Sold by: RingCentral
Deployed on AWS
RingCentral is the leading AI-powered cloud communications platform offering seamless phone, messaging, video, contact center, and virtual events solutions. Trusted by over 400,000 businesses worldwide, RingCentral enhances productivity and collaboration with reliable, secure, and easy-to-use tools. Elevate your business communications with RingCentral's innovative and comprehensive solutions.
4.2
Overview
RingCentral is the premier AI-powered cloud communications platform that revolutionizes the way businesses connect and collaborate. Offering an all-in-one solution, RingCentral integrates phone, messaging, video, contact center, and virtual events capabilities to provide seamless communication experiences. Trusted by over 400,000 businesses worldwide, RingCentral ensures that your business communications are reliable, secure, and efficient.
Key Features:
- AI-Powered Cloud Communications: Experience the future of business communication with AI-driven tools that enhance efficiency and customer engagement.
- Omni-channel Contact Center: With RingCX, connect with your customers across voice and over 20 digital touch points, ensuring a consistent and engaging customer experience.
- Reliable and Secure: RingCentral offers a 99.999% uptime SLA, guaranteeing uninterrupted communications and top-tier security for your business operations.
- Video Meetings and Virtual Events: Host smarter video meetings with AI-powered transcripts, summaries, and recordings. Manage comprehensive virtual, hybrid, and onsite events with ease.
- Integration with Popular Tools: Seamlessly integrate with platforms to enhance your workflow and maintain smooth communication across all your business tools.
Why Choose RingCentral?
RingCentral is recognized as a leader in cloud communications, offering an easy-to-use, scalable solution that meets the needs of businesses of all sizes. With AI-powered innovations and a commitment to reliability, RingCentral is the trusted choice for enhancing productivity and fostering seamless, secure communications.
Elevate your business communications with RingCentral's innovative and comprehensive solutions. Experience the future of cloud communications with AI-powered efficiency and reliability.
Highlights
- AI-Powered Cloud Communications: Enhance productivity with RingCentral's AI-driven phone, messaging, video, contact center, and virtual events solutions, designed for seamless business communication.
- Reliable and Secure: Trusted by over 400,000 businesses worldwide, RingCentral offers a 99.999% uptime SLA, ensuring uninterrupted and secure communications.
- Comprehensive Omnichannel Support: Connect with customers across voice and 20+ digital touchpoints with RingCX, our AI-first contact center solution that simplifies and enhances customer interactions.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Trust Center
Access real-time vendor security and compliance information through their Trust Center powered by Drata or Vanta. Review certifications and security standards before purchase.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Core | Up to 1000 users with reliable core phone system | $240,000.00 |
Advanced | Up to 1000 users with the supercharged phone system | $300,000.00 |
Ultra | Up to 1000 users with powerful telephony, video, chat, SMS and fax | $420,000.00 |
Dimensions summary
RingCentral offers three tiers priced per user, each supporting up to 1,000 users under a contract. The tiers build on each other. Core gives you a core phone system with calling and messaging. Advanced adds capabilities on top of Core, including multi-site management and integrations. Ultra includes everything in Advanced plus added telephony, video, chat, SMS, and fax features. You choose one tier based on the features and included allotments you need. Pricing scales with the number of user licenses you purchase.
Top-of-mind questions for buyers
Each user is one licensed person on your account, up to 1,000 users per tier. Every user gets a dedicated phone number at no added cost. You buy licenses per person, and your cost scales with the number of user licenses purchased in your chosen tier.
Core omits internet fax, automatic call recording, and multi-site admin. Advanced adds those plus CRM integrations, cost center management, and analytics. Ultra adds unlimited file storage, device analytics, and included webinar attendee licenses. You pick the tier matching the features and included allotments you need.
SMS and toll-free minute allotments increase by tier and are pooled across your account. Advanced and Ultra include larger SMS allotments than Core. When you use more than your included amount, extra toll-free minutes and SMS are available to purchase separately.
www.ringcentral.com
Helpful?
Vendor refund policy
No refunds
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
https://support.ringcentral.com/ 1 (888) 898-4591
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
25
In Contact Center
Top
10
In Contact Center, CRM
Top
25
In Healthcare & Life Sciences, Contact Center, Financial Services
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
AI-Powered Communication Platform
Cloud-based communications platform with AI-driven tools for phone, messaging, video, contact center, and virtual events capabilities.
Omnichannel Contact Center
Contact center solution supporting voice and over 20 digital touchpoints for customer engagement across multiple channels.
Video Meeting and Recording Capabilities
Video conferencing with AI-powered transcripts, summaries, and recording functionality for meetings and virtual events.
System Reliability and Uptime
99.999% uptime SLA guaranteeing uninterrupted communications and service availability.
Third-Party Platform Integration
Integration capabilities with popular business tools and platforms to enhance workflow and maintain communication across business systems.
Omnichannel Communication Platform
Unified communications across voice, chat, email, and social channels with cloud-based contact center infrastructure.
AI-Powered Customer Journey Analytics
Sentiment analysis and customer journey analytics capabilities to track and optimize omnichannel customer experiences.
Microservices-Based Architecture
API-first development with microservices-based architecture built on AWS enabling rapid innovation and agility.
Workforce Engagement Management
Advanced tools for workforce engagement management to optimize employee productivity and engagement.
Composable CX Platform
Composable platform with productized capabilities including Core, Digital, AI, and WEM modules with marketplace and ecosystem integration.
Omnichannel Routing and Orchestration
Seamlessly orchestrates customer service workflows across multiple channels with AI-powered routing that intelligently guides customers through personalized journeys between self-service and agent-assisted experiences.
AI-Powered Conversational Automation
Delivers AI conversational bots and proactive outreach capabilities for self-service interactions, trained on the industry's largest customer experience dataset.
