RingCentral
RingCentralReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,300 reviews
from
and
External reviews are not included in the AWS star rating for the product.
The future of digital communication is here with RingCentral
What do you like best about the product?
RingCentral is a digital communication platform in the cloud, for a long time we wanted to leave behind the analog communication devices that represented enormous maintenance, installation and deployment costs, digital communication came to revolutionize the way we communicate and RingCentral has We have been our great ally, we have saved a lot of money, and we also managed to connect those workplaces that were difficult to connect due to costs. Now, through IP communication, we can communicate faster and better.
What do you dislike about the product?
We would like RingCentral to have an instant messaging system so that colleagues can interact faster with each other, in case telephone communication was not the first option at that time, it would be a good way to be connected, it would also be ideal if the Phonebook will sync with our messaging system to more easily find the phones of our active contacts.
What problems is the product solving and how is that benefiting you?
The costs of network deployment and maintenance represent a great amount of money for our company, so it was necessary to migrate to a digital communication system that was cheaper but also more efficient, we have achieved this with the help of RingCentral which has been widely accepted by our collaborators who have easily adapted to this new way of communicating.
AVOID: Decent Tool for Training New Reps but there are WAY BETTER OPTIONS
What do you like best about the product?
The ability to monitor your calls is an invaluable learning tool. Anyone in sales not recording their pitches and/or demos is at a huge disadvantage. This is an easy add on to help increase prospecting, and get your reps up to speed.
What do you dislike about the product?
THE WORST CUSTOMER SERVICE. I used these guys 2 companies ago and remember that they have multiple apps and none of them have worked from the beginning. They say that they have their engineers working on them and it’s always the same story of making it a priority to fix the issue. Well, months later and their “priority” is still in limbo. You would think that they would offer us some kind of compensation but they don’t even care. Bottom line, they look and sound great up front but once you are locked in, they really don’t care about the customer! Since it is a public company, I guess they only care about the shareholders and not their actual customers!
What problems is the product solving and how is that benefiting you?
None at the moment. Ring DNA and/or Zoom are much better alternatives
Recommendations to others considering the product:
Support your products and customers. Yall is brutal.
Switched from Zoom to RingCentral
What do you like best about the product?
RingCentral has an instant messaging and ability to call from the app to phone numbers.
What do you dislike about the product?
RingCentral uses Zoom technology , so for those that trying to get away from Zoom might not be best option.
What problems is the product solving and how is that benefiting you?
We got rid of Cisco physical phones and Zoom and replace it with RingCentral App.
Works well most of the time
What do you like best about the product?
I like that I can schedule a meeting with 1 click from a calendar invite. It is also quite reliable and once you get the hang of it, really simple to use.
What do you dislike about the product?
Attendees often have trouble joining the meeting. The directions are also not super clear. I know you can modify it howeve you'd like, but I dont want to have to do that each time. I believe it could be simplified. I also never need international numbers, so it would be great to completely remove that whole piece.
What problems is the product solving and how is that benefiting you?
It is how I connect with clients on a daily basis, as well as many internal meetings.
Recommendations to others considering the product:
It works well, is reliable, and rarely has service interruptions.
Ring is a great option for collaboration
What do you like best about the product?
What I like best about Ring Central is around the Mobile app compared to the desktop application. A lot of the features in regards to scheduling and joining/starting meetings is at least equal to it's competitors.
What do you dislike about the product?
I think the actual invite that comes through email is a bit less user friendly than WebEx or Microsoft Teams. It's not confusing, but just not as clear on how to dial in / access audio.
What problems is the product solving and how is that benefiting you?
I'm solving the problem of making sure that I use the same collaboration platform of certain clients and our partners at Ring Central.
Recommendations to others considering the product:
As always, compare Ring Central to other collaboration platforms. I would recommend comparing the meeting invites to see which one looks most appealing to you and your team.
Best Video Conferencing Ever
What do you like best about the product?
The virtual backgrounds. I can't tell you how fun and helpful these are if you have a less-than-ideal working from home environment. You can literally take a photo of your clean living room or office and use that as your virtual background in order to hide the mess a child made, or things you haven't been able to clean up. Alternatively, you can use it just for fun during virtual social events! Also the breakout rooms are fantastic.
What do you dislike about the product?
Honestly, I can't think of many downsides. Occasionally you might get kicked off due to poor internet connection and the virtual backgrounds don't always work as well as might want. And we've all heard stories of others Zoom-bombing meetings. But overall, it's fantastic.
What problems is the product solving and how is that benefiting you?
Problems being solved are simply the working from home factor. You can schedule meetings or just send someone a link for a one-off meeting in real time. RingCentral helps maintain that level of interaction and social atmosphere during COVID quarantine times and allows everyone to be able to 'visit' with their co-workers in both social and business aspects. Benefits can really be summed up quite easily in that RingCentral is allowing business to maintain their in-office work structures while providing the remote-flexibility so many employees desire
Works anywhere and super simple
What do you like best about the product?
Ease of installation of applications on mobile devices for our employees working remotely, also how the integration is very good at connecting to our office phones via the console.
What do you dislike about the product?
Sometimes the service dips for no reason, either it's our firewall or it's the RingCentral service itself. We are yet to pinpoint. The new app is also rather clunky compared to the old phone app.
What problems is the product solving and how is that benefiting you?
Cheap and reliable replacement for our traditional phone system, with room for expansion on the fly and to enable users to work from home.
Recommendations to others considering the product:
If you want easy to setup and reliable service then RingCentral are way ahead of the competition for small-medium business. Their support staff are quick to jump on any issues you face.
Ring Central Review
What do you like best about the product?
The user interface is easy to interact with. It makes it easier for me to prospect and remember who I spoke with and the content of the conversation.
What do you dislike about the product?
There is nothing I dislike. This product works well for me. One small improvement would be making it easier to switch between the numbers your calling from and able to make this change from the app vs desktop.
What problems is the product solving and how is that benefiting you?
I'm able to easily prospect and it helps me call from my computer/headset. This keeps me from having to use my personal cell phone.
Recommendations to others considering the product:
I think this is a great solution. It does exactly what it's intended to do and rarely if ever has technical issues.
Ringless VM and Auto Call Recording
What do you like best about the product?
It allows you to take down information when you are on the move. I have clients and prospects calling me with needed information between appointments and I am able to ask them the information that I need and then listen to the call and jot those notes down later on.
What do you dislike about the product?
I do not like that their is no user friendly mobile app to access the information when not in front of the computer you have to use your phones browser.
What problems is the product solving and how is that benefiting you?
Verify what was said and accurately have valid conversations. Able to take down notes and prevents miscommunication.
Recommendations to others considering the product:
Make sure that whatever business you are in you are doing everything compliantly.
RingCentral Meetings 10-10
What do you like best about the product?
RCM is really easy to use. It has great quality, and it's a great price.
What do you dislike about the product?
It really hasn't given me problems- I highly recommend it.
What problems is the product solving and how is that benefiting you?
It integrates with the RingCentral app so I can meet, message, and do calling (also faxing) from one spot. It prevents me from having to have separate apps.
showing 891 - 900