Sales Hub Professional
HubSpotReviews from AWS customer
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Love Love HubSpot
What do you like best about the product?
I love that my marketing and sales software is all in one place. I am a leads analyst so to not have to jump between marketing and sales programs is amazing.
What do you dislike about the product?
There hasn't been anything that i dislike so far.
What problems is the product solving and how is that benefiting you?
I have solved the problem of having to use two systems to link sales and marketing. It is better for our sales people to see the full marketing process and everything their contacts have seen.
By far the most comprehensive and useful CRM I've ever used.
What do you like best about the product?
My favourite aspect of HubSpot is how user-friendly the interface is. I have access to an incredible amount of information about contacts in a single view, which ends up making my life ten times easier and ultimately provide a better experience for contacts. In addition, being able to set reminders for certain tasks and follow ups means I can clear brain space for higher-level thinking and leave the details to HubSpot.
What do you dislike about the product?
Sometimes I wish the Deals were set up differently and that Deal attributes were most customizable. I still find myself making custom Excel spreadsheets for certain elements of tracking. I also don't like that sometimes the system seems to 'forget' that I'm an admin on the account and prevents me from taking certain actions, like Creating a New Deal, etc. Usually the CRM works fine, but sometimes there are minor tech glitches that can really throw a wrench in your day.
What problems is the product solving and how is that benefiting you?
The fact that I can log so much information in one spot and manage almost the entirety of what I do through the platform, saves me time by not having to constantly switch programs. I love the amount of data I get about a contact's behaviour and how they are interacting with our content - this makes personalized reach outs ten times easier.
Recommendations to others considering the product:
It's not cheap, but it's worth it.
Great everyday CRM!!!
What do you like best about the product?
I like a lot of features on HubSpot so to narrow it to one best thing is fairly hard. I really like how customizable everything is. It makes it super user-friendly.
What do you dislike about the product?
Some times when I'm trying to make a bunch of calls I feel like there are one too many steps before I make another call. This can result in fewer calls for the overall day I make.
What problems is the product solving and how is that benefiting you?
It's super easy to keep track of leads. Once our company switched to Hubspot I was able to stay on top of my leads a lot better.
Excellent CRM for Small to Mid-Sized Businesses
What do you like best about the product?
I love how easy the software is to implement and use. HubSpot is the first CRM that our company implemented, which was a major change for our business development and marketing team. Within a month, we had all of our data and were set up to succeed. Their support is incredible!
What do you dislike about the product?
They could do better on their reporting features. Specifically, if you're building out if/then reports and multiple filters using AND/OR functionalities, you will be struggling to find ways to display the specific data you're looking for.
What problems is the product solving and how is that benefiting you?
The reporting is really the only "problem" we have had. The benefits have already been seen in our business development activity, growing nearly 200% in monthly numbers.
Recommendations to others considering the product:
When I was vetting CRM's for our business, I was prioritizing two things: 1) ease of use and 2) Outlook integration. Our business development team needed to be able to get up and running with little to no overhead and they were primarily working out of Outlook. The integration between the two is absolutely seamless. It's two-way, meaning you can be in HubSpot and send emails from there, or you can work through Outlook and have all of your activity tracked and logged.
Valuable CRM Software
What do you like best about the product?
Hubspot CRM is user friendly, detailed, and makes our day to day process much easier and more streamlined. I like the ability to create custom tasks to make sure no potential leads get lost in the shuffle. I am able to keep track of everyone easily.
What do you dislike about the product?
My only dislike regarding Hubspot CRM is that occasionally features are down. When features are down, it does sometimes delay our process and makes it more difficult to follow up on leads, which is the main purpose for which we use Hubspot CRM.
What problems is the product solving and how is that benefiting you?
We have been able to solve communication issues as well as reminding me regarding tasks. I have realized that it is easy to follow the life cycle of a client through our organization.
Recommendations to others considering the product:
The more user you have within your company, the more beneficial Hubspot CRM can be!
