RingCentral
RingCentralReviews from AWS customer
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Easy to use but lacks useful features
What do you like best about the product?
it is easy to use and easy to update. we use it for our oncall rota
What do you dislike about the product?
it is very basic and doesn't offer video calling or an option to view the number ringing if you miss the call
What problems is the product solving and how is that benefiting you?
it is our source of providing our on call rota making it an easy process for clients to call through
Happy customer
What do you like best about the product?
Customer service has been a good experience. I'm also really happy with the app and how easy it is to use.
What do you dislike about the product?
Dashboard can be a little confusing at but once you get used to the layout it works well.
What problems is the product solving and how is that benefiting you?
Everything has been good. We had this service for over 8 years.
Ring Central Experience Review
What do you like best about the product?
The interface and easy access to its call reports
What do you dislike about the product?
The customer service team does take some time to respond to inquiries/requests I have
What problems is the product solving and how is that benefiting you?
Inbound and outbound phone calls from our entire agency are handled through their platform
Been a Ring Central user for years
What do you like best about the product?
We appreciate the AI feature and the summaries it provides. Texting and SMS are essential for our work, and we rely on RC throughout the day. It's extremely easy to use, whether on a mobile device or a computer. I particularly enjoy using the desktop app. The user guide is also quite helpful, offering clear instructions on how to navigate the platform.
What do you dislike about the product?
I don't have any real dislikes. The product offers a wide range of features. They only "down side" is if you need tech support it is hit or miss depending on the rep you get.
What problems is the product solving and how is that benefiting you?
It allows us to reach out to our current customers and also connect with potential new clients.
RingEx is very flexible comms platform. I've setup 15 contact center very easily using IVR editor
What do you like best about the product?
The ease of use and rapid implementation were impressive, allowing our employees to adapt quickly with minimal training. The platform offers many features, including video, voice, messaging, and integration capabilities. Additionally, the support team is both knowledgeable and highly responsive. I also frequently of use the support button to ask for support if I have some queries
What do you dislike about the product?
If you lack basic VOIP experience, the initial setup can feel overwhelming. I understand that some integrations naturally require effort, but occasional call quality issues may affect reliability. Additionally, I found that the live reports and analytics could use more context and would benefit from being more user-friendly, especially for those not technically inclined.
What problems is the product solving and how is that benefiting you?
They have addressed all our challenges, particularly in managing communication channels by bringing voice, video, and messaging together, and streamlining our tools into a single platform. This consolidation eliminates the need for separate applications and makes it much easier for teams to stay connected in the office or remotely. The most significant benefits we've experienced include increased team productivity, quicker customer response times, and reduced IT overhead, as we no longer have to manage multiple communication tools.
Lots of Functionality but Some Clunky Aspects in Admin Portal
What do you like best about the product?
RingEX provides a lot of customization and functionality to meet diverse needs, which I think is very important since this program isn't specific to any industry or area of business. From an admin standpoint, setting up a new user is pretty easy, and I especially like a newer update of being able to schedule the invitation email in advance. That's very helpful!
We have three office locations with staff working remotely some of the time and calls run smoothly as if everyone was in one place. The RingCentral chat is also very nice, as is the ability to text our clients from within the desktop app.
I recently contacted support in order to cancel some extra RingEX licenses we were not using during our contract renewal period and they made if very easy. It only took one chat session to accomplish exactly what I needed to, and quickly.
We use the RC video very frequently and sometimes record meetings and both are easy to use. I love that you can send a link to a video participant and they do not need to download the program to join a video call. Makes it very easy for them and we rarely have anyone who experiences issues getting into the video call.
Sending faxes is easy and received faxes can easily be forwarded via email to the proper person in our team. Text messages and voicemails can also be easily transferred.
We have three office locations with staff working remotely some of the time and calls run smoothly as if everyone was in one place. The RingCentral chat is also very nice, as is the ability to text our clients from within the desktop app.
I recently contacted support in order to cancel some extra RingEX licenses we were not using during our contract renewal period and they made if very easy. It only took one chat session to accomplish exactly what I needed to, and quickly.
We use the RC video very frequently and sometimes record meetings and both are easy to use. I love that you can send a link to a video participant and they do not need to download the program to join a video call. Makes it very easy for them and we rarely have anyone who experiences issues getting into the video call.
Sending faxes is easy and received faxes can easily be forwarded via email to the proper person in our team. Text messages and voicemails can also be easily transferred.
What do you dislike about the product?
I've found that some settings in the admin portal move randomly and become difficult to find. We also have had issues with certain settings within the admin portal changing on their own and that is very frustrating. Luckily this isn't a common issue, but the one we've experienced is incoming calls get routed to a welcome message (which ends up being our voicemail recording) instead of ringing through. It hasn't happened recently, but has happened several times. Maybe this is fixed now, I do not know.
Recording a new voicemail is easy enough form the handset, but navigating to the importing/exporting so that the voicemail plays both during and after hours is a bit labor-intensive. I also wish voicemails could be saved from within the RC admin portal.
Features/settings in the admin portal that we don't use often are sometimes difficult to find/get to as it's not as intuitively located as I think it could be.
Recording a new voicemail is easy enough form the handset, but navigating to the importing/exporting so that the voicemail plays both during and after hours is a bit labor-intensive. I also wish voicemails could be saved from within the RC admin portal.
Features/settings in the admin portal that we don't use often are sometimes difficult to find/get to as it's not as intuitively located as I think it could be.
What problems is the product solving and how is that benefiting you?
RingEX gives us voice, text, internal messaging, faxing, and video conferencing with just one program/application. That's huge when you already have multiple programs to log into every day! Streamlining communications bother externally and internally is supremely important, especially in a technology driven world.
Almost Perfect
What do you like best about the product?
Easy to use and manage users at different locations.
What do you dislike about the product?
Lack of customizations for advanced users
What problems is the product solving and how is that benefiting you?
Reliability, and stability
Great App Easy to Use
What do you like best about the product?
Transition from AAV Avaya was excellent. Function and use is excellent with Ring Central app.
What do you dislike about the product?
Allstate does block us from transferring our existing fax lines to this account unfortunately. Wish there was a welcome call where they walk admin through basic setup and queue preferences, especially for mega agents like us.
What problems is the product solving and how is that benefiting you?
dropped calls and poor audio
Great Platform For VOIP Calling And CRM Integration
What do you like best about the product?
The ability to connect to a CRM and auto log information from the phone call to the record
What do you dislike about the product?
Does not allow logging to certain record types
What problems is the product solving and how is that benefiting you?
Logging on interactions with clients and vendors automatically
Packed with features
What do you like best about the product?
Very user friendly, so the learning curve is small.
What do you dislike about the product?
The only drawback is caller information doesn't go to extension if using the transfer button on phone. The work around is to hit ## then extension. This is my only complaint.
What problems is the product solving and how is that benefiting you?
Connecting to customers and each other.
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