IBM MaaS360
IBM SecurityExternal reviews
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IBM MaaS360
What do you like best about the product?
Excellent tool to keep track of our devices, locked them out in case they are stolen/misplaced. Another pretty good feature is that we can distribute applications/OS patches which make our lives easier.
What do you dislike about the product?
Struggled a little bit when setting up the Enterprise App for MacOS since the user manual didn't specify that we need to open the Apps Packager instead to finish the set up, once the CA was installed.
What problems is the product solving and how is that benefiting you?
Ability to track our devices. Great to tool to get easy reports of applications installed, versions, etc.
Recommendations to others considering the product:
Take the opportunity to implement MaaS360
MaaS360 Needs Improvements
What do you like best about the product?
I like that MaaS360 provides a holistic platform for marketing automation workflows, including file storage, project management and overall organization. I use the app too on my phone, which allows me to access email and calendar as well.
What do you dislike about the product?
I use MaaS on a daily basis for marketing workflow, and generally dislike the confusing interface, slow speed and tendency to crash while in the middle of work. The system is extremely outdated and needs some major upgrades.
What problems is the product solving and how is that benefiting you?
MaaS360 allows for a necessary Marketing Automation workflow where creative files can be pushed to the various stakeholders as needed for approval, and final files are stored for reference and source control.
Recommendations to others considering the product:
I would recommend some training before attempting to learn this product, as it’s not necessarily intuitive.
Lack recovery plan and very, very lethargic support.
What do you like best about the product?
Features. The additional control of each device. Android and IOS support
What do you dislike about the product?
Terrible service. Maas360 put us out of business. We've been down nearly 2 weeks. Prior to Maas360, we used JAMF. Never an unscheduled outage.
They put out a release that put us out of business WITHOUT a mitigation strategy.
They put out a release that put us out of business WITHOUT a mitigation strategy.
What problems is the product solving and how is that benefiting you?
MDM.
Recommendations to others considering the product:
Risk of downtime
IBM MaaS360
What do you like best about the product?
I use the app on my samsung galaxy because our company switched to this product for more secure company email & filtering.
What do you dislike about the product?
It dose not let me download more than 1 day of emails. But that could be a restriction from the company I work for.
What problems is the product solving and how is that benefiting you?
We have better spam control and web email security. Especially since we are a healthcare facility.
User friendly
What do you like best about the product?
Allows you to keep track of devices and location
What do you dislike about the product?
Location accuracy is not the best. Needs more work.
What problems is the product solving and how is that benefiting you?
having device information and user information in one central location.
Good Solution with Some Flaws
What do you like best about the product?
Ability to manage Windows, Mac, IOS and Android Systems
What do you dislike about the product?
Issues gathering data on some systems. Would like to be able to refresh the client remotely.
What problems is the product solving and how is that benefiting you?
Management and security for all devices
Our rep was so easy to get a hold of... BEFORE we signed the contract
What do you like best about the product?
It may work well for large accounts, but support/sales don't seem to care about their small accounts
What do you dislike about the product?
Pretty much everything. I haven't found a feature in this software that isn't available for free via ManageEngine
My sales rep 'yes man'd me hardcore. The main thing we were trying to accomplish was to set a policy for our 11 Android users not be able to turn off GPS in the native Android OS. We were having problems with corporate phones in the field not being able to get tracked. He told me we could set this policy remotely, and also deploy our corporate apps remotely. So we signed the minimum 1 year contract for our 11 devices.
Turns out (which seems to be standard practice but I was told up and down that it didn't need to happen) you need to be in person with the phone and do a fresh wipe of the device then install the MaaS360 software. Not the END of the world...but OK, we can individually bring all of these devices in, backup their files, wipe, deploy, reload apps and files...
If that worked. The deployment app just keeps crashing, and support over the phone is happy to take an email request and get back to you with a form response...
Also the remote deployment of apps really just sends a popup notice to the phone with a link to download the app from the Play Store.
I had left numerous voicemails and emails to our MaaS360 rep.. BEGGING him to reply to me. He was supposed to go over deployment and help us get going but he disappeared the day we signed the contract. It's funny because I still get his Spam messages weekly.
I also get an introduction e-mail every 2 months from someone new, who is our new "Account Manager", because our old "Account Manager" has moved on to other things. I tell this person We still never went live and to please just make sure our contract doesn't auto renew. They never reply.
