Sold by: RingCentral
Deployed on AWS
RingCentral is the leading AI-powered cloud communications platform offering seamless phone, messaging, video, contact center, and virtual events solutions. Trusted by over 400,000 businesses worldwide, RingCentral enhances productivity and collaboration with reliable, secure, and easy-to-use tools. Elevate your business communications with RingCentral's innovative and comprehensive solutions.
4.2
Overview
RingCentral is the premier AI-powered cloud communications platform that revolutionizes the way businesses connect and collaborate. Offering an all-in-one solution, RingCentral integrates phone, messaging, video, contact center, and virtual events capabilities to provide seamless communication experiences. Trusted by over 400,000 businesses worldwide, RingCentral ensures that your business communications are reliable, secure, and efficient.
Key Features:
- AI-Powered Cloud Communications: Experience the future of business communication with AI-driven tools that enhance efficiency and customer engagement.
- Omni-channel Contact Center: With RingCX, connect with your customers across voice and over 20 digital touch points, ensuring a consistent and engaging customer experience.
- Reliable and Secure: RingCentral offers a 99.999% uptime SLA, guaranteeing uninterrupted communications and top-tier security for your business operations.
- Video Meetings and Virtual Events: Host smarter video meetings with AI-powered transcripts, summaries, and recordings. Manage comprehensive virtual, hybrid, and onsite events with ease.
- Integration with Popular Tools: Seamlessly integrate with platforms to enhance your workflow and maintain smooth communication across all your business tools.
Why Choose RingCentral?
RingCentral is recognized as a leader in cloud communications, offering an easy-to-use, scalable solution that meets the needs of businesses of all sizes. With AI-powered innovations and a commitment to reliability, RingCentral is the trusted choice for enhancing productivity and fostering seamless, secure communications.
Elevate your business communications with RingCentral's innovative and comprehensive solutions. Experience the future of cloud communications with AI-powered efficiency and reliability.
Highlights
- AI-Powered Cloud Communications: Enhance productivity with RingCentral's AI-driven phone, messaging, video, contact center, and virtual events solutions, designed for seamless business communication.
- Reliable and Secure: Trusted by over 400,000 businesses worldwide, RingCentral offers a 99.999% uptime SLA, ensuring uninterrupted and secure communications.
- Comprehensive Omnichannel Support: Connect with customers across voice and 20+ digital touchpoints with RingCX, our AI-first contact center solution that simplifies and enhances customer interactions.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Core | Up to 1000 users with reliable core phone system | $240,000.00 |
Advanced | Up to 1000 users with the supercharged phone system | $300,000.00 |
Ultra | Up to 1000 users with powerful telephony, video, chat, SMS and fax | $420,000.00 |
Vendor refund policy
No refunds
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
https://support.ringcentral.com/ 1 (888) 898-4591
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
25
In Contact Center
Top
10
In Contact Center, CRM
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25
In Healthcare & Life Sciences, Contact Center, Financial Services
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
AI-Powered Communication Platform
Cloud-based communications platform with AI-driven tools for phone, messaging, video, contact center, and virtual events capabilities.
Omnichannel Contact Center
Contact center solution supporting voice and over 20 digital touchpoints for customer engagement across multiple channels.
Video Meeting and Recording Capabilities
Video meeting functionality with AI-powered transcripts, summaries, and recording features for virtual, hybrid, and onsite events.
System Reliability and Uptime
99.999% uptime SLA guaranteeing uninterrupted communications and service availability.
Third-party Integration Support
Seamless integration capabilities with popular business tools and platforms to enhance workflow and maintain communication continuity.
Omnichannel Communication Platform
Unified communications across voice, chat, email, and social channels with cloud-based contact center software.
AI-Powered Customer Journey Analytics
Sentiment analysis and customer journey analytics capabilities to deliver proactive, predictive, and hyper-personalized experiences across channels.
Microservices-Based Architecture
API-first development with microservices-based architecture built on AWS enabling rapid innovation and agility.
Workforce Engagement Management
Advanced tools for workforce engagement management to optimize employee productivity and engagement.
Composable CX Platform
All-in-one composable platform with productized capabilities including Core, Digital, AI, and WEM components with marketplace and ecosystem integration.
Omnichannel Routing and Orchestration
Seamlessly orchestrates customer service workflows across multiple channels with AI-powered routing that intelligently guides customers through personalized journeys between self-service and agent-assisted experiences.
AI-Powered Conversational Automation
Delivers AI conversational bots and proactive outreach capabilities for self-service interactions, trained on the industry's largest customer experience dataset.