Very helpful tutorials
What do you like best about the product?
The videos are extremely helpful and easy to follow. My company left me to get trained up on my own in HubSpot which I was nervous about, but the HubSpot Academy videos brought me up to speed and even gave me new insight to bring back to the team. It makes sense that the people who designed the software know how to best utilize it, but it's not something I had thought of before. Glad to have the knowledge now.
What do you dislike about the product?
The only thing I didn't like was that some of the quizzes took 24 hours to implement the results. I would like it better if it were more immediate so I could wrap up the training quicker.
What problems is the product solving and how is that benefiting you?
We're using HubSpot to sort leads, to nurture leads with sequences and workflows, and to create email lists. I've realized how easy it is to make a follow up sequence for leads so our interactions can be mostly automated and take up very little of my time.
Recommendations to others considering the product:
Definitely at least take it for a spin for a test trial. I always learn something when I watch the tutorials and am expanding on how to optimize our usage of it. Seems pretty endless!
A great CRM
What do you like best about the product?
Hubspot is extremely easy to use.The interface is intuitive and the training modules make learning new sections and features simple. The outlook/email integration leads to a simple and convenient workflow that ensures you won't lose or mismanage any new leads or contacts.
What do you dislike about the product?
Piecemeal pricing - It's frustrating to come across a new feature and then realize that you can't use it unless you upgrade your subscription.
What problems is the product solving and how is that benefiting you?
Hubspot has allowed me to organize my contacts and leads and plan my workday with much more efficiency.
Recommendations to others considering the product:
Start off with the free version and get a demo from a salesperson. Having some initial guidance is key for figuring out how to best use the CRM.
Hubspot and its certifications have elevated my marketing capabilities.
What do you like best about the product?
The CRM is easy to use, and has many features even in its basic/free version that are essential to any organization's success. That advantage is amplified ten-fold when you take advantage of their subscriptions. It easy to plan and execute a marketing campaign, track results, and manage leads that have been generated.
What do you dislike about the product?
My only critique is that I wish that the user could pick and choose what to pay for. Some features that seem paramount for elevating a small business to the next level are out of many small business' price range.
What problems is the product solving and how is that benefiting you?
Easy to use. Their online learning and certifications are great not only for getting people up to speed with how to use Hubspot, but also a valuable resource for essential marketing tips and tricks. Even the free model gives users a lot to use in their marketing efforts. The professional subscription pack is game changing as far as being able to stay on top of and influence your market.
Recommendations to others considering the product:
Evaluate whether or not it is worth the investment. If so, take the plunge, and make sure you try to think out of the box about ways that it can be useful!
Good platform for managing your contacts from marketing and sales to customers
What do you like best about the product?
The handoff between marketing and sales is really helpful because everyone can see the contact's journey in the same place.
What do you dislike about the product?
There are a few features that I feel would be better if we could customize, but as of right now, we can't.
What problems is the product solving and how is that benefiting you?
We've improved our marketing/sales team communication significantly.
Recommendations to others considering the product:
HubSpot is a great tool to try out, especially since the CRM feature is free. There are a lot of really neat things that you can do with HubSpot too that will help you set up your funnel between marketing and sales. The default and custom properties are a great feature that will help you segment and define your contacts. They also help you make sure you won't lose sight of any of your contacts.
Incredible Customer Support and Helpful Software
What do you like best about the product?
I love the available support either over the phone, via training certifications or online in the HubSpot Knowledge Base.
What do you dislike about the product?
The design aspect is challenging in that editing code or style is not as simplistic as advertised. It's challenging to get specific customization aspects on my own without paying for (costly) additional assistance. I do also find some of the analytic reports difficult to manage and export.
What problems is the product solving and how is that benefiting you?
I love having everything (website, blog, social media, analytics) in one platform
Recommendations to others considering the product:
The paid version is worth its weight in available hands-on assistance.
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