deleted and a new one created because the extension was "corrupted." When I asked why, they couldn't give me a reason, they just said it happens sometimes but it's rare. My voicemail wasn't working for a long time, it kept going to the computer generated voicemail. We wanted personalization so people didn't feel like they were calling a corporation and it took weeks to get this right. I have had situations where I don't get a phone call at all, neither the app on my phone or the desktop app will ring at all. Every time I need to contact customer service, they're great, but it's a lengthy call and I shouldn't need to call them as often as I have. Plus, the system in general is confusing and not super user friendly. We signed up and I had to wait 2 weeks to get the introductory webinar to teach me how to use everything. During that call, he couldn't teach me what I needed to know in 1 hour so I had to schedule a 2nd call. We missed out on a listing during this transition because a call came through that we never received and went into a voicemail box we hadn't set up yet so it wasn't being check. By the time we got to the voicemail (1 day later) the people had already hired another agent. I also drop calls, a lot, which I think has more to do with my wireless connection than anything but it would be great if the apps would automatically switch to my phone network if the signal fades on the wireless end.
What problems is the product solving and how is that benefiting you?
I work remotely from another state so this has solved the issue of needing a local number and being able to text and call right from my computer. If we could just get rid of these other issues, it would be great.
Recommendations to others considering the product:
Make sure you don't get rid of whatever system you are currently using before switching to RingCentral. It will definitely take you some time to set up your RingCentral account appropriately.
Works great for small businesses
What do you like best about the product?
I like that it always work and I have no issues with calling, phone tracking, inbound/outbound calls. I like that you can text from there and keep track of callers also.
What do you dislike about the product?
I do not like that there are sooo many updates. Please stop with the updates.
What problems is the product solving and how is that benefiting you?
With RingCentral it helps to keep track of call, check on the call logs for each employee, ect...
RingCentral - Good solution at a fair price
What do you like best about the product?
simple, easy to to use, works well, good QoS
What do you dislike about the product?
Nothing - the solution does what it promises
What problems is the product solving and how is that benefiting you?
We use RingCentral primarily for company (<100 staff) phone service in US and several overseas locations, and video conferencing.
RingCentral Review
What do you like best about the product?
I enjoy the RingCentral app which can be used right from your phone.
What do you dislike about the product?
The connection and quality is sometimes unreliable
What problems is the product solving and how is that benefiting you?
We our solving better communication with our customers and partners.
Recommendations to others considering the product:
The price is great however, integrations and connection are important to consider.
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