RingCentral
RingCentralReviews from AWS customer
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Effortless Setup & Superior Support
What do you like best about the product?
I find RingEX easy to use, which makes tasks like setting up call forwarding and voicemail greetings straightforward. The customer service is good and was particularly helpful when we needed to combine more than one office into the system.
What do you dislike about the product?
nothing
What problems is the product solving and how is that benefiting you?
I use RingEX for setting up call forwarding, voicemails, and greetings. It's easy to use, and their good customer service helps with combining offices into the system.
Exceptional Support and User-Friendly Experience
What do you like best about the product?
Admin portal is well designed, online support is more complete and accurate than most, phone support is excellent. Our users seem to be able to use the mobile app with little or no assistance.
What do you dislike about the product?
For someone like me with little or no experience in telephony it can be quite confusing. Terminology in unfamiliar.
What problems is the product solving and how is that benefiting you?
Communication between our 40 franchises and between them and their various customers.
Efficient Call Management with Seamless Urgency Handling
What do you like best about the product?
I like the response when calls are missed with RingEX. They send a message with email info if I need to speak to someone urgently.
What do you dislike about the product?
nothing
What problems is the product solving and how is that benefiting you?
RingEX helps with answering phones and ensures we don't miss urgent inquiries by sending messages with email info when calls are missed.
All-in-One Communication Made Effortless with RingEX
What do you like best about the product?
What I like best about RingEX is how it brings everything I need for communication into one unified platform. Instead of juggling separate tools for calls, messaging, and meetings, I can do it all in one place, which saves time and keeps my work more organized.
The call quality and reliability are strong, and features like call routing and voicemail‑to‑email make managing conversations much smoother. I also really appreciate how the system stays in sync across desktop and mobile, so I can stay connected whether I’m at my desk or on the go. Overall, RingEX has made my communication more efficient and less fragmented, helping me focus on what matters most.
The call quality and reliability are strong, and features like call routing and voicemail‑to‑email make managing conversations much smoother. I also really appreciate how the system stays in sync across desktop and mobile, so I can stay connected whether I’m at my desk or on the go. Overall, RingEX has made my communication more efficient and less fragmented, helping me focus on what matters most.
What do you dislike about the product?
While RingEX has been very helpful overall, there are a few things that have been less than ideal for me. First, the interface can sometimes feel a bit overwhelming at first — especially with so many features packed in — and it took me a while to get comfortable navigating everything.
I’ve also noticed that the mobile app, though functional, doesn’t always feel as smooth or responsive as the desktop version, which can be frustrating when I’m trying to work on the go. Some advanced features I’d like to use more often require a bit of setup or technical knowledge, and I’ve had to spend extra time figuring those out.
Lastly, there have been occasions where support response times were slower than I expected, so getting help wasn’t always as quick as I hoped. Overall, these issues haven’t outweighed the benefits, but they’re areas where I think RingEX could improve.”
I’ve also noticed that the mobile app, though functional, doesn’t always feel as smooth or responsive as the desktop version, which can be frustrating when I’m trying to work on the go. Some advanced features I’d like to use more often require a bit of setup or technical knowledge, and I’ve had to spend extra time figuring those out.
Lastly, there have been occasions where support response times were slower than I expected, so getting help wasn’t always as quick as I hoped. Overall, these issues haven’t outweighed the benefits, but they’re areas where I think RingEX could improve.”
What problems is the product solving and how is that benefiting you?
RingEX has been a game-changer for the way I communicate and manage tasks. Before using it, I constantly had to switch between different apps for calls, messages, and meetings, which was time-consuming and frustrating. With RingEX, everything is in one place — I can make calls, send messages, join video meetings, and even manage faxes from the same platform.
The smart call routing and voicemail-to-email features have made it much easier to stay on top of important communications, and the mobile app allows me to stay connected even when I’m away from my desk. I also appreciate how it integrates with other tools I use, so I never lose track of client information or workflow updates. Overall, it has significantly improved my productivity, helped me stay organized, and made my day-to-day work much smoother.
The smart call routing and voicemail-to-email features have made it much easier to stay on top of important communications, and the mobile app allows me to stay connected even when I’m away from my desk. I also appreciate how it integrates with other tools I use, so I never lose track of client information or workflow updates. Overall, it has significantly improved my productivity, helped me stay organized, and made my day-to-day work much smoother.
Essential for Seamless US Calls from Brazil
What do you like best about the product?
Being able to call US phone numbers from Brazil as I work as a virtual assistant.
What do you dislike about the product?
I have over 5 years of experience using it, I've used the admin portal as super admin, to basic access. everything is pretty clear and easy to work with.
What problems is the product solving and how is that benefiting you?
remote US local phone neumber
RingCentral Revolutionized Our Communication—Intuitive, Reliable, and Efficient
What do you like best about the product?
RingCentral has completely streamlined our communication workflow. We rely on the platform for phone, messaging, and online faxing — all of which are intuitive, reliable, and incredibly convenient. The system is easy for our staff to navigate, the mobile app lets us stay connected anywhere, and the online fax feature has saved us countless hours. It has genuinely improved the efficiency of our business. Highly recommend RingCentral to any office looking for a modern, user-friendly communications solution.
What do you dislike about the product?
Setting up new groups or adding new users. I do not have to do this often, but I always struggle setting up.
What problems is the product solving and how is that benefiting you?
Messaging with other employees and this is HIPAA Compliant. Having the online fax is helpful to work in the office or if we are working remotely.
Seamless Team Communication Made Easy
What do you like best about the product?
The ability to communicate with my team seamlessly.
What do you dislike about the product?
Sometimes the call quality is poor depending on my location.
What problems is the product solving and how is that benefiting you?
Communicating with my team seamlessly.
User-Friendly with Stellar Audio Quality
What do you like best about the product?
I find RingEX user-friendly and easy to use for both admins and users, which is a big plus. I also like the audio quality, and I appreciate the integration with Salesforce, which is really helpful for managing enterprise calls and call groups.
What do you dislike about the product?
I find the paging devices provisioning is troublesome.
What problems is the product solving and how is that benefiting you?
RingEX handles call groups and integrates with Salesforce for us.
Empowered Communication with Customizable Dashboards
What do you like best about the product?
I love the ability to create dashboards that allow us to keep up with our different call queues. Building call queues is a game changer because it allows us to create exactly what we need anytime. The implementation was great, and everyone was responsive and helped with all of our needs.
What do you dislike about the product?
I wish there was more space in each call queue for more members. Allow more associates to be added to each queue.
What problems is the product solving and how is that benefiting you?
I use RingEX to customize and pull important data, create dashboards for call queues, and build call queues tailored to our needs.
Effortless In-House Mgmt & New Employee Onboarding with Customizable Ring Map & Mobile Phone App
What do you like best about the product?
It is so easy to manage in house, The ring map is completely customizable and easy to do.
What do you dislike about the product?
We do get ALOT of emails and calls marketing-wise
What problems is the product solving and how is that benefiting you?
Onboarding new employees (as a growing firm) is so much easier without needing hard equipment.
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