RingCentral
RingCentralReviews from AWS customer
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Features list was good but service was awfull.
What do you like best about the product?
Ring Central has an impressive list of features.
What do you dislike about the product?
Service was horrible. We dropped calls al the time. Connections were horrible even though our internet speeds were with in their recommended specs. Customer support was difficult to reach and generally unhelpful.
What problems is the product solving and how is that benefiting you?
We used it as our primary business phone system but have since switched to a different provider.
Everything a small office needs to make a big office impression
What do you like best about the product?
This is the whole package. You have telephone service with hold music, faxing service, conference line, texting and Live Meeting/Webinar all branded with your company logo. Now they have added an app that is for your team so you can stay connected via chat/calendar/documents and more. I advised another client I work with and she started using it as a call center so it really has versatile options and uses.
What do you dislike about the product?
I set this up for my first client several years ago so there was a minimal learning curve but it is not that difficult.
What problems is the product solving and how is that benefiting you?
All communications. I am utilizing the Meetings for weekly conferences, the phone service to ring to my PC, the VOIP phone and my cell for when I am out of the office. I use the texting feature for both team members and clients (and I send mass texts to all the new recruits to remind them of trainings). Considering I work in PA and I have this set up for one client in Indiana and another client in North Carolina.
Recommendations to others considering the product:
It really is an all in one solution and it has improved over the years, so much so that I have recommended to colleagues and one just started using for a Call Center.
Great add-on to RingCentral
What do you like best about the product?
The interface is simple to use and allows our employees to host meetings internally with each other and externally with clients. This has helped our business during COVID-19. RingCentral Meetings has allowed our sales team the option of meeting with their clients online without having to worry about the customer being loss by not wanting to come into the store.
What do you dislike about the product?
It is not cloud based which is a small bummer. I would like it more if we could boot the client from the cloud without having to worry about everyone having it installed.
What problems is the product solving and how is that benefiting you?
A huge problem we are solving is how to meet with clients remotely. With RingCentral Meetings we are able to do this with ease and efficiently.
Recommendations to others considering the product:
I would only consider RingCentral Meetings if you are already a customer with RingCentral. It would not make sense to use this product with RIngCentral Office.
Uses Zoom Platform, but is buggy
What do you like best about the product?
That when the product works, it is easy to use
What do you dislike about the product?
When issues arise, Ring Central support is absolutely useless. It feels like the company does not have any intent on resolving issues.
What problems is the product solving and how is that benefiting you?
Communication
Excellent service for setting up meetings with high quality and professionalism.
What do you like best about the product?
I love this service to work because it offers a wonderful experience to people who operate it, the tool is distinguished by being very easy to use and configure, allowing people to establish their meetings with excellent efficiency, its quality of both audio and video is very good which allows people to be very well represented with this service, your connection is quite stable compared to other services, I consider this tool of high professionalism and its availability for computers, Android, iPad, iPhone and Mac makes it an advantage for users to use it from any device comfortably. The software offers multiple functions that are important to run meetings with high fluidity such as chat, whiteboard, recording and screen sharing, in general it is a very correct tool in terms of operation and performance.
What do you dislike about the product?
Acquiring this software with all its features can become a bit too expensive, but personally I think it's worth it because you get a pretty big comfort which generates an excellent experience. Sometimes I've encountered the problem that logging in is a slow process and makes me a little uncomfortable, but in general this can be described as a small glitch, which your developers can work on to implement improvements.
What problems is the product solving and how is that benefiting you?
Since the arrival of RingCentral Meetings in our organization, we have been able to hold meetings with much more peace of mind than in previous years, since its connection is very stable and allows us to work with much comfort, the service is used very often because it is our main pillar for communication with both our internal team and our potential customers. In general, I think that the platform has helped us to evolve very strongly in the area of communications and our entire team is quite satisfied.
Recommendations to others considering the product:
In my personal opinion RingCentral Meetings is a fantastic tool to use in any organization that has the need to improve their communication system, the tool is high connection capacity and offers multiple functions that are excellent for meetings to be held with high professionalism, its level of stability in each meeting is something you don't see very often in any video conferencing software, in general I highly recommend this service because it is very powerful and the people who acquire it are going to have an excellent experience.
Nice when you know how to use it.
What do you like best about the product?
We mostly use RingCentral to communicate with our customers. When one person cannot answer the question or needs some help, it is extremely nice to hop onto the call, listen to the customer directly, and be able to "whisper" and talk to them while they're talking to the customer. This helps the problem or request get solved faster.
Linking RC to our CRM allows us to take specific notes about the call and be able to look back at it in the future. This prevents duplicate calling from different employees and gives us a refresher about the last conversation.
Linking RC to our CRM allows us to take specific notes about the call and be able to look back at it in the future. This prevents duplicate calling from different employees and gives us a refresher about the last conversation.
What do you dislike about the product?
Many times there are issues with only being able to text or calls not being able to be answered. I can tell there are more features to RingCentral office than just the phone, but it's time-consuming to figure out what they all are and how to activate the feature.
What problems is the product solving and how is that benefiting you?
Benefits: HUD system
Solving problems with customers and coworkers while working remotely has been extremely nice.
Ring Central also allows you to record the call, which we do with the customer's permission.
Video meetings - it's very nice that we're able to see all participants in the meeting, much nicer than other software where you can only see a few.
Solving problems with customers and coworkers while working remotely has been extremely nice.
Ring Central also allows you to record the call, which we do with the customer's permission.
Video meetings - it's very nice that we're able to see all participants in the meeting, much nicer than other software where you can only see a few.
Simple and Uncluttered It does what it should
What do you like best about the product?
It is very simple and intuitive. It does what it should in an easy to understand manner.
What do you dislike about the product?
It is a bit clunky to do a custom cover page
What problems is the product solving and how is that benefiting you?
Immediate notification of receipt of Fax through receiving by email and ability to keep an accurate log of what has been faxed (both sent and received).
Ring Central Meetings Review
What do you like best about the product?
The ease of joining a meeting, having screen share capabilities, and a chat box in one software. Like the option that there is a computer software but also a mobile app. Can be used internally with coworkers but can also be used externally with customers. Customers don't have any issues with Ring Central Meetings.
What do you dislike about the product?
Ring Central Meetings is powered by Zoom and there is a bit of a concern due to the recent Zoom security vulnerability issue.
What problems is the product solving and how is that benefiting you?
In regards to the recent pandemic, it's helping the company with continuing to hold daily/weekly team meetings, meetings with customers, and training sessions whether it's internal or external.
Recommendations to others considering the product:
Ring Central Meetings is very simple, easy to use, and able to be integrated with email.
Amazing online meeting tool
What do you like best about the product?
Able to chat with the team quickly with no lag or delays, support is amazing from ringcentral
What do you dislike about the product?
Not much at this time, all staff love it
What problems is the product solving and how is that benefiting you?
Creating strategies for new clients and implementation on new rules
Best VOIP for small business
What do you like best about the product?
Great user interface on web and mobile app. Excellent phone call routing and forwarding options.
What do you dislike about the product?
Does not allow playback of voice calls on mobile app for Android phones; only available through website or Apple mobile app. No SMS capabilities with vanity or toll-free numbers.
What problems is the product solving and how is that benefiting you?
Being able to have a professional phone presence while on the go... Small businesses that are not tied down to an office or are mobile-based need a phone service that can give a professional business appearance with Ring central so helps me be able to work and answer calls while on the road.
Recommendations to others considering the product:
If you're a small business that's mobile-based, then RingCentral is the best for businesses that are on the road. Loaded with features and easy access to their online website or mobile app.
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