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Reviews from AWS customer

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10,000 reviews
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    Tim A.

Sales hub has become an up market sales automation tool that scales.

  • September 03, 2025
  • Review provided by G2

What do you like best about the product?
Ease of use, user adoption, and speed to implement.
What do you dislike about the product?
Custom object locked at enterprise edition.
What problems is the product solving and how is that benefiting you?
Sales automation. Enabling sales team members to sell without the need for an admin overhead.


    Mental Health Care

Work with it to manage customer outreach journey

  • September 03, 2025
  • Review provided by G2

What do you like best about the product?
How all the information is organized in one place.
What do you dislike about the product?
I have not run into much I dislike about the Sales Hub
What problems is the product solving and how is that benefiting you?
It allows us to organize outreach across multiple channels


    Cole P.

Solid Sales Pipeline

  • September 03, 2025
  • Review provided by G2

What do you like best about the product?
It’s simple, straightforward with almost everything built natively. It’s also a win to have this in a system where our marketing and service teams operate. It simplifies our data.
What do you dislike about the product?
I’d like to be able remove different pipelines by each relavent team.
What problems is the product solving and how is that benefiting you?
Keeping everyone all on the same page across teams.


    Retail

Great Interface and Intuitive

  • September 03, 2025
  • Review provided by G2

What do you like best about the product?
Helped me the most when trying to navigate my clunky wf
What do you dislike about the product?
There was some bugs but after that it got better
What problems is the product solving and how is that benefiting you?
It helps maintain all my contacts and store high value information


    Computer Software

Hubspot is a very useful CRM for startups

  • September 03, 2025
  • Review provided by G2

What do you like best about the product?
I’m able to do create new deals and work through my process for logging them in the CRM quickly
What do you dislike about the product?
The UI feels a little outdated and I’m not sure if there is a dark mode which I’d like
What problems is the product solving and how is that benefiting you?
Helps me keep track of the dozens of open deals I have at any time


    Management Consulting

The best CRM

  • September 03, 2025
  • Review provided by G2

What do you like best about the product?
The core CRM itself because it’s interconnected with a whole ecosystem of modules
What do you dislike about the product?
Nothing ! The platform is getting even better with all the new features
What problems is the product solving and how is that benefiting you?
One stop shop platform that is a flexible foundation for all clients.


    Insurance

It’s great!

  • September 03, 2025
  • Review provided by G2

What do you like best about the product?
Sales hub is great for when I need to track team performance as far as task completion and follow up.
What do you dislike about the product?
The interface can be difficult to navigate and build sometimes.
What problems is the product solving and how is that benefiting you?
The sales workspace has been giving us a good one stop shop for keeping track of everything.


    Marketing and Advertising

Everything you need.Easy. And effective.

  • September 03, 2025
  • Review provided by G2

What do you like best about the product?
It is so easy to use. Nearly intuitive. HubSpot gets what a business needs and delivers.
What do you dislike about the product?
Sure, like anything, you need to get used to it. But once you do (and you do quickly), it's second nature.
What problems is the product solving and how is that benefiting you?
It helps us streamline outreach and speed up marketing efforts


    Financial Services

Excellent CRM!

  • September 03, 2025
  • Review provided by G2

What do you like best about the product?
I love the list functionality. It allows me to filter my contacts by any field I want which makes it a lot easier on my end to build targeted sales campaigns
What do you dislike about the product?
Nothing! I’m very satisfied with my HS use
What problems is the product solving and how is that benefiting you?
Helps me identify, target and communicate with my prospects


    Molly O.

Powerful and Customisable Sales Tool with Great Automation Features

  • September 03, 2025
  • Review provided by G2

What do you like best about the product?
HubSpot Sales Hub stands out for its highly customisable deal pipeline, which makes it easy to adapt the platform to our specific sales process. The ability to set up automated workflows for each deal stage saves time and ensures consistent follow-up and handoffs. I also really appreciate how straightforward it is to build reports and use custom objects, especially when tracking performance across different stages of the pipeline. The user interface is intuitive, and it’s easy to get new team members up to speed.
What do you dislike about the product?
While the core functionality is strong, some advanced features are locked behind higher-tier plans, which can be limiting for smaller teams. Additionally, customisation options for reports and dashboards, though good, can feel a bit constrained when trying to build more complex or niche reporting views. Lastly, syncing data across different Hubs (e.g., Marketing and Sales) can occasionally create friction if not set up carefully.
What problems is the product solving and how is that benefiting you?
ubSpot Sales Hub helps us streamline and standardise our sales process, which was previously fragmented across multiple tools. By centralising everything, from lead tracking to deal management and reporting, we now have full visibility into our pipeline and can track performance in real-time. The automation features reduce manual work, ensuring faster follow-ups and fewer deals falling through the cracks. Additionally, having all sales data in one place improves cross-team collaboration and helps us make more informed decisions, ultimately driving better conversion rates and higher revenue.