Sold by: RingCentralÂ
Deployed on AWS
RingCentral is the leading AI-powered cloud communications platform offering seamless phone, messaging, video, contact center, and virtual events solutions. Trusted by over 400,000 businesses worldwide, RingCentral enhances productivity and collaboration with reliable, secure, and easy-to-use tools. Elevate your business communications with RingCentral's innovative and comprehensive solutions.
Overview
RingCentral is the premier AI-powered cloud communications platform that revolutionizes the way businesses connect and collaborate. Offering an all-in-one solution, RingCentral integrates phone, messaging, video, contact center, and virtual events capabilities to provide seamless communication experiences. Trusted by over 400,000 businesses worldwide, RingCentral ensures that your business communications are reliable, secure, and efficient.
Key Features:
- AI-Powered Cloud Communications: Experience the future of business communication with AI-driven tools that enhance efficiency and customer engagement.
- Omni-channel Contact Center: With RingCX, connect with your customers across voice and over 20 digital touch points, ensuring a consistent and engaging customer experience.
- Reliable and Secure: RingCentral offers a 99.999% uptime SLA, guaranteeing uninterrupted communications and top-tier security for your business operations.
- Video Meetings and Virtual Events: Host smarter video meetings with AI-powered transcripts, summaries, and recordings. Manage comprehensive virtual, hybrid, and onsite events with ease.
- Integration with Popular Tools: Seamlessly integrate with platforms to enhance your workflow and maintain smooth communication across all your business tools.
Why Choose RingCentral?
RingCentral is recognized as a leader in cloud communications, offering an easy-to-use, scalable solution that meets the needs of businesses of all sizes. With AI-powered innovations and a commitment to reliability, RingCentral is the trusted choice for enhancing productivity and fostering seamless, secure communications.
Elevate your business communications with RingCentral's innovative and comprehensive solutions. Experience the future of cloud communications with AI-powered efficiency and reliability.
Highlights
- AI-Powered Cloud Communications: Enhance productivity with RingCentral's AI-driven phone, messaging, video, contact center, and virtual events solutions, designed for seamless business communication.
- Reliable and Secure: Trusted by over 400,000 businesses worldwide, RingCentral offers a 99.999% uptime SLA, ensuring uninterrupted and secure communications.
- Comprehensive Omnichannel Support: Connect with customers across voice and 20+ digital touchpoints with RingCX, our AI-first contact center solution that simplifies and enhances customer interactions.
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Core | Up to 1000 users with reliable core phone system | $240,000.00 |
Advanced | Up to 1000 users with the supercharged phone system | $300,000.00 |
Ultra | Up to 1000 users with powerful telephony, video, chat, SMS and fax | $420,000.00 |
Vendor refund policy
No refunds
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
https://support.ringcentral.com/Â 1 (888) 898-4591
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
25
In Contact Center
Top
10
In Contact Center, CRM
Top
25
In Healthcare & Life Sciences, Contact Center, Financial Services
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Cloud Communication Platform
AI-powered cloud platform integrating phone, messaging, video, contact center, and virtual events capabilities
Omnichannel Contact Center
Supports customer interactions across voice and over 20 digital touchpoints with AI-driven engagement tools
Communication Integration
Seamless integration capabilities with multiple business productivity platforms and tools
AI-Enhanced Communication Tools
Advanced AI features including transcripts, summaries, and intelligent meeting recordings for video communications
High Availability Infrastructure
Enterprise-grade communication infrastructure with 99.999% uptime service level agreement
Microservices Architecture
Cloud-native platform built with microservices-based architecture enabling modular and scalable design
Omnichannel Communication
Supports unified customer interactions across multiple channels including voice, chat, email, and social platforms
AI-Powered Analytics
Integrated artificial intelligence capabilities for customer journey analytics and sentiment analysis
API-First Development
Open API development approach allowing flexible integration and customization of communication systems
Experience Orchestration
Advanced platform for connecting contextual interactions and delivering proactive, predictive customer engagement across marketing, sales, and service touchpoints
AI-Powered Customer Service
Advanced AI engine trained on large customer experience dataset for intelligent service automation
Omnichannel Routing
Seamless cross-channel routing and journey orchestration with AI-powered guidance across self-service and agent interactions
Cloud Native Platform
Enterprise-grade open cloud foundation supporting global scalability, rapid deployment, and secure service delivery
Intelligent Self-Service
AI conversational bots and proactive outreach capabilities for automated customer interaction resolution
Performance Analytics
Real-time guidance and comprehensive operational visibility for continuous customer experience improvement
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
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No security profile
Standard contract
No
No
No
Customer reviews
0 ratings
0 AWS reviews
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1143 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Megan R.
Great for Client Communication, But Missed Messages Can Be Frustrating
Reviewed on Oct 26, 2025
Review provided by G2
What do you like best about the product?
helpful for work and all the things I need to keep in contact with clients
What do you dislike about the product?
not receiving messages at times, this can be frustrating and cause scheduling conflicts
What problems is the product solving and how is that benefiting you?
helping me with communicating with my clients at work
Automotive
Great Features, But Pricing Can Be Confusing
Reviewed on Oct 25, 2025
Review provided by G2
What do you like best about the product?
Intergration of desktop, desk phone and mobile apps
What do you dislike about the product?
Some of the pricing structures are confusing
What problems is the product solving and how is that benefiting you?
Unifying calling structure across platforms to increase trackability and accountability
Lee H.
Effortless 24/7 Management, But Service Requests Need Improvement
Reviewed on Oct 24, 2025
Review provided by G2
What do you like best about the product?
Easy to use, helps us manager our business 24 hours a day, 7 days a week.
What do you dislike about the product?
Service requests can be slow, I have been trying to port a number for 5 weeks now.
What problems is the product solving and how is that benefiting you?
Allows our on site and remote staff to all work seemlessly.
Jason N.
Effortless Use Fuels Our Communication Needs
Reviewed on Oct 23, 2025
Review provided by G2
What do you like best about the product?
I have been using RingEX for seven years primarily for voice, SMS, and faxing, and I find it incredibly reliable for these functions. The video conferencing feature and AI assistant are functionalities that I also utilize and appreciate. Setup was not difficult, and although porting numbers took some time, the dedicated support and implementation team from RingCentral made the process much easier. RingEX has significantly solved the issue of unanswered calls by using queue groups that allow us to spread resources across departments effectively, improving coverage for incoming crisis calls. The call queue groups, auto receptionist routing, and AI assistant are standout features that I find most useful. The ease of use is a major reason I would purchase it again, and I find it integrates well with other tools, like Microsoft Teams. Overall, I would highly recommend RingEX for its reliability and comprehensive support.
What do you dislike about the product?
I dislike the limited availability of RingEX's beta program. I believe that given the size of our organization, we should have the opportunity to participate in the beta program. There's a need for the expansion of this program to include more users like us.
What problems is the product solving and how is that benefiting you?
I use RingEX to manage call queues, improving coverage for crisis calls and resolving unanswered call issues. The AI assistant and auto receptionist routing enhance our efficiency, spreading resources effectively across departments.
Insurance
Reliable Connection, But Admin Setup Needs Clearer Guidance
Reviewed on Oct 23, 2025
Review provided by G2
What do you like best about the product?
best connection/reliability, support is helpful
What do you dislike about the product?
the amount of rules/roles and lack of current instructions for admins
What problems is the product solving and how is that benefiting you?
handling call volume and creating different queues and extensions