RingCentral
RingCentralReviews from AWS customer
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Amazing way to communicate
What do you like best about the product?
What I love about the program is that your able to receive text messages from claimants as well as track down the incoming calls and outgoing.
What do you dislike about the product?
I do dislike that you can't hear your the phone number first when checking your voicemail. Another feature I don't like is that if you delete a voicemail from the ring central website it deletes it from your inbox on your actual phone.
What problems is the product solving and how is that benefiting you?
Better communication for people who can't call they are able to text.
Ring central office
What do you like best about the product?
I like that we can text as well as pick up calls and fax.
What do you dislike about the product?
Drops calls, in our system of no extensions and collective workflow, the connection seems shaky as there a re multiple devices connected to the same line.
What problems is the product solving and how is that benefiting you?
We are accepting phone calls from patients and attmepting to give them a call back when calls are missed.
Great User Experience
What do you like best about the product?
Simple way to connect with large and small groups
What do you dislike about the product?
I dont like the auto-fuctionality of adding events to your calendar. There should be a way to not automatically do this.
What problems is the product solving and how is that benefiting you?
Connecting with our team for daily, weekly, and monthly conversations
ringcentral, calling, faxes and more
What do you like best about the product?
I like how we are able to send and receieve faxes in pdf form. It makes everything paperless and so much easier to track
What do you dislike about the product?
I dislike how long it takes sometimes, And when it comes to calling it can be unreliable, often dropping calls
What problems is the product solving and how is that benefiting you?
We solve the problem of using paper fax. By saving it directly into the computer we are able to save time and clutter.
A modern day version of the traditional office phone system.
What do you like best about the product?
Connectivity between the physical office phone, the desktop software, and the smartphone app. The physical phones themselves are very nice and well made.
What do you dislike about the product?
The connectivity to your smartphone does take away a little bit from work-life balance.
What problems is the product solving and how is that benefiting you?
An upgrade to the classic physical office phones in each cubicle.
Recommendations to others considering the product:
Call them for a consultation, to compare to old normal office phones.
still trying out the advanced features
What do you like best about the product?
I love the phone service. I have a phone in three locations, so I am seamlessly available to my clients with just one phone number.
What do you dislike about the product?
i cannot honestly think of something to say here.
What problems is the product solving and how is that benefiting you?
We use it for phones, and it makes connecting with colleagues and clients extremely simple.
Rollercoaster experience
What do you like best about the product?
The implementation of RingCentral was pretty easy. They walk you through the whole process, and come into your office (obviously a little more expensive) on your launch day to ensure everybody gets set up correctly.
What do you dislike about the product?
We've had audio issues galore with both RingCentral soft phones, and Meetings. In addition, our recordings on RC Meetings have been failing on a regular basis. We usually send recordings to customers after calls, so they have it to reference. Several Customer Success reps have had to re-do the entire (hour long) calls to try and re-record the meeting.
RC Support has not been great. They constantly point you to their help docs, and continually ask for more and more information. For example, our customers were getting a malware notice when they tried to download RingCentral Meetings, which we told support. They constantly asked what antivirus, software, browser...etc our customers were using. Our customers are joining the meeting to talk with us, not give us their browser version. It ended up like 30 days later that RingCentral had not updated the security certificate on their install package. For our recording issues, they want all of our CS team to download ANOTHER app that keeps log files on it.
If you go with RingCentral, be prepared for months of back and forth with their support team.
RC Support has not been great. They constantly point you to their help docs, and continually ask for more and more information. For example, our customers were getting a malware notice when they tried to download RingCentral Meetings, which we told support. They constantly asked what antivirus, software, browser...etc our customers were using. Our customers are joining the meeting to talk with us, not give us their browser version. It ended up like 30 days later that RingCentral had not updated the security certificate on their install package. For our recording issues, they want all of our CS team to download ANOTHER app that keeps log files on it.
If you go with RingCentral, be prepared for months of back and forth with their support team.
What problems is the product solving and how is that benefiting you?
We wanted a cloud-based soft phone system that was integrated with a meeting solution. Really, the soft phone and Meetings app (Zoom) are two different apps that you have to open on your computer.
Recommendations to others considering the product:
Give customers what they pay for.
Best platform for screen-sharing
What do you like best about the product?
Easy to use interface for sharing web screen to demo. Meeting chat is a great feature as well
What do you dislike about the product?
Nothing at this time, it fits all requirements
What problems is the product solving and how is that benefiting you?
Time saving when meeting with customers reviewing our product and getting immediate feedback
Almost There, needs a bit more tweaking
What do you like best about the product?
Love that I can answer the phone from my office, my laptop, mobile phone, and smartwatch all while the person on the other end thinks I'mat the office.
What do you dislike about the product?
While listening to music, via Spotify, Pandora, You Tube, the software doesnt pause nor duck the volume while taking the call. I have to answer quickly and find the pause button to stop the audio from playing.
You cannot click a phone number in an email nor website and have it dial it, get some Windows error.
You cannot click a phone number in an email nor website and have it dial it, get some Windows error.
What problems is the product solving and how is that benefiting you?
The need to lease phone equipment. Also, allow teleworking with much ease.
Recommendations to others considering the product:
It is a good VOIP system, just not the BEST
Who doesn't love a good fax?
What do you like best about the product?
I like that I can receive a fax to my personal direct phone line. I can have benefits faxed to me from various health insurance agencies.
What do you dislike about the product?
I do not like that at times the faxes come in as voicemails.
What problems is the product solving and how is that benefiting you?
Having a hard copy document of benefits checked rather than relying on a reference number for a phone chat with a rep.
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