RingCentral

What do you like best about the product?

What I like best about RingEX is that it brings different communication tools together in one platform. It makes it easier to manage business calls, messages, and video meetings without switching between multiple applications. The interface is quite straightforward, and I like how it helps keep team communication organized and makes collaboration more convenient, especially when working remotely.

What do you dislike about the product?

One thing that could be improved on RingEX is the customization and flexibility of some features. At times, navigation through different settings can take a little extra time, especially for new users. I would also like to see a more simplified interface and smoother integration with other business tools. These improvements could make the overall experience even more convenient.

What problems is the product solving and how is that benefiting you?

RingEX helps to solve the problem of managing business communication across different platforms. Instead of using separate tools for phone calls, messaging, and video meetings, it brings everything together in one place. This makes communication more organized, saves time, and helps teams stay connected.

What do you like best about the product?

The calling feature is probably the one that I like best about RingEX. Since I work at Ingram Micro, it is very important for me to be able to communicate with others reliably, and I love the fact that I do not have to manage my personal number separately from my office number. It is also great that I can view the call history on RingEX.

Sometimes, there were moments when I was too busy talking to clients or coordinating something internally and did not pick up the phone; therefore, I found it quite convenient to check the records later when I had some free time. Another good thing is that there is both a desktop and a mobile version of RingEX. This allows me to be connected to work even when I am not near my main computer.

What do you dislike about the product?

It is kind of complicated, at least from my perspective. It has tons of features that we simply don’t use in our work at Ingram Micro every day, and sometimes it takes me some time to find what I am looking for. The application interface in mobile format is not really well designed. On the other hand, the notifications could be better structured, since there have been moments when I was missing some important updates. One can also talk about the issue of pricing, since there are cases when small teams or separate business units don’t need all the functions included, which cost lots of money. In general, I haven’t met any technical issues that could prevent me from working with this app.

What problems is the product solving and how is that benefiting you?

Before RingEX it was necessary to communicate using various tools and channels. As a result, some conversations could get lost. Now there is a centralized platform that can be used for all work calls. For instance, I can see missed calls and reach out to people straight after the discussion. It is also convenient to forward calls in case one of my colleagues is not available and another has to take part in the conversation. First of all, it helps me to make a difference between business calls and personal ones. It seems like an easy task, but it works perfectly.

What do you like best about the product?

RingEX has enhanced our routine communication process. What I like most about it is the convenience provided by having business voice, text and communication on one platform. Its call management functionality is very helpful considering one has many dialogs throughout the day. The chance to answer from different devices is also very handy especially while changing locations from meetings or other events. Thanks to the call history and voicemail, it is easy to stay on track without any follow-ups needed.

What do you dislike about the product?

RingEX caters to the majority of communication needs, although it does have some drawbacks. A few administration features are not very straightforward and make it complicated for users to adjust call settings for their various users. Furthermore, the various options available in the interface are not easily available. Lastly, it would be good to see some more flexibility in plans. There are companies that do not want to pay for anything they do not use.

What problems is the product solving and how is that benefiting you?

RingEX aims to solve the challenge of business communication along the various channels it entails. Keeping track of calls, missed conversations and follow-ups now used to mean fishing around for another application. Keeping all these abilities together makes everything so much easier. For example, with call forwarding, if someone is busy, another person can take the important call. Call history and voicemail significantly ease the process of going through previous communications and planning follow-ups. Desktop and mobile flexibility means this is an additional advantage. Routine communications and coordination have become easier because of it.

What do you like best about the product?

It allows me to call, text, fax all under a number that keeps my personal information private

What do you dislike about the product?

I wish it was a desktop app that I could receive pop up notifications

What problems is the product solving and how is that benefiting you?

I am able to get AI text breakdowns of phone conversations, listen to recorded calls to help monitor quality control with my assistants

What do you like best about the product?

I really appreciate that the app lets me choose between all three of our location’s caller IDs when I place an outbound call. Being able to show the actual shop as the caller makes a big difference, especially when I’m dealing with other businesses.

What do you dislike about the product?

This is the most complicated phone system that we could have possibly signed up for at a Mechanic Shop. We had the initial configuration with the owner of the 3rd party company that they use to get you set up and it was a nightmare. He seemed to rush through it somewhat and ignored some of what I was saying. The entire time I was confused and telling him I felt like some of it wasn't right and he just kept telling me we can fix it later. Well later came and it was a huge mess. I've literally spent about 18 hours or more getting this sorted out for my coworkers so they can take calls and make money. Thankfully our 3rd location hadn't opened yet so I just had to handle 2 shops but that still meant that one of them was waiting while I helped the other. Not good.

This was not made for a regular business that has a couple of phones that ring and would like for a group of about 3 people answer it just depending on who gets to it first. No. This was made for a call center with call routing and "press 1 if you're a new customer" "now press 3 if you'd like to get an oil change" "now lets let the AI receptionist deal with it before it finally transfers to a person" Don't get me wrong, it's cool, but it's not at all what we needed. We were just hoping the phone would ring, show us caller ID, record the call, let us see the call log and a little hold music would be nice. On RingCentral, you have to have separate phone lines for each person, and with that, you are not able to see calls that you didn't take so missed calls and sharing stuff does not work well at all.

It's been a gigantic headache for me personally and I would not suggest to any other small business that they use it. We've had a horrible experience with RingCentral. I actually haven't even talked to my account manager barely at all because they outsource all of the leg work to another company. I couldn't tell you what his job is other than ordering the phones. We have it all straight now but we try not to touch it because it's not hard to change one setting and mess everything up. I could go on and on honestly but I'm done. Good luck, I'm rooting for you.

What problems is the product solving and how is that benefiting you?

We're able to see caller ID linked to our Customer's ticket now when they call so we're more prepared before answering.