Real-Time Agent Guidance and Analytics
Provides real-time information, guidance, and actionable insights to agents during interactions, combined with workforce optimization and performance analytics for continuous improvement.
Cloud-Native Open Architecture
Built on an enterprise-grade, cloud-native platform with extensible open framework enabling seamless integrations, rapid deployment, and global scalability with embedded security.
Unified Knowledge Management and Digital Entry Points
Integrates knowledge management across digital entry points including websites, mobile apps, and search interfaces to enable data-driven self-service and personalized customer experiences.
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
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No security profile
Standard contract
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Customer reviews
Lilly M.
In-Depth Call Notes That Make It Easy to Refer Back
Reviewed on Apr 14, 2026
Review provided by G2
What do you like best about the product?
I like how the notes are posted after each phone call, with an in-depth summary of what was discussed. It’s really helpful when I’m taking calls all day and need to refer back to the details later.
What do you dislike about the product?
Sometimes the app on my computer crashes, but for the most part it only happens when I have a bunch of tabs open.
What problems is the product solving and how is that benefiting you?
It’s helping solve my memory issues, and I love that my notes can be posted to our company’s CRM. It makes managing accounts with a team much easier and keeps everyone on the same page.
Javier M.
Seamless Integration and Exceptional Support
Reviewed on Apr 09, 2026
Review provided by G2
What do you like best about the product?
I truly appreciate the incredible support from RingEX, which I didn’t expect to be at such a high level. I also value being able to speak with knowledgeable experts whose recommendations genuinely help our team. The integration of RingEX with different programs—CRMs, ERPs, and other platforms—is fantastic; it isn’t just a standalone tool, and it really helps streamline our operations.
The audio quality during calls is excellent as well. On top of that, the setup was very easy thanks to the thorough training materials, including PDFs and step-by-step guides, which made the transition smooth for our small team. Overall, RingEX is intuitive and very easy to use for both us and our customers, and I rely on it every day for my daily operations.
The audio quality during calls is excellent as well. On top of that, the setup was very easy thanks to the thorough training materials, including PDFs and step-by-step guides, which made the transition smooth for our small team. Overall, RingEX is intuitive and very easy to use for both us and our customers, and I rely on it every day for my daily operations.
What do you dislike about the product?
I was new to me but I was able to adapt to use it very fast.
What problems is the product solving and how is that benefiting you?
I use RingEX for smooth integration with different platforms, making operations easy. It offers excellent support and is intuitive and simple for our team to use.
Sameer Ahmed M.
Efficient and User-Friendly Communication Tool
Reviewed on Apr 09, 2026
Review provided by G2
What do you like best about the product?
What I like best about RingEX is how it brings calls, messaging, and meetings into a single, easy-to-use platform. It simplifies communication and helps keep everything organized, making day-to-day work much more efficient.
What do you dislike about the product?
One area that could be improved is the spam call filtering. At times, it isn’t as effective as expected, and some unwanted calls still get through. Improving this feature would make the overall experience even better.
What problems is the product solving and how is that benefiting you?
RingEX helps streamline our communication by bringing everything into one platform, making it easier to manage calls and collaboration. The support is also very responsive, and it’s easy to reach an account manager when needed, which adds a lot of value and reliability.
Suzanne F.
Easy Call Monitoring and Headset Calling Right from My Computer
Reviewed on Apr 09, 2026
Review provided by G2
What do you like best about the product?
I Like monitoring everything from my computer screen. I make phone calls from Ring Central on my computer and never use my phone, just a headset. I can also see who is available to take calls and who is logged in at any given time. Customer service has been outstanding.
What do you dislike about the product?
It is often confusing when trying to navigate "help" on my own. Changing things, such as voice, IVR menus, and auto receptionist require many steps.
What problems is the product solving and how is that benefiting you?
Visual representation of phone calls and messages. Being able to record conversations for quality purposes. Easier for employees who work from home.
Miguel A.
RingCentral: A Complete Enterprise Tool for International Calling
Reviewed on Apr 09, 2026
Review provided by G2
What do you like best about the product?
I use RingCentral at the enterprise level. I am responsible for managing RingCentral users and licenses within the organization.
It is a complete tool, which contains many services and features for making international calls.
It is a complete tool, which contains many services and features for making international calls.
What do you dislike about the product?
The only negative to this type of tools is that they are limited to the internet connection you have, from your Internet service provider - ISP.
What problems is the product solving and how is that benefiting you?
It allows you to make international calls without so many problems. The call quality is excellent. Allows sending SMS to customers and suppliers.