Sales Hub Professional
HubSpotReviews from AWS customer
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Has some perks, other stuff works better on Salesforce
What do you like best about the product?
Design, deals tiling format, gmail integration, activity tracking, the help chatbot
What do you dislike about the product?
Reports are more complicated than they need to be, not as intuitive, and this makes really helpful parts of a CRM less helpful. I use reports so much less, and I feel worse off because of it.
What problems is the product solving and how is that benefiting you?
Solving the lack of consistency in our data. the benefits of a crm and knowing what we have going on
Recommendations to others considering the product:
use the chat bot for advice, the advance training is expensive, and they are a bit tight with there client services time over live calls
Convenient and Simple
What do you like best about the product?
HubSpot CRM has allowed our team to be more organized than ever, in an incredibly seamless fashion. What once used to take us five minutes to find, digging through old docs and random folders, are now a click away, so it has saved us tons of time and stress on a daily basis.
What do you dislike about the product?
Analytics are the only downside. At times I've tried to create Email Marketing analytics reviews, and what HubSpot provides only scrapes the surface. To really find the best information I had to dig through Deals and email conversations manually which was rough.
What problems is the product solving and how is that benefiting you?
Organizational problems, both personally and for the organization. For me, Tasks are a life saver, and for our team, Deals are what have given us the biggest one-stop solution to being unorganized. These, along with using Sequences for email outreach have just made all of us breath easier
Recommendations to others considering the product:
Take a look at your sales team and see what your major needs are. If there seem to be consistent communication gaps, or lack of organization, I would highly consider HubSpot. It is an incredible central place to monitor every step of the sales process
Keeps me aware of what I need to know.
What do you like best about the product?
Being able to set my self tasks throughout the week, with notifications to spur me to action.
Allows me to get up to speed on prospects I may not have contacted in a while quickly.
Good to coordinate out reach among different members of the sales team.
Allows me to get up to speed on prospects I may not have contacted in a while quickly.
Good to coordinate out reach among different members of the sales team.
What do you dislike about the product?
The wayfinding of some information can be convoluted, trying to find whether contacts have been assigned to previous companies can be difficult.
The integration with Gmail often doesn't work and you have to turn of the system to get it back on.
Some times the formatting isn't, clear I've added contracts and was only able to input value in dollars.
I don't like that the advanced training courses are charged at a premium rather than included as part of the package.
The integration with Gmail often doesn't work and you have to turn of the system to get it back on.
Some times the formatting isn't, clear I've added contracts and was only able to input value in dollars.
I don't like that the advanced training courses are charged at a premium rather than included as part of the package.
What problems is the product solving and how is that benefiting you?
It has certainly improved my work flow and makes sure I don't miss contacting prospects.
Increased clarity across prospects and teams.
Increased clarity across prospects and teams.
Recommendations to others considering the product:
Complete as many of the training courses as possible to ensure you get full value out of the service.
Experiment with the different features and try and find what you find most useful in your day to day.
Observe how other team members use it, as they may have discovered new features.
Experiment with the different features and try and find what you find most useful in your day to day.
Observe how other team members use it, as they may have discovered new features.
Amazing insight into our customer journey
What do you like best about the product?
The notifications showing you when your contact has opened an email sent, super valuable insight into their behavior. This means we can follow up with them at very convenient times. We can now call customers back within a hour of them opening the email to check up on them. The live chat and articles that can be pulled and uploaded to them within the chat means support agents don't need to leave the screen, leading to quicker resolutions, fewer complaints and overall increased customer satisfaction.
What do you dislike about the product?
The plugin to Magento 2 took some time to work. Also the chatbot could do with some massive improvements in terms of its understanding - or allowing us to choose answers for certain questions or keywords asked.
What problems is the product solving and how is that benefiting you?
We are better able to trrack our pipeline, reach out to more customers with it, follow up and use the live chat on our site during business hours.
Recommendations to others considering the product:
Evaluate your current software usage, and see if it can be more streamlined through Hubspot. This is what helped us the most and helped justify the cost and impact had when switching across .The guides, modules, exams and videos help to make the software easy to learn and implement. We also had a call each week to check in on our progress, help needed and advice on how else we could use the system in the business.
Great insight into our customer journey.
What do you like best about the product?
