RingCentral
RingCentralReviews from AWS customer
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Best All-In-One VoIP Provider!
What do you like best about the product?
I really like the all in one package deal with RingCentral when it comes to their system! Their system has the phone system, the fax system, as well as other add-ons.
What do you dislike about the product?
There are a few smaller things (such as being able to text your toll-free number) that I'd like to be able to do, right now you can only text the local number for example.
What problems is the product solving and how is that benefiting you?
We operate across Canada and RingCentral allows us to do so with ease, and by saving money!
Recommendations to others considering the product:
RingCentral has everything you need, and then some!
Connection is choppy, but an easy way to set up group meetings!
What do you like best about the product?
RingCentral Office has a directory that allows you contact employees within seconds. Meetings are easy to set up and are linked directly to your employer's calendar (in my case, Outlook).
What do you dislike about the product?
The connection on RingCentral calls can be very choppy because it uses Wi-Fi.
What problems is the product solving and how is that benefiting you?
Picking up the phone results in less miscommunication that you would experience through email or a chat system.
Recommendations to others considering the product:
Make sure your Wi-Fi connection is strong prior to phone calls.
Have only used a few times, but seems to work fine.
What do you like best about the product?
Fine call quality once I was able to download the software and dial in
What do you dislike about the product?
I really didn't like that you actually had to download some software prior to dialing into a call. I am accustomed to using Webex, so when I had a call at 10, I dialed in at 10, to find out I needed to download and wait for that to complete, thus causing me and a few other colleagues to be a few minutes late for our meeting. It also doesn't give you a list of all the participants on the call, so you don't know who exactly is speaking, if it's a larger crowd of people you don't yet recognize the voices of.
What problems is the product solving and how is that benefiting you?
We only used the service for when we are having calls with an external agency. It's an alright platform to host calls on.
Recommendations to others considering the product:
I personally would go for another software that will show a participant list of who all has dialed into the call. I also didn't like that I had to download something prior to the call.
Very easy to use
What do you like best about the product?
The functionality I like best about RingCentral is the mobile application I can easily use on my iPhone for calls and text messages.
What do you dislike about the product?
The thing I dislike about RingCentral is that it doesn't work that great on my Windows desktop. It is really slow and the calls I receive seem to be really delayed.
What problems is the product solving and how is that benefiting you?
One of the biggest benefits has been the ability to work from anywhere and always have access to set up and join meetings on any device. Since it's a cloud application there isn't a requirement to only use one device, it can be accessed from tablets, mobile phones, and desktops easily.
Ring Central
What do you like best about the product?
Everything is in one place Voice, conf calls Salesforce intergation
What do you dislike about the product?
a bit pricey, this has an added cost of busimess
What problems is the product solving and how is that benefiting you?
Getting the info that I need
User friendly communications system
What do you like best about the product?
User friendly communications system which allows for simple call forwarding and easy to use app.
What do you dislike about the product?
Must have strong internet connection to ensure quality calls.
What problems is the product solving and how is that benefiting you?
When a sales territory is vacated or someone is in vacation/leave we can easily forward calls without issue.
Two years and still loving Ring Central
What do you like best about the product?
easy to control the phone system internally. Customer service is excellent when needed
What do you dislike about the product?
when internet goes down there is no back up for phone, but oh well. Updated require each phone to be reset.
What problems is the product solving and how is that benefiting you?
Costs savings was significant and easy to use in multiple locations.
Recommendations to others considering the product:
Get a quote and test the system. easy to use
Basic
What do you like best about the product?
Ease of use & training materials included.
What do you dislike about the product?
Basic functionlaity- detailed information unavailable.
What problems is the product solving and how is that benefiting you?
Training & performance enhancing.
Low cost VOIP system
What do you like best about the product?
Ring central allows me to have an office phone system anywhere I go. It runs on my computer, phone and i also have a phone set on my desk. It also has fax and an automated system for answering and routing calls. All this for around $50 per month. It's quite inexpensive for a business line. No matter where I go I can have my office line with me. It's more professional than using just a regular cell phone.
What do you dislike about the product?
Because the phone is VOIP it requires internet to work. Sometimes it slows down the network and connections are spotty. This occurs if I want to run a conference call and also do a screen share at the same time.
What problems is the product solving and how is that benefiting you?
Business phone system
Recommendations to others considering the product:
Consider that if you run multiple applications and try to call with ring central you need a fast internet connection. FIOS is best.
Abysmal Continuity For Multiple Line Office
What do you like best about the product?
The App for Ringcentral's mobile platform is the best I've seen in the industry. Their pricing is good for what you're getting. These are to two factors I would consider to be their strength.
What do you dislike about the product?
Ringcentral seems to 'go down' nearly monthly. If you have a multi-line large office, Ringcentral is hampered with changes and their back-end integration has so many ways to interface it begins to feel like a maze through changes and updates to their software and dashboard. Their contracts are also un-ideal. Each time you add a new ringcentral line it extends your entire contract by the original duration. If you have a two year contract and add ringcentral, it locks in all lines for that duration of time. Creating flexibility ends up feeling like a prison.
What problems is the product solving and how is that benefiting you?
Out-of-office communication is stellar. Mocking your cell phone as the primary office line is ideal for reaching clients. If you are an individual working as an independent contractor, or have a single line business Ringcentral is ideal.
Recommendations to others considering the product:
Vonage Is a better fit for Brick & Mortars on a budget that don't require multiple mobile log-ins.
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