Sold by: RingCentral
Deployed on AWS
RingCentral is the leading AI-powered cloud communications platform offering seamless phone, messaging, video, contact center, and virtual events solutions. Trusted by over 400,000 businesses worldwide, RingCentral enhances productivity and collaboration with reliable, secure, and easy-to-use tools. Elevate your business communications with RingCentral's innovative and comprehensive solutions.
4.2
Overview
RingCentral is the premier AI-powered cloud communications platform that revolutionizes the way businesses connect and collaborate. Offering an all-in-one solution, RingCentral integrates phone, messaging, video, contact center, and virtual events capabilities to provide seamless communication experiences. Trusted by over 400,000 businesses worldwide, RingCentral ensures that your business communications are reliable, secure, and efficient.
Key Features:
- AI-Powered Cloud Communications: Experience the future of business communication with AI-driven tools that enhance efficiency and customer engagement.
- Omni-channel Contact Center: With RingCX, connect with your customers across voice and over 20 digital touch points, ensuring a consistent and engaging customer experience.
- Reliable and Secure: RingCentral offers a 99.999% uptime SLA, guaranteeing uninterrupted communications and top-tier security for your business operations.
- Video Meetings and Virtual Events: Host smarter video meetings with AI-powered transcripts, summaries, and recordings. Manage comprehensive virtual, hybrid, and onsite events with ease.
- Integration with Popular Tools: Seamlessly integrate with platforms to enhance your workflow and maintain smooth communication across all your business tools.
Why Choose RingCentral?
RingCentral is recognized as a leader in cloud communications, offering an easy-to-use, scalable solution that meets the needs of businesses of all sizes. With AI-powered innovations and a commitment to reliability, RingCentral is the trusted choice for enhancing productivity and fostering seamless, secure communications.
Elevate your business communications with RingCentral's innovative and comprehensive solutions. Experience the future of cloud communications with AI-powered efficiency and reliability.
Highlights
- AI-Powered Cloud Communications: Enhance productivity with RingCentral's AI-driven phone, messaging, video, contact center, and virtual events solutions, designed for seamless business communication.
- Reliable and Secure: Trusted by over 400,000 businesses worldwide, RingCentral offers a 99.999% uptime SLA, ensuring uninterrupted and secure communications.
- Comprehensive Omnichannel Support: Connect with customers across voice and 20+ digital touchpoints with RingCX, our AI-first contact center solution that simplifies and enhances customer interactions.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Trust Center
Access real-time vendor security and compliance information through their Trust Center powered by Drata or Vanta. Review certifications and security standards before purchase.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Core | Up to 1000 users with reliable core phone system | $240,000.00 |
Advanced | Up to 1000 users with the supercharged phone system | $300,000.00 |
Ultra | Up to 1000 users with powerful telephony, video, chat, SMS and fax | $420,000.00 |
Dimensions summary
RingCentral offers three tiers priced per user, each supporting up to 1,000 users under a contract. The tiers build on each other. Core gives you a core phone system with calling and messaging. Advanced adds capabilities on top of Core, including multi-site management and integrations. Ultra includes everything in Advanced plus added telephony, video, chat, SMS, and fax features. You choose one tier based on the features and included allotments you need. Pricing scales with the number of user licenses you purchase.
Top-of-mind questions for buyers
Each user is one licensed person on your account, up to 1,000 users per tier. Every user gets a dedicated phone number at no added cost. You buy licenses per person, and your cost scales with the number of user licenses purchased in your chosen tier.
Core omits internet fax, automatic call recording, and multi-site admin. Advanced adds those plus CRM integrations, cost center management, and analytics. Ultra adds unlimited file storage, device analytics, and included webinar attendee licenses. You pick the tier matching the features and included allotments you need.
SMS and toll-free minute allotments increase by tier and are pooled across your account. Advanced and Ultra include larger SMS allotments than Core. When you use more than your included amount, extra toll-free minutes and SMS are available to purchase separately.
www.ringcentral.com
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Vendor refund policy
No refunds
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
https://support.ringcentral.com/ 1 (888) 898-4591
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
25
In Contact Center
Top
10
In Contact Center, CRM
Top
25
In Healthcare & Life Sciences, Contact Center, Financial Services
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
AI-Powered Communication Platform
Cloud-based communications platform with AI-driven tools for phone, messaging, video, contact center, and virtual events capabilities.
Omnichannel Contact Center
Contact center solution supporting voice and over 20 digital touchpoints for customer engagement across multiple channels.
Video Meeting and Recording Capabilities
Video conferencing with AI-powered transcripts, summaries, and recording functionality for meetings and virtual events.
System Reliability and Uptime
99.999% uptime SLA guaranteeing uninterrupted communications and service availability.
Third-Party Platform Integration
Integration capabilities with popular business tools and platforms to enhance workflow and maintain communication across business systems.
Omnichannel Communication Platform
Unified communications across voice, chat, email, and social channels with cloud-based contact center infrastructure.
AI-Powered Customer Journey Analytics
Sentiment analysis and customer journey analytics capabilities to track and optimize omnichannel customer experiences.
Microservices-Based Architecture
API-first development with microservices-based architecture built on AWS enabling rapid innovation and agility.
