RingCentral

What do you like best about the product?

Helps my team keep on top of our calls. Previously had cox business for similar things and this is so much easier to use with more features

What do you dislike about the product?

My only complaint is that it Doesn't have mass texting campaigns.

What problems is the product solving and how is that benefiting you?

Allowing my call team to take calls no matter where they are currently stationed from home or in building as well as better access to communication tools to our customers

What do you like best about the product?

That it's a VOIP provider and we are able to take business calls wherever we are. If my office assistant needs a day off to wait for repairs, he can still take calls from home and it doesn't fall on others to cover.

What do you dislike about the product?

Sometimes the connection is not the best.

What problems is the product solving and how is that benefiting you?

Being able to get our business phone calls at any time/any where.

What do you like best about the product?

It is easy for our sales teams to use, and it is intuitive.

What do you dislike about the product?

The cellphone app doesn't integrate well with HubSpot.

What problems is the product solving and how is that benefiting you?

Live analytics of users while they are on the phone.

What do you like best about the product?

I like that all of my business communications can be done through RingEX both internally and externally.

What do you dislike about the product?

The IVR system takes a little bit to understand.

What problems is the product solving and how is that benefiting you?

AI features to confirm meetings for us via SMS.

What do you like best about the product?

It works well with cell phones and texting, and I like being able to switch back and forth between a desk phone and a cell phone without any hassle.

What do you dislike about the product?

I don’t like that transferring straight to voicemail for the receptionist is so cumbersome.

What problems is the product solving and how is that benefiting you?

AI-powered transfers let you know that your receptor is the one who received the call.

What do you like best about the product?

We really like the recording and transcript/notes features, as well as the integration with our Hubspot program. It’s also helpful that calls pop up right on the computer screen we’re already working on, so we don’t miss them.

What do you dislike about the product?

The only downside is that if the internet goes down, your phones go down too.

What problems is the product solving and how is that benefiting you?

Call routing is easy, and each Customer Success Rep has access to the main number.

What do you like best about the product?

I really appreciate the seamless integration and overall ease of use across email, voicemail, fax, and similar tools, whether I’m on my PC or using my mobile phone.

What do you dislike about the product?

It is a feature-rich platform; however, if you need something more robust—for example, a Contact Center—you will need to add RingCX or use third-party software.

What problems is the product solving and how is that benefiting you?

It seamlessly integrates email, voice, and fax into a single, easy-to-use interface.

What do you like best about the product?

I like that RingEX is our company’s primary phone system and it works as intended for how we use it. It's easily integrated with our software and systems, like allowing me to answer a call via Microsoft Teams. We also have an API set up so calls are logged within our CRM. The initial setup was very simple, which was a great relief compared to our previous product, Nextiva, that was not easy to use. Overall, RingEX meets our expectations as is.

What do you dislike about the product?

NA

What problems is the product solving and how is that benefiting you?

RingEX allows us to track performance and establish call queues. It's easily integrated with our software, letting me answer calls via Microsoft Teams, and log calls within our CRM.

What do you like best about the product?

Simple, easy to use and customizable, It serves every purpose we need as a business. We could be using more of the available features, but overall RingEX serves our needs.

What do you dislike about the product?

Migrating from a previouls platform did not serve us well. Lesson learned - it's better to build from the ground up.

What problems is the product solving and how is that benefiting you?

It serves the majority of our business needs. Our current structure could use some tweaking, but that's not RC's fault.

What do you like best about the product?

Ok honestly not a flashy reason to like something but we moved offices in March and I was dreading having to tell every client about new number. Did not have to. RingEX ties the number to the account, not a physical line, so nothing changed on the client side. Also, I use the visual voicemail thing constantly, just scroll through and tap whichever one actually matters instead of dialing in and sitting through the automated menu everytime.

What do you dislike about the product?

Admin portal is a lot. Too many menus honestly, and half the settings I need are three clicks deeper than I'd expect. Still have not found where to change our hold music and I've looked twice.

What problems is the product solving and how is that benefiting you?

Not moving numbers during an office relocation is such a small thing untill you are the one who has to deal with it. Visual voicemail's just genuinely convenient, do not know why more systems don't do it this way. Admin side needs work, feels it was designed by someone who already knows where everything is.