RingCentral
RingCentralReviews from AWS customer
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Not what we expected
What do you like best about the product?
It integrates into Salesforce and offers multiple call platforms.
What do you dislike about the product?
Lack of cohesive customer support, lack of communication. It is not easy to implement and ensure it is integrated.
What problems is the product solving and how is that benefiting you?
Currently, it is allowing my company to make calls and that is it. There are multiple issues that are not resolved.
Weve been happy with RingEx
What do you like best about the product?
Really like some of the features especially being able to fax from extension.
What do you dislike about the product?
One thing I would like to see is speed dials for all of our "field" employees
What problems is the product solving and how is that benefiting you?
We have been able to set up call routing that allows us to have all of our Customer Service people engaged with our customers
Good service overall but, admin portal is a little difficult to use
What do you like best about the product?
Great receptionist, and now we implemented a phone tree. We use this every day, and our customers enjoy being able to get directly to the person they are calling.
What do you dislike about the product?
Admin portal is a little difficult to use.
What problems is the product solving and how is that benefiting you?
The new phone tree we put in place is helping our customers get to the right person the first time they call.
A Personal Customer Relationship Using Ring Central
What do you like best about the product?
I don't have my phone ringing all day. The option of multiple users is great for my business.
What do you dislike about the product?
I would like to see an AI chat bot for help on support. I am not dissapointed at all though.
What problems is the product solving and how is that benefiting you?
By allowing customers to reach our administration instead of ringing my phone all day.
RingCentral is a fantastic solution for companies that want full control over their Phone System
What do you like best about the product?
I like that there are more features being rolled out such as the AI Note taker. These types of roll outs make the app worth it as we grow as an organization with increasing needs and changes.
What do you dislike about the product?
I dislike that customer support is a long tedious process which sometimes does not yield results despite having to call them. I would prefer to email them a ticket and have a response with an answer within 24 hours.
What problems is the product solving and how is that benefiting you?
It is allowing us to take control of our systems without having to go through a third party to implement changes immediately and gather data and analytics on our call volume which is important internally for hiring purposes as well as marketing purposes.
Ring Central is the Best
What do you like best about the product?
Its easy to use hd voice quality and smooth, it is used in customer support help, human friendly and everyone can understand this and use it as their dialer and for mainting records as well
What do you dislike about the product?
its a little bit pricey subscribtion plans are high a little
What problems is the product solving and how is that benefiting you?
Connecting me easily to every state in USA
I really like th estreamlined process.
What do you like best about the product?
The pricing and features have been a great selling point.
What do you dislike about the product?
The multiple people the order has to go through in order to get quote sent.
What problems is the product solving and how is that benefiting you?
On Prem phone system replacement, feature rich Voip. Sales are increasing,
Makes calling easier!
What do you like best about the product?
Good system for VOIP phones to make the calling experience better and more enjoyable to use.
What do you dislike about the product?
Can be a learning curve when starting out to use.
What problems is the product solving and how is that benefiting you?
Solving the problem of getting phones calls to where they are needed to go.
Excellent soft phone provider
What do you like best about the product?
We have been using RingCentral daily for about a year. The call quality is superb, and the platform is very easy to navigate and implement. Both the sales and technical support teams are friendly and patient. Additionally, the pricing is reasonable and offers great value.
What do you dislike about the product?
Ring centrla do not offer sms services in Australia however it was not essential for our business
What problems is the product solving and how is that benefiting you?
We are an outsourcing company which providing services from a different contry. RingCentral enables seamless communication from any device, anywhere, with cloud-based tools that support remote and hybrid work models
It works
What do you like best about the product?
The system allows tranfer between different devised, quick chats with coworkers are easy, meeting scheduling and video meetings work well.
What do you dislike about the product?
I haven't found any downsides to the product.
What problems is the product solving and how is that benefiting you?
It makes communication easy making my job easier.
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