RingCentral

What do you like best about the product?

The biggest advantage for us is having calling, messaging, and collaboration tools connected in one place. It reduces the need to manage separate communication apps and makes it easier for teams to stay reachable whether they are in the office or working remotely.

What do you dislike about the product?

The platform has many features, so new users may need some time to understand all available options. Some administrative settings could also be presented in a simpler way for easier configuration.

What problems is the product solving and how is that benefiting you?

Previously our communication tools were spread across different platforms, which made managing calls and team collaboration more complicated. RingEX helped bring those activities together into a single workspace.

What do you like best about the product?

There are several things that make RingEx stand out. First of all, the uptime is super reliable, we have had high quality calls with minimal call drops. And this is well integrated both on the desktop up and cellphone(this makes it so much flexible). Secondly, RingEx offers all the communication tools that my team needs in one place. We have calls, videos, messages and meetings all under one subscription so no need to switch between different hosts.

What do you dislike about the product?

The UI could be a little challenging to grasp, especially for new users. Also the AI feature is not always accurate on taking notes on calls.

What problems is the product solving and how is that benefiting you?

RingEx helps us manage our customer support seamlessly. The call routing is especially helpful when customers need to reach the right team. Our customer support has improved immensely because the app also helps with accountability.

What do you like best about the product?

The solution facilitates our migration to a modern, SIP cloud architecture from an older, on premise PBX system. Remote user provisioning is automated using natively integrated configurations with Azure Active Directory. It ensures stable connections and seamless packet distribution for the voice network during high concurrency video calls.

What do you dislike about the product?

Advanced configurations of call handling patterns and complex nested menus require extensive troubleshooting in the administrator dashboard.

What problems is the product solving and how is that benefiting you?

RingEX acts as a highly reliable UCaaS layer which eliminates all on premise server management requirements. It centralizes administration of multiple departmental voice and messaging endpoints.

What do you like best about the product?

Having calls, messages, and meetings in the same platform has been more useful than I expected. It doesn’t sound like a big deal at first, but it really shows its value when I’m juggling several projects at once and need to remember who approved a change, when we spoke with the client, or what was still pending after a call. With RingEX, communication feels much more connected and easier to track. Call quality has been stable, and honestly, that matters more to me than any flashy feature. A client call shouldn’t depend on whether the tool feels like working that day. For follow-up meetings, deliverable reviews, and quick calls with vendors, I rarely have to pause or troubleshoot because of technical issues. The mobile experience has also been very strong. Some days a conversation starts on my desktop and I need to continue it from my phone while moving between meetings. Being able to keep that flow without losing context helps a lot, especially when a decision can’t wait until I’m back at my computer.

What do you dislike about the product?

I haven’t had any bad experiences with RingEX. For my day-to-day work, it’s been reliable and consistently solid. Calls, video, messaging, integrations, and the AI features all come together in one workflow without making anything feel cluttered, and that’s what I appreciate most. It gives me the communication tools I need without forcing me to bounce between different apps whenever a conversation turns into a task, a meeting, or a follow-up.

What problems is the product solving and how is that benefiting you?

A client recently changed several priorities after a long follow-up call. It was not just about moving dates. The change affected deliverables, approvals, and the availability of two people on the team. In the past, that kind of conversation usually ended with scattered notes and someone trying to remember exactly what had been agreed. This time, we used RingEX during the call, went through the key points with the client, and then used the notes and summary to turn those decisions into clear next steps. The next day, when someone asked why a delivery date had moved, I did not have to answer from memory or dig through different messages. We already had the context, the main agreements, and the follow-up items in one place. That helped us avoid confusion and adjust the plan without turning one call into a long chain of clarifications.

What do you like best about the product?

RingEX is the central management point for all communications between our customers and sales department. Customers can easily reach sales agents via calls or SMS when requesting inquiries. The AI-Generated call summaries provides clear and brief account of customer conversation which provides clear roadmap for follow-up. With RingEX we have managed to serve more customers and collect efficient analytics from clients.

