Sales Hub Professional
HubSpotReviews from AWS customer
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Time-Saving Yet Overwhelming
What do you like best about the product?
I use HubSpot Sales Hub for prospecting and managing deals, and I find it helpful for managing pipelines and contacts. It records calls with AI transcripts, which is really useful. I like the task and deal pipeline views and management options because they save me time and ensure I don't miss crucial communication opportunities, helping me close deals quicker and more effectively. The initial setup was fairly simple, not too difficult.
What do you dislike about the product?
It could be simplified in some areas, they are so many different views and options it can sometimes be overwhelming. The prospecting dashboard, for example, I find overly complex.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub to manage my pipeline and contacts, record calls with AI transcripts, and it saves me time by preventing missed communication, helping me close deals faster.
Onboarding Delays and Billing Issues Undermine Usability & Performance
What do you like best about the product?
The platform becomes very user-friendly once you have completed onboarding and the automations have been properly customized and set up. Also ease of integration with Air Call.
What do you dislike about the product?
Disappointed with this experience. We moved forward with HubSpot CRM and their recommended onboarding partner, but onboarding dragged on for weeks despite constant follow-ups. Billing continued as normal, with only a 10-day grace period, and our account was suspended before we were ever able to fully use the platform. Extremely frustrating when delays are outside the customer’s control. Hoping HubSpot addresses this gap.
What problems is the product solving and how is that benefiting you?
Our business is currently very manual and hands-on, which limits our growth.
Efficient and Intuitive CRM, Easy Setup
What do you like best about the product?
I use HubSpot Sales Hub to track and follow up with my assigned customers, and I find it great for keeping records of check-ins and maintaining up-to-date information. It solves the problem of having all customer information and communications in one place. What I like most is that it's very intuitive and easy to use. It's a more efficient and complete tool compared to what we used before. The initial setup was super easy and took less than 10 minutes.
What do you dislike about the product?
I don't like that you can't send bulk emails unless you use the marketing add-on.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub to track and follow up with customers, keeping all information and communications in one place, making it intuitive and easy to use.
Hubstop
What do you like best about the product?
Integration are solid. Training us great
What do you dislike about the product?
It lacked some tracking of interaction, CRM features compared to salesforce
What problems is the product solving and how is that benefiting you?
tracking client communication
Powerful Analytics and Features That Impress
What do you like best about the product?
I like the features HubSpot Sales Hub has - especially it's analytics. I also love the HubSpot YouTube channel.
What do you dislike about the product?
There is quite a learning curve at the beginning.
What problems is the product solving and how is that benefiting you?
It's help my team and I stay organized and track out results to know our next steps better.
Effortless to Use and Perfect for Team Onboarding
What do you like best about the product?
easy to use, easy to train new teammates, and does the job you need it to.
What do you dislike about the product?
nothing to note that I dislike. Hasn't ever been a problem
What problems is the product solving and how is that benefiting you?
Helping us keep track of our pipeline, where deals are at in the funnel, and creating tasks to follow up.
Effortless User Experience, Perfect for Outreach
What do you like best about the product?
I like the ease of use that HubSpot Sales Hub offers, with its simple user interface making it easy to navigate. I find the Mac and iPhone OS apps valuable since they are synced and easy to use. These features simplify the outreach process and provide clear next steps, which is really helpful for sourcing target companies for acquisition. Additionally, the initial setup was easy, and I find the overall experience really satisfying.
What do you dislike about the product?
I get notifications when emails are read, but I don't need them - I turned that notification feature off
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub simplifies the outreach process and provides next steps, making my sourcing of target companies for acquisition smoother.
Effortless Sales Automation That Truly Empowers Sellers
What do you like best about the product?
If I had to pinpoint what I like best about HubSpot Sales Hub, it isn't just a single flashy feature; it’s the seamless way it transforms the friction of manual sales work into a fluid, automated engine. It’s the first CRM I’ve used that actually feels like it was designed for the person selling, rather than just the person pulling the reports.
What do you dislike about the product?
While the platform is incredibly powerful, my biggest frustration is undoubtedly its steep pricing structure. While the "free" and "starter" tiers are great for getting your feet wet, the jump to "Professional" or "Enterprise" levels is a massive financial leap. The costs scale exponentially as you add more users, which can feel like a "growth tax" for a scaling business.
What problems is the product solving and how is that benefiting you?
I can see exactly when a prospect opens my email or visits our pricing page. This changes everything: I’m no longer "selling" into a void; I’m responding to a need at the exact moment it appears. My conversations are more relevant, and my conversion rate has spiked.
Great for Lead Management, But List Options Could Improve
What do you like best about the product?
Marketing Platform, Sales pipeline maintains, form submission and Lead management
What do you dislike about the product?
While creation List static and dynamic List we have limited options
What problems is the product solving and how is that benefiting you?
More Submission form designs and List maintenance option
The HubSpot that once was is dying.
What do you like best about the product?
HubSpot has great tools and I've used them for years - but - they're quickly going downhill and are losing the customer alliance they've steadily built over they years.
What do you dislike about the product?
Lately, it seems like everything is going wrong with HubSpot. Transitioning accounts (upgrading) is an absolute nightmare. You have to speak with Sales People to even start an account on their Professional Tier - your first indicator that they are introducing too much friction into the sales process.
The mid-level managers aren't given any tools to satisfy customer demands/needs quickly. They're rigid, annoying, and frustrating.
Plenty more to say - but suffice to say, HubSpot as it once was - reliable, communicative, customer-focused - is on the way out. As they scale toward enterprise to take on Salesforce, they're losing who they once were.
The mid-level managers aren't given any tools to satisfy customer demands/needs quickly. They're rigid, annoying, and frustrating.
Plenty more to say - but suffice to say, HubSpot as it once was - reliable, communicative, customer-focused - is on the way out. As they scale toward enterprise to take on Salesforce, they're losing who they once were.
What problems is the product solving and how is that benefiting you?
None at this point in time. It's become too expensive as they've stripped the free features away for paid tiers and the lack of support and consultative selling from their team leaves me want to move away from them as quickly as possible.
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