What do you like best about the product?

Intergration of desktop, desk phone and mobile apps

What do you dislike about the product?

Some of the pricing structures are confusing

What problems is the product solving and how is that benefiting you?

Unifying calling structure across platforms to increase trackability and accountability

What do you like best about the product?

Easy to use, helps us manager our business 24 hours a day, 7 days a week.

What do you dislike about the product?

Service requests can be slow, I have been trying to port a number for 5 weeks now.

What problems is the product solving and how is that benefiting you?

Allows our on site and remote staff to all work seemlessly.

What do you like best about the product?

I really appreciate all the features that RingEx provides. I especially enjoy using Air, although I think its booking features could use some improvement.

What do you dislike about the product?

While RingCentral offers robust features and functionality, my experience as a solo business owner has revealed several areas for improvement in both onboarding support and platform flexibility.

Onboarding and Account Management

As an online business setup, I was not assigned an account manager and received no proactive outreach during the critical implementation phase. When I initiated contact for assistance, the support representatives provided inconsistent information and failed to follow through on commitments. This left me navigating the platform setup independently with numerous unresolved questions. A dedicated onboarding specialist who actively engages new customers would significantly improve the initial experience rather than relying solely on self service resources like Ring University.

Feature Limitations for Solo Entrepreneurs

The platform's architecture appears optimized for team environments, which creates inefficiencies for single user businesses. Many features remain unutilized in my current configuration, representing unnecessary overhead for a solo operation.

Most critically, RingCentral's handling of multiple phone numbers presents a significant operational challenge. My previous platform allowed a single user account to manage two distinct numbers (toll free and local) for separate business entities, with full SMS/MMS capabilities and clear customer identification for each line. This functionality enabled appropriate auto responses and maintained clear business separation without requiring additional user licenses.

RingCentral's current structure requires separate user accounts for this same functionality, effectively doubling my operational costs a substantial burden for small business budgets.

Feature Parity Request

As a RingEX Ultra user, I would greatly benefit from access to the omnichannel capabilities currently exclusive to the CX platform. The ability to engage customers seamlessly across multiple communication channels would enhance customer experience and streamline operations, even for smaller businesses. This feature integration would provide significant value without requiring a full platform migration.

Recommendations for Improvement

*Implement true multi-site/multi-number functionality within single user accounts
*Develop a structured onboarding program with dedicated specialists for new customers
*Update and maintain help documentation to align with current platform features and eliminate broken links
*Consider creating a tier specifically designed for solo entrepreneurs with appropriate feature sets and pricing

While RingCentral's core technology is solid, addressing these gaps would make it a more viable solution for the growing segment of solo business owners and micro-enterprises.

What problems is the product solving and how is that benefiting you?

The AI Receptionist makes it possible to receive calls directly through the app. This feature has streamlined my communication and made it much more convenient to handle incoming calls.

What do you like best about the product?

I have been using RingEX for seven years primarily for voice, SMS, and faxing, and I find it incredibly reliable for these functions. The video conferencing feature and AI assistant are functionalities that I also utilize and appreciate. Setup was not difficult, and although porting numbers took some time, the dedicated support and implementation team from RingCentral made the process much easier. RingEX has significantly solved the issue of unanswered calls by using queue groups that allow us to spread resources across departments effectively, improving coverage for incoming crisis calls. The call queue groups, auto receptionist routing, and AI assistant are standout features that I find most useful. The ease of use is a major reason I would purchase it again, and I find it integrates well with other tools, like Microsoft Teams. Overall, I would highly recommend RingEX for its reliability and comprehensive support.

What do you dislike about the product?

I dislike the limited availability of RingEX's beta program. I believe that given the size of our organization, we should have the opportunity to participate in the beta program. There's a need for the expansion of this program to include more users like us.

What problems is the product solving and how is that benefiting you?

I use RingEX to manage call queues, improving coverage for crisis calls and resolving unanswered call issues. The AI assistant and auto receptionist routing enhance our efficiency, spreading resources effectively across departments.

What do you like best about the product?

best connection/reliability, support is helpful

What do you dislike about the product?

the amount of rules/roles and lack of current instructions for admins

What problems is the product solving and how is that benefiting you?

handling call volume and creating different queues and extensions

What do you like best about the product?

The all in one platform and AI assistant. Easy implementation. Great 24/7 customer support.

What do you dislike about the product?

Nothing. Everything is great. My clients are very happy and my life is easier without having to provide constant support.

What problems is the product solving and how is that benefiting you?

Communications of different device types anytime, all the time.

What do you like best about the product?

As an administrator, I find it straightforward to use. Adding new users and deleting them is a simple process, and creating groups is also easy to manage.

What do you dislike about the product?

The process of adding a new physical phone for users, or switching devices, can be confusing at times.

What problems is the product solving and how is that benefiting you?

The call management feature with groups helps reduce disruptions, which is especially important for our business since we handle a high volume of calls.

What do you like best about the product?

App is easy to use. Customer services helps.

What do you dislike about the product?

Online is hard to find what you're looking for. Reports need to be customizable

What problems is the product solving and how is that benefiting you?

Able to connect with staff easily and transfer phones easily

What do you like best about the product?

The ease of use and implementation. The texting has been a game changer for our business. Customer Support is so responsive and quick to get back to you and resolve your issue.

What do you dislike about the product?

Some of the issues we have are the language barrier with support on some occasions.

What problems is the product solving and how is that benefiting you?

Multiple ways to communicate with our customers to be able to communicate best with them and on their time.

What do you like best about the product?

Setup was easy, and training was a breeze. As we've added new employees, it is easier to add them than our old, traditional phone system. We're also able to improve our customer support through the use of a calling queue, something our previous system was going to charge more for, with less features.

What do you dislike about the product?

So far we have not found an issue, especially when compared to our old phone system.

What problems is the product solving and how is that benefiting you?

We were unable to answer a lot of the calls to our customer support through our older, traditional phone system. RingCentral has made this easy to use, and change as needed.