I like the marketing tools HubSpot provides, so we can see a better insight into our customer Journey. I also like the contextual marketing, with the live chat function that pops up depending on where the potential customer is in their journey. very clever. I am a big fan of the planning & strategy too, with best practices aligned - we can plan everything on HubSpot.
What do you dislike about the product?
Only thing i disliked was the lengthy process of setting HubSpot up with our Magento 2 site - this proved difficult both ends, HubSpot and our Dev team. Other than that, it is fantastic, with no issues whatsoever.
What problems is the product solving and how is that benefiting you?
The benefits are fantastic. With regular automated tasks, the sales & service team can work to a deadline and follow up on query's and with great analytical reporting, we can track every customers behavior. I also like the automated reports and the ability to plan SEO content and PPC strategy inside the software. Meaning I can now use less paper, and delegate tasks to the wider marketing team inside the software itself rather than using a kanban style productivity tool like Asana.
Recommendations to others considering the product:
It's worth every penny if used to its full potential. Using clever AI to link every team and make sure nothing is missed.
Delighted to now have Market and sales in one location
What do you like best about the product?
The best thing about Hubspot is that you have a CRM and Marketing platform in one place giving the salespeople a view to see what prospects are doing on your website and with any email campaigns.
What do you dislike about the product?
If you don't have a domain against a company things become a little more difficult to manage but you can get around this.
If you look to move for Hubspot you can't export your notes
If you look to move for Hubspot you can't export your notes
What problems is the product solving and how is that benefiting you?
Not so much as a problem more as a benefit having sales and marketing in one place.
Recommendations to others considering the product:
You are missing a trick if you don't have your sales team and marketing working out the same platform.
Very sophisticated tool to solve business problems
What do you like best about the product?
The best thing I like is that the learning curve is very short for anyone to start using it. It's fun and usefulness combined.
What do you dislike about the product?
Some very small tit bits still need correction. Like customer support sending KB link and it doesn't open in a new window. Very minor but useful.
What problems is the product solving and how is that benefiting you?
Solving critical business problems at all levels. Benefit is that all the business processes can be combined at one place.
Recommendations to others considering the product:
It is the best CRM in its category with free trail. Use it
Increase in productivity
What do you like best about the product?
how easy it is to use and all the help and support i get from the HubSpot Support team.
Keeping track of all your customer by defining personas to only make it easy for you to target those personas the you have identify.
Email templates functionality is really easy to use and the recommendations it makes, really helps you to create a very good email.
Keeping track of all your customer by defining personas to only make it easy for you to target those personas the you have identify.
Email templates functionality is really easy to use and the recommendations it makes, really helps you to create a very good email.
What do you dislike about the product?
With so many functionalities available is really easy to forget how to use some of them if you do not used them often.
What problems is the product solving and how is that benefiting you?
I am the type of person the loses focus and attention easily, specially if i have to do things the might seen redounded it can be very boring and my productivity level just goes down. I find it that with HubSpot i am able to get small tasks done, while increasing my productivity level.
Recommendations to others considering the product:
Best CRM out in the market all the right tools available with just one click and the On boarding service support is out of this world.
Such a powerful system that has lead to amazing results!
What do you like best about the product?
There are heaps of things about HubSpot that I really like but my top 3 are - email sequences, the easy to use interface (which was in BETA) and the free courses to help you develop your skills.
What do you dislike about the product?
The only thing I would change is when the sequences are created that the task part could be added to a queue. For example, I would like to add my call into a specific queue I have already set up.
What problems is the product solving and how is that benefiting you?
My organisation has been off the richter scale with HubSpot. I have been able to work more leads and never drop the ball because of the tasks and integrations that HubSpot offers. My favourite is tracking my emails and logging all my conversations in HubSpot.
Recommendations to others considering the product:
If you are looking for a no BS CRM system then this is the one.
Hubspot CRM review
What do you like best about the product?
Being able to streamline my work with the use of sequences, and the help and support of the Hubspot team
What do you dislike about the product?
When using the chat I wish there was a way to have better notifications that a chat has been started.
What problems is the product solving and how is that benefiting you?
I am a lot more efficient and am able to track on follow up with my leads/ customers as they progress through the sale process. I love knowing how interested they are in our emails and documents
Recommendations to others considering the product:
I would say to anyone considering Hubspot, stop considering it and get it it will be the best thing your company can do to progress
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