Workforce Engagement Management
Advanced tools for workforce engagement management to optimize employee productivity and engagement.
Composable CX Platform
Composable platform with productized capabilities including Core, Digital, AI, and WEM modules with marketplace and ecosystem integration.
Omnichannel Routing and Orchestration
Seamlessly orchestrates customer service workflows across multiple channels with AI-powered routing that intelligently guides customers through personalized journeys between self-service and agent-assisted experiences.
AI-Powered Conversational Automation
Delivers AI conversational bots and proactive outreach capabilities for self-service interactions, trained on the industry's largest customer experience dataset.
Real-Time Agent Guidance and Analytics
Provides real-time information, guidance, and actionable insights to agents during interactions, combined with workforce optimization and performance analytics for continuous improvement.
Cloud-Native Open Architecture
Built on an enterprise-grade, cloud-native platform with extensible open framework enabling seamless integration possibilities, rapid deployment, and global scalability.
Unified Knowledge Management and Digital Entry Points
Integrates knowledge management with multiple digital entry points including websites, mobile apps, and search capabilities to enable data-driven self-service and personalized customer interactions.
Standard contract
No
No
No
Customer reviews
Simar S.
Dependable business communications with great integrations, offset by a slightly dated admin UI
Reviewed on Oct 15, 2026
Review provided by G2
What do you like best about the product?
I like that RingEX gives us a professional business number with flexible routing, so my team can take calls seamlessly and keep personal mobile numbers private. It keeps our day-to-day communication centralized whether we’re in the office or working remotely. The call quality is very good, consistent, and reliable, and I find the mobile app very robust. I also like the SMS messaging from business numbers, call recording, and easy call forwarding, which make managing client interactions smooth and professional. The built-in video meetings and team chat are handy to have in a pinch. RingEX integrates very smoothly with Google Workspace, Microsoft 365, and HubSpot. Setup was pretty easy; everything was well organized, and the forms and tutorials helped me get it done. I think RingEX is better for growing businesses that need rock-solid uptime, deeper enterprise integrations, and robust administrative controls.
What do you dislike about the product?
I find the admin interface a bit clunky and overly complicated when I’m setting up complex call queries, extensions, or user permissions. Navigating support or making billing adjustments can also occasionally be frustrating. I’d find it helpful if the navigation were clearer, with fewer options on the dashboard and better-organized headings to reduce confusion.
What problems is the product solving and how is that benefiting you?
I use RingEX for a professional business number with flexible routing, so my team can take calls while keeping personal numbers private. It keeps our day-to-day communication centralized in the office or remotely, and reliable calls, SMS, recording, and call forwarding help us manage client interactions smoothly.
Natalia P.
Easy Cross-Device Calling and Seamless Client Collaboration
Reviewed on Oct 15, 2026
Review provided by G2
What do you like best about the product?
RingEX is very good for my work because I can call my clients and colleagues in the United States. It’s very easy to communicate, and I can use it on my phone or computer. I like being able to merge calls so I can bring a colleague and a client into a meeting together, and either of us can answer the client’s questions. Setup was very easy, and someone from customer experience helped us set it up.
What do you dislike about the product?
I don’t have one thing to mention
What problems is the product solving and how is that benefiting you?
I use RingEX to call my clients and colleagues in the United States. I can merge calls with a colleague and a client so we can meet together and answer the client’s questions.
Lisa H.
Seamless Communication for Remote Teams and Patient Encounters
Reviewed on Oct 14, 2026
Review provided by G2
What do you like best about the product?
It allows our remote workers to communicate with us like we're right next to them and our patients to have seamless encounters with us.
What do you dislike about the product?
The app doesn't seem to update regularly without interaction. We have to uninstall the app and reinstall it constantly. Luckily it just takes a few minutes to do that.
What problems is the product solving and how is that benefiting you?
The fact that RingEX is HIPAA compliant helps us to be able to communicate and problem solve much better than having to reference material that one would have to go to our EMR to then actually see.
Mansi R.
Simplifying Vendor Follow-Ups and Finance Coordination
Reviewed on Oct 14, 2026
Review provided by G2
What do you like best about the product?
RingEX makes it easy to connect with vendors and internal teams for payment follow-ups, invoice clarifications, and urgent finance approvals without long email threads.
What do you dislike about the product?
Sometimes call history and follow-up details take extra effort to track when multiple vendors are involved. Having better call notes and reminders would make payment follow-ups easier to manage.
What problems is the product solving and how is that benefiting you?
RingEX helps me coordinate with vendors and internal teams on invoice discrepancies, pending payments, and approval delays. It reduces back-and-forth emails and helps resolve finance-related queries faster, especially during month-end closing.
Banking
Great Side Panel Visibility and technical support
Reviewed on Oct 13, 2026
Review provided by G2
What do you like best about the product?
The ability to see everything on the side of the app is great. I also like that you don't necessarily have to listen to your voicemail - you can read it too
What do you dislike about the product?
Sometimes it is difficult to find exactly what you need in the admin portal.
What problems is the product solving and how is that benefiting you?
I have need help with setting up a new user with an existing phone, number and extension Support has been very helpful.