RingCentral

What do you like best about the product?

I primarily use it for work calls and conversation with various teams. The convenience of doing the calls and conversations in one app is superb since I don't have to keep changing from one app to another. The call routing feature comes in handy when there's a need to forward some calls to the relevant team or individual. Managing the daily conversation is very easy.

What do you dislike about the product?

Not all settings are very user friendly for example changing call routing or user settings. Sometimes we need a little longer to get everything configured how we like. I do think that reporting could give a more clearer breakdown of call activity without toggling between pages.

What problems is the product solving and how is that benefiting you?

Some businesses may have used multiple tools to make sure business calls and team communications have been kept organized. RingEX exists to be the one-stop tool for these activities, as well as the organizing of communication among departments. This will be helpful with normal calls and directs them to the right teams, and relieves some of the everyday admin required.

What do you like best about the product?

RingEX helps us have our marketing calls, team messaging, and voicemails all in one place. The platform is simple and easy to use, and the call history lets me keep track of the conversations that I've had with prospects and follow up on campaigns. The call quality is usually good and Ring Central Events helps tie event actions to conversations.

What do you dislike about the product?

Some configurations require additional clicks to find and the model pricing is difficult to justify for teams that just want basic communication. Calls summaries created by AI sometimes omit critical tasks and configuration of integrations could be more streamlined. Faster support responses would also be appreciated.

What problems is the product solving and how is that benefiting you?

RingEX eliminates the nuisance of having to leave your business call app to access voicemails, text messaging, and other business tools. It allows our marketing team to keep track of follow up with prospects, talk about campaign progress, and be more organized. Fast call quality lets us save time during our heavy campaign schedule, and AI summaries can get us through conversations faster if they're accurate enough.

What do you like best about the product?

It’s easy to use on both desktop and phone.

What do you dislike about the product?

It’s very limited in terms of how many devices I can use per user.

What problems is the product solving and how is that benefiting you?

It’s very easy to manage calls with it.

What do you like best about the product?

RingEX makes our marketing calls, team messaging, voicemail, and call history all accessible from a single platform. For Poles Magic, I have it set up to communicate campaign developments to our partners, and to follow up with them and contacts throughout the day. Its user interface is relatively simple to learn, and the call quality is mostly dependable. Integrating with other business software minimizes the switching back and forth.

What do you dislike about the product?

It can be difficult to find some of the advanced settings, and the cost can be high as you add more team members. Sometimes action items are missing from the AI recording summaries so I read through the summaries before I share the conversation recap. Improvements to integration and support are needed.

What problems is the product solving and how is that benefiting you?

Using RingEX can streamline marketing communication and save time on tracking calls, messages, and sharing partner follow-ups. Call history and voicemails also provide quick access to information for contacting clients, and AI summaries can accelerate the documentation of everyday tasks. These benefits work together to provide better coordination across our marketing efforts and allow the team to communicate more consistently.

What do you like best about the product?

I like that I can view everything directly from the app.

What do you dislike about the product?

I don’t care for the online help section.

What problems is the product solving and how is that benefiting you?

No issues at this time.

What do you like best about the product?

The help feature and to be able to watch the how to videos.

What do you dislike about the product?

The use of AI. I wish the AI feature was easier to remove.

What problems is the product solving and how is that benefiting you?

The ability to track and monitor calls and voicemails.

What do you like best about the product?

Easy to use. I love the monthly webinars that discuss updates.

What do you dislike about the product?

A rep regularly calls stating they are our Account Manager but they can’t answer my questions, they just call to upsell.

What problems is the product solving and how is that benefiting you?

The AI notes are a great addition!

What do you like best about the product?

Capabilities and reliability and multiple services

What do you dislike about the product?

Support is difficult and slow. AI is weak.

What problems is the product solving and how is that benefiting you?

Mobility and remote capabilities

What do you like best about the product?

Stable platform that has made managing and using our phone system more manageable and easy to use

What do you dislike about the product?

Managing inactive licenses is not easy and usually contact support for this

What problems is the product solving and how is that benefiting you?

Ability to access phone system in a hybrid environment with employees in office or at home.

What do you like best about the product?

The tool lets users work from anywhere and gives me clear visibility into call activity. I also like being able to manage incoming calls, which greatly simplifies communication administration. Overall, it’s very easy to use and flexible, since I can answer calls from anywhere.

What do you dislike about the product?

The administration interface can feel a bit dense, and I’d like to see it continuously improved over time. Some settings take a while to apply, and the administration portal itself can also be slow at times, which makes managing things less smooth than it could be.

What problems is the product solving and how is that benefiting you?

We can now transfer calls easily, and it has offered us the best features and functions for what we need. It has been a reliable VoIP solution for our team, giving us a dependable phone system we can count on day to day. The administration portal is intuitive, and it has helped our team communicate more effectively and stay connected.