What do you dislike about the product?

RingEx has been productive tool in leveraging sales and boosting sales rep productivity. There are few network configuration challenges that affect calls but the overall performance has been incredible.

What problems is the product solving and how is that benefiting you?

RingEX is the central hub for calling, messaging and video conversation. It helps us in product marketing via live demonstrations and live calls. AI assistants can help in providing feedback to customers when there is no live human support. RingEX has outstanding support base that helps us to streamline call flow throughout.

What do you like best about the product?

We have leveraged the use of RingEX as the product marketing system such as product launches and hosting large scale webinars. Communication with our customers and business partners has been efficient with RingEX. I like the fact that I can easily reach customers and initiate product demonstrations via video, calls and messaging under unified dashboard.

What do you dislike about the product?

I am satisfied with the overall performance. RingEX has streamlined external communication and I totally like it.

What problems is the product solving and how is that benefiting you?

RingEX provides reliable data analytics that enables my team to track product performance and customer sentiment during marketing campaigns. It offers effective collaboration room for team messaging, document sharing and virtual meetings. Customer engagements has enhanced solid lead generation and automated campaign management attracting more potential customers.

What do you like best about the product?

I love that RingEX consolidates all of our telephony, understanding the cost with no surprises and saving us around £2,000 per month in total. The manageability and features it brings, like setting up users with direct dials, extensions, IVR, message mailboxes, and changing prompts, are absolutely fantastic for the price point. The flexibility is unbelievable with it being fully cloud-based and needing just an Internet connection. We can use desktop phones, portable phones, mobile apps, and Windows apps, giving us lots of flexibility. Porting from our old system to RingEX was unbelievably simple with less than a fifteen-minute window of downtime. The onboarding was so good, the best I've experienced. It's a brilliant product with zero downtime, and I would easily rate it a 10—it’s absolutely fantastic.

What do you dislike about the product?

The only drawback that we found with RingEX was the fact that we're unable to use it in The Middle East due to local laws. That's the only business unit that we haven't been able to put on a VoIP system that's fully integrated.

What problems is the product solving and how is that benefiting you?

I use RingEX to consolidate our telephony across offices, saving us about £2,000 per month. It provides cost clarity and eliminates surprises. It's cloud-based, offering flexibility with minimal downtime during setup, and has fantastic features for user management at a great price point.

What do you like best about the product?

RingEX centrally manages calls, messaging, and video meetings - so staying in touch with my team, our vendors, and all stakeholders couldn’t be any easier. My calls have good clarity, it’s simple to use, and my mobile app means I can access and use it on the go.

What do you dislike about the product?

It can get a little laggy and on the heavier side, as desktop app, I think there is room for improvement on reports and analytics where user will have better customization on reporting feature.

What problems is the product solving and how is that benefiting you?

RingEX simplified the task of managing the projects conversations because we do not need to jump from different applications for communication purposes. They make the conversation centralized, and make easier for the team to respond quickly so the project flow continues without delay.

What do you like best about the product?

Easty to transfer and answer calls, text and etc..

What do you dislike about the product?

expensive and the number of texts is limited

What problems is the product solving and how is that benefiting you?

easier to seperate business and personal calls

What do you like best about the product?

The AI note-taking is incredible for summarizing what we discuss when we have calls with our clients. The video, voice and messaging features have streamlined communication with our clients. The customer support team is ever reachable 24/7 and highly knowledgeable on system operations.

What do you dislike about the product?

We have experienced few hard tackles that comes from large volume calls all at the same time. The overall performance has been reliable.

What problems is the product solving and how is that benefiting you?

RingEx is the fundamental engine for communication in the organization bringing together voice and video calls under the same booth. Based on user experience it is easy to onboard and familiarize with the RingEX features. The recorded customer call logs ensures that we attend each customer even when they make calls when we are offline.