My sales rep 'yes man'd me hardcore. The main thing we were trying to accomplish was to set a policy for our 11 Android users not be able to turn off GPS in the native Android OS. We were having problems with corporate phones in the field not being able to get tracked. He told me we could set this policy remotely, and also deploy our corporate apps remotely. So we signed the minimum 1 year contract for our 11 devices.
Turns out (which seems to be standard practice but I was told up and down that it didn't need to happen) you need to be in person with the phone and do a fresh wipe of the device then install the MaaS360 software. Not the END of the world...but OK, we can individually bring all of these devices in, backup their files, wipe, deploy, reload apps and files...
If that worked. The deployment app just keeps crashing, and support over the phone is happy to take an email request and get back to you with a form response...
Also the remote deployment of apps really just sends a popup notice to the phone with a link to download the app from the Play Store.
I had left numerous voicemails and emails to our MaaS360 rep.. BEGGING him to reply to me. He was supposed to go over deployment and help us get going but he disappeared the day we signed the contract. It's funny because I still get his Spam messages weekly.
I also get an introduction e-mail every 2 months from someone new, who is our new "Account Manager", because our old "Account Manager" has moved on to other things. I tell this person We still never went live and to please just make sure our contract doesn't auto renew. They never reply.
What problems is the product solving and how is that benefiting you?
We failed to go live with MaaS360, it was our first attempt at MDM-- so it was just an expensive learning experience since there are better options
Recommendations to others considering the product:
Don't sign a contract without knowing for sure it does what you want
I think you may also be able to sign up through your cell phone service provider, hopefully without yearly contract
I think you may also be able to sign up through your cell phone service provider, hopefully without yearly contract
Great product and customer support from the MaaS360 team
What do you like best about the product?
The MaaS360 team is focused on providing and end to end product with completeness of needed features to secure our mobile devices. The team has great customer service starting with the Account team to the support teams.
What do you dislike about the product?
Integration with Microsoft Office 365 is a little challenging, but more because of the integration on the Microsoft side.
What problems is the product solving and how is that benefiting you?
Complex mobile device environments were security and compliance are critical to making use that our business users have access to the data that they need, but assuring the device is protected.
It works pretty well for MDM but file mgmt & assignment is lacking for off-line use
What do you like best about the product?
Good set of device and application controls. The kiosk mode is great for locking down usage to specific apps. Easy to lock down web sites and WIFI to permitted lists. I like being able to assign custom attributes which is valuable when creating device groups. Support was pretty strong.
What do you dislike about the product?
You cannot necessarily control the timing of the screen lock or delay before the screen locks, if values have already been set on the device manually or from the factory. I want to force these settings to every device. Mgmt for off-line file access is lacking and cumbersome to use via the portal.
Had to find third party app to manage (on/off) the WIFI service, as its all or nothing via the tools.
Had to find third party app to manage (on/off) the WIFI service, as its all or nothing via the tools.
What problems is the product solving and how is that benefiting you?
Replacing reams of paper based health history & authorization forms that travel with campers during the summer. Saved time and cost of paper by managing this via tablets.
Recommendations to others considering the product:
They have great options for file management/assignment to devices that ties into your Windows Server shares, however, these only work while the device is online, and provides no method to push the documents for use off-line.
For off-line file use, after assigning documents to devices or device groups, someone must manually/physically use that device and initiate the file download. The product was advertised to me as being able to push document to devices without user involvement and this simply is not true. Also for off-line use, the browser is limited to uploading fifteen (15) documents at one time into the portal which is a huge limit when you have several hundreds of documents to upload. Huge design flaw in my opinion.
Base plan limits the portal to 1Gb of storage.
For off-line file use, after assigning documents to devices or device groups, someone must manually/physically use that device and initiate the file download. The product was advertised to me as being able to push document to devices without user involvement and this simply is not true. Also for off-line use, the browser is limited to uploading fifteen (15) documents at one time into the portal which is a huge limit when you have several hundreds of documents to upload. Huge design flaw in my opinion.
Base plan limits the portal to 1Gb of storage.
Mass360 review
What do you like best about the product?
you can deploy wi-fi settings to all android and ios devices
What do you dislike about the product?
whitelist and blacklist cannot be use on same rule
What problems is the product solving and how is that benefiting you?
Mobility management
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