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It is useful to use.
What do you like best about the product?
There are several features you can purchase in one app.
What do you dislike about the product?
Some of their pricing can be a bit Costly.
What problems is the product solving and how is that benefiting you?
CommBox- Solving the fact that having many features in one place helps to organize and structure everything well.
Not what I expected
What do you like best about the product?
Opens up a communication channel with our customers
What do you dislike about the product?
The web user interface is unfriendly, with lots of bugs. Poor technical support. In the past year that I have been working with it, there were no product upgrades or significant enhancements. Initial implementation and onboarding was very slow. Many key and fundemental features are still missing.
What problems is the product solving and how is that benefiting you?
Communication for support center (help Desk)
Omnichannel made easy
What do you like best about the product?
Quick setup, out-of-the-box integrations.
What do you dislike about the product?
Go-to-Market strategy, complex sign up process.
What problems is the product solving and how is that benefiting you?
With an increasing number of Social networks and customers experiences requeriments coming from different channels, we achieve the integration of all this incomming requeriments at Commbox.
Super-efficient automation, smart routing, easy to provide IT support via WhatsApp
What do you like best about the product?
CommBox’s platform is super friendly. It’s so easy to use and support customers with it. We love that we can create various automation ourselves, quickly build smart chatbots for our customers and streamline our work, as well as ours.
We use CommBox for two main purposes: to provide IT support via WhatsApp and enable digital engagement for our customers.
IT support: customers can reach us via WhatsApp, and CommBox’s chatbot quickly collects details and completes the user authentication process. Once a user is authenticated, CommBox’s smart routing automatically routes the conversation to our live support team.
Digital engagement: we connect call centers to WhatsApp through CommBox, allowing them to offer their services to end consumers. One example is Tel Hahomer Hospital, which uses CommBox through us to offer patients with medical services on WhatsApp.
We use CommBox for two main purposes: to provide IT support via WhatsApp and enable digital engagement for our customers.
IT support: customers can reach us via WhatsApp, and CommBox’s chatbot quickly collects details and completes the user authentication process. Once a user is authenticated, CommBox’s smart routing automatically routes the conversation to our live support team.
Digital engagement: we connect call centers to WhatsApp through CommBox, allowing them to offer their services to end consumers. One example is Tel Hahomer Hospital, which uses CommBox through us to offer patients with medical services on WhatsApp.
What do you dislike about the product?
Complex developments needs CommBox’s team to handle, it’s not fully self-service yet.
What problems is the product solving and how is that benefiting you?
Reduce workload and speed up resolution time
Provide digital IT support on WhatsApp
Automate manual call routing and customer authentication
Enable digital engagement
Provide digital IT support on WhatsApp
Automate manual call routing and customer authentication
Enable digital engagement
Great conversations management interface | Ness Technologies
What do you like best about the product?
CommBox enables us to offer high-quality and fast IT support on digital channels. Our business customers can easily reach an IT specialist through business messaging channels like WhatsApp, and get their issues fixed fast.
Using CommBox has increased our agents’ efficiency, allowing us to improve our response times, and offer better support in a shorter amount of time.
Using CommBox has increased our agents’ efficiency, allowing us to improve our response times, and offer better support in a shorter amount of time.
What do you dislike about the product?
Specific features take some time to develop.
What problems is the product solving and how is that benefiting you?
Speed up IT support
offer digital IT support
Reduce phone calls
offer digital IT support
Reduce phone calls
Commbox’s WhatsApp Support Solution is perfect for Healthcare providers | AirDoctor
What do you like best about the product?
Using CommBox, our customers worldwide can book a doctor’s appointment on WhatsApp in minutes without calling us, and it’s so much easier and faster. The platform is friendly and simple to use, and has lots of features and tools, making it easy for us to support our customers on their channel of choice.
What do you dislike about the product?
The platform’s UI can be better. but overall we're happy.
What problems is the product solving and how is that benefiting you?
Reduce contact center overloads
Improve SLA
Increase our customer satisfaction
Improve SLA
Increase our customer satisfaction
Amazing WhatsApp Business solution
What do you like best about the product?
When it comes to customer service, CommBox is the perfect choice! Very easy set up, fast onboarding, enjoying working with them.
Since switching to WhatsApp communication on CommBox, we're seeing higher satisfaction and retention rates from customers. Plus, our agents' efficiency has increased and they’re less frustrated and happier at work.
Since switching to WhatsApp communication on CommBox, we're seeing higher satisfaction and retention rates from customers. Plus, our agents' efficiency has increased and they’re less frustrated and happier at work.
What do you dislike about the product?
The Knowledge base doesn't include videos at the moment.
What problems is the product solving and how is that benefiting you?
Reduce call overloads
Improve agent retention
Deliver personalized customer service on digital channels
Offer WhatsApp Support
Improve agent retention
Deliver personalized customer service on digital channels
Offer WhatsApp Support
Powerful analytics tools to track efficiency, satisfaction, and agent performance
What do you like best about the product?
The CommBox platform is absolutely fabulous! The platform's dashboard and analytics tools allow us to track agent performance, customer satisfaction, efficiency, SLA, and other metrics that give us a complete view of our customer journey and agent performance.
CommBox's platform is very intuitive and friendly. The agent interface offers many features, giving us increased productivity. We can monitor performance, and modify our work to maximize our customer service efficiency.
With Commbox, we can easily support customers on SMS, Facebook, and other messaging channels while having all conversations and data in one place. As leaders in the transportation industry, Egged’s passengers can easily get information and have their needs answered, without picking up the phone.
We are so happy to have CommBox as our customer communication solution.
CommBox's platform is very intuitive and friendly. The agent interface offers many features, giving us increased productivity. We can monitor performance, and modify our work to maximize our customer service efficiency.
With Commbox, we can easily support customers on SMS, Facebook, and other messaging channels while having all conversations and data in one place. As leaders in the transportation industry, Egged’s passengers can easily get information and have their needs answered, without picking up the phone.
We are so happy to have CommBox as our customer communication solution.
What do you dislike about the product?
The customer support team is not available 24/7.
What problems is the product solving and how is that benefiting you?
Offer Customer Self-Service 24/7
Eliminate overloads by handling multiple conversations a once
Book tickets digitally
Eliminate overloads by handling multiple conversations a once
Book tickets digitally
Great product and very good service
What do you like best about the product?
Control at my call center
Bot filtering
Easy to use interface
Mobile ability
Bot filtering
Easy to use interface
Mobile ability
What do you dislike about the product?
Massages cannot be sent without a template
What problems is the product solving and how is that benefiting you?
One program that hepls you control a several service platforms
Great for HR and recruiting employees via WhatsApp | Jobapp
What do you like best about the product?
CommBox enables us to handle the recruitment process through WhatsApp, while supplying end-to-end solutions. We are communicating and offering jobs to our Applicants and let them change their preferences, via WhatsApp. the whole process is automated, saving us a lot of time and resources
What do you dislike about the product?
The company is growing rapidly and is less "boutique" than before.
What problems is the product solving and how is that benefiting you?
Reduce manual work with automation
Save manpower
Save manpower
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