Real-Time Agent Guidance and Analytics
Provides real-time information, guidance, and actionable insights to agents during interactions, combined with workforce optimization and performance analytics for continuous improvement.
Cloud-Native Open Architecture
Built on an enterprise-grade, cloud-native platform with extensible open framework enabling seamless integration possibilities, rapid deployment, and global scalability.
Unified Knowledge Management and Digital Entry Points
Integrates knowledge management with multiple digital entry points including websites, mobile apps, and search capabilities to enable data-driven self-service and personalized customer interactions.
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
-
-
-
No security profile
Standard contract
No
No
No
Customer reviews
Inzamam H.
Excellent Call Quality and Smooth Team Communication
Reviewed on Sep 06, 2026
Review provided by G2
What do you like best about the product?
It provides excellent call quality, smooth team messaging, and easy video conferencing, which makes our business communication very efficient and reliable. It automatically handles customer calls 24/7 and routes them to the right person, which saves a lot of time for our team.
What do you dislike about the product?
Sometimes the mobile application feels a bit heavy and drains the battery quickly during long video calls. Also, the user interface can be slightly confusing for new team members initially, and the pricing plans could be made more affordable for small businesses and growing startups. It works fine, but there is still room for improvement in voice modulation to make it sound more natural and less robotic.
What problems is the product solving and how is that benefiting you?
It solves our communication gap by bringing calls, team messaging, and video meetings into one single platform. This helps our remote team stay connected seamlessly, reduces the need for multiple apps, and greatly improves our daily business productivity and customer response time. It handles basic customer inquiries automatically after office hours, solving the problem of missed business opportunities and late-night calls.
Affanul H.
RingEX: Reliable, Crystal-Clear Calls with Seamless All-in-One Communication
Reviewed on Sep 05, 2026
Review provided by G2
What do you like best about the product?
What I like best about RingEX is its exceptional reliability and the seamless integration of voice, video, and messaging into a single interface. The call quality is consistently crystal clear, even on mobile network. I also highly appreciate the smart AI-powered features, such as automated meeting summarise and real-time transcription, which save our team a lot of manual note-taking time a lot of manual note-taking time during daily client calls.
What do you dislike about the product?
The main thing I dislike is that the user interface can sometimes feel cluttered and overwhelming for new user due to the massive amount of settings and tabs. The desktop application occasionally consumes a lot of system memory (RAM), which causes minor lags during heavy multitasking. Additionally, the advanced reporting and analytics module require a higher pricing tier, which can be expensive for smaller teams.
What problems is the product solving and how is that benefiting you?
RingEX addresses the issue of fragmented business communication by consolidating phone calls, video meetings, and team chats into one stable platform. Before using it, our team struggled to switch between multiple apps, leading to communication delays and missed updates. It benefits us by streamlining all client and internal discussions, making remote work highly efficient and significantly lowering our overall software infrastructure costs
Rohit V.
All-in-One Calling, SMS, and Chat With Time-Saving Voicemail Transcription
Reviewed on Sep 04, 2026
Review provided by G2
What do you like best about the product?
RingEX clearly combined our phone lines, business SMS, and internal chat into one desktop and mobile app. The voicemail transcription saves time during busy days, and the seamless integration with our CRM makes logging client calls effortless without manual entry.
What do you dislike about the product?
The admin dashboard is difficult to navigate when building complex call queues or IVR menus. Managing notification alerts across calls and chats also requires extra setup time so you aren't constantly interrupted.
What problems is the product solving and how is that benefiting you?
It replaced our fragmented communication tools with a single, professional phone system that works anywhere. Our remote staff can make calls using our main business number, keeping records organized and client response times fast.
Caroline. W. T.
RingEX Keeps Client Calls, SMS, Video, and Team Chat Seamlessly in One Place ^ by TS Rep
Reviewed on Sep 03, 2026
Review provided by G2
What do you like best about the product?
I manage booking shipments, rate quotations and deliveries for orders from overseas. I like that RingEX offers unified voice, SMS and Video conferencing and team chat in one platform. With these features, I am able to call clients to confirm shipments and text them a pickup window all under one roof.
What do you dislike about the product?
I have had no bad experiences while using RingEX and I use it daily to team chat and call clients via audio and video.
What problems is the product solving and how is that benefiting you?
I have integrated RingEX with external CRM tools such as HubSpot and monday CRM which sync call data and customer order history this avoid digging deeper when a shipper calls in.
Jesse M.
Missed a client call while sitting right next to my phone, that's what finally pushed me to fix this
Reviewed on Sep 03, 2026
Review provided by G2
What do you like best about the product?
This is embarrassing but I was literally sitting at my desk when an important client call came through, except it rang on my desk phone while my laptop app sat silent and my cell was in the other room, and by the time I noticed it had already gone to voicemail. Set up simultaneous ring across desk phone, the desktop app, and my mobile after that, so now literally every device rings at once, no more one specific device happening to be the one that catches it. Small thing but genuinely fixed an actual problem I was having weekly, not hypothetically.
What do you dislike about the product?
Getting simultaneous ring configured correctly the first time was fiddlier than I expected, I had the desktop app and mobile ringing fine but forgot to adjust the desk handset's ring delay, so it lagged a beat behind the others for a couple weeks before I noticed and fixed the setting.
What problems is the product solving and how is that benefiting you?
Missing a call while literally sitting near my phone was the wake-up call I needed, dumb as that sounds. Now nothing depends on which device happens to be nearby or awake at that moment, they all ring together and I answer wherever I actually am. Setup wasn't instantly perfect, that ring delay thing on the desk phone took me longer to notice than I'd like to admit, but once it was dialed in properly it's just worked.