RingCentral

What do you like best about the product?

I’m all in. I really like the voicemail-to-text transfer and the call screening feature before callers leave a voicemail.

What do you dislike about the product?

The only downside was if you’re new to RingCentral, it can feel a bit challenging at first, but with RingCentral University the learning process is easy.

What problems is the product solving and how is that benefiting you?

The virtual agent is really awesome.

What do you like best about the product?

We're a mid sized office with sales, support, billing, and accounting all sharing one main number, and our old menu was this flat list that confused even our own new employees half the time, let alone customers. Built out a proper multi level menu instead, so pressing one option for support actually branches into sub options, billing questions versus technical issues, instead of dumping everyone into one general queue regardless of what they actually needed. Misrouted calls dropped noticeably once people could actually navigate to the right sub department themselves.

What do you dislike about the product?

Went a little overboard with how many levels deep I built it at first, had someone complain they pressed through three menus before finally reaching a person, had to flatten it back down once I realized I'd made it more confusing trying to be too specific.

What problems is the product solving and how is that benefiting you?

Not having calls land in the wrong department constantly has cut down a real source of frustration for both customers and whoever had to keep transferring people around. Building it too deep at first was a mistake I made myself, trying to cover every possible sub case instead of keeping it simple, had to walk that back once actual complaints made it obvious.

What do you like best about the product?

I really like how simple RingEX makes it to manage calls and team communication all in one place. It definitely saves time and keeps everything organized. Also, the initial setup was pretty easy, which is always a plus. These features make it easier to stay connected with clients and maintain organized communication without missing messages.

What do you dislike about the product?

The mobile app could be a little smoother, and some settings take a bit of time to find. Overall, though, it works well for our daily communication.

What problems is the product solving and how is that benefiting you?

RingEX organizes our business communication, reduces missed messages, and keeps client conversations in one place, saving time and simplifying management.

What do you like best about the product?

I like the easy administration of the phone queues and DID numbers with RingEX. It really helps manage the calls for different businesses and makes setting up call queues straightforward.

What do you dislike about the product?

I find it a bit limited because we're at a basic calling service level, and it would be nice if there were more options for Live Report Dashboards. It's also a hassle that finding abandoned calls that go to queues and not directly to a person isn't easy at all. This should be straightforward, as it seems like a necessary feature for any phone system.

What problems is the product solving and how is that benefiting you?

RingEX allows us to use DID numbers for employees and different businesses, making call queues easier to manage.

What do you like best about the product?

It's cloud based which allows using it a major convenience.

What do you dislike about the product?

I wish as an admin of RingCentral that we had more control over some of the functionality, including the RingCentral archiver.

What problems is the product solving and how is that benefiting you?

The ability to monitor calls and keep staff accountable when it comes to proper phone etiquette.

What do you like best about the product?

Ease of use and works well when not at office location.

What do you dislike about the product?

That we can't set a specific number of seconds for the ring time into a department or person. So we need like 1 minute and 20 seconds but they only offer 1 minute or 2 minutes. This is not the exact logic but what I remember that one was too short and the other was way too long.

What problems is the product solving and how is that benefiting you?

They have solved many of our other issues that we have run into. Mainly we have had very few issues but when we do it usually requires a phone to be totally reset into the account.

What do you like best about the product?

I like the flexibility of RingEX, especially the ability to easily make changes to when the phones can ring through and when we are away. I also appreciate the flexibility to use text, fax, or voice calls, and it's great to have incoming calls, texts, and interoffice messaging all from the same system. The initial setup was fairly easy, and we integrate it with our CRM software, which has been beneficial for our office work phone needs.

What do you dislike about the product?

When the internet goes out, we don't have a phone system, which is a bit of a bummer, though it can't be helped.

What problems is the product solving and how is that benefiting you?

RingEX provides incoming calls and texts, interoffice messaging, and works through text, fax, or voice. Its flexibility lets us adjust ringing times and manage communications seamlessly.

What do you like best about the product?

I really like the desktop app of RingEX, especially because it allows each user to adjust their own personal settings. The mobile app is a big plus for me too, as it means I no longer need a desk phone. Since I'm constantly on the move, being able to accept calls away from my desk works wonders.

What do you dislike about the product?

I think RingEX could improve a bit on the user-friendliness. Also, it would be great if there was a feature to put a call on hold so another user can pick it up when they are available. The initial setup felt pretty tedious, although once everything was up and running, it was mostly smooth.

What problems is the product solving and how is that benefiting you?

RingEX lets us monitor calls efficiently from one app and eliminates the need for a desk phone, which is great for mobility.

What do you like best about the product?

I like that RingEX is easy to set up and it continues to work reliably once it's set up. The support from RingEX is very helpful; anytime I need to move IP phones around, I can contact support, and they help me instantly. It makes communication easy and reliable for our company, and allows users to have a personal work phone number that's managed by our company.

What do you dislike about the product?

I would like to have more control over the UI. It can be a bit difficult to find things, so improving that could make it a lot easier to use.

What problems is the product solving and how is that benefiting you?

RingEX makes communication easy and reliable by providing a personal work phone number managed by the company. It's easy to set up, continues to work well, and offers helpful support, particularly when moving IP phones around.

What do you like best about the product?

I like that RingEX is excellent for all my communication needs, including phone calls and text messages. It's easy to get ahold of someone because of their conscientious and responsive customer support, which is really comforting. The support team goes the extra mile to help, even after business hours, which means less downtime and no interference with running my business. They spent hours on the phone with me, setting everything up properly, which impressed me. The initial setup was relatively easy, too.

What do you dislike about the product?

One aspect that needs improvement with RingEX is the issue with the call pattern that rings on every phone. Even when a call is denied on the app, it keeps coming back. This is something that needs to be improved, and I'm waiting for an update to resolve this. Meanwhile, I'm living with the issue for now because having the call pattern is more important than stopping the issue entirely.

What problems is the product solving and how is that benefiting you?

RingEX organizes call patterns across different employees, solves ringing issues on iPhones, and delivers excellent setup service. Their support team minimizes downtime by resolving issues quickly, often after hours, making it critical for seamless business operations.