Sold by: Commbox
AI-powered customer engagement platform for voice, messaging, WhatsApp, and web. CommBox automates customer interactions end-to-end with secure AI agents, seamless integrations, and seamless human handoffs.
Overview
CommBox is an enterprise-grade AI Customer Engagement Platform that unifies interactions across Voice AI, WhatsApp Business Automation, messaging, and web into a single workspace. Designed for complex and regulated environments, CommBox enables organizations to layer intelligent AI Agents onto their existing infrastructure without a rip-and-replace approach. Featuring a seamless Amazon Connect Integration, the platform enables you to enhance your current Contact Center Automation strategy by blending autonomous AI with human support, ensuring a smooth transition between bots and agents.
Unlike basic chatbots, Commbox Conversational AI agents are capable of resolving customer requests from start to finish. By integrating securely with your CRM, ERP, and billing systems, these agents authenticate users and perform business actions such as scheduling, renewals, and technical support across any channel. This delivers true Omnichannel Engagement, where Voice Automation and digital channels share the same logic and knowledge base. The result is a Customer Service AI solution that significantly reduces call volume while preserving full context for human agents when escalations occur.
Trusted by leading insurers, healthcare providers, and telecom giants, CommBox is a secure Enterprise AI Platform built for scale and compliance. It acts as a comprehensive Customer Experience Platform that deploys in weeks, not months, offering immediate ROI through lowered operational costs and faster resolution times. Whether you need to automate Amazon Connect Voice AI workflows or streamline digital messaging, CommBox provides the CX Automation tools necessary to turn high-volume customer conversations into completed business outcomes.
Highlights
- An AI-powered customer engagement platform that unifies voice, messaging, WhatsApp, and web in a single AI framework built for enterprise scale and control.
- AI agents that automate customer interactions end to end, integrating with CRM, ERP, and contact center systems while enabling seamless human handoff.
- Enterprise-grade security and governance built for regulated environments, enabling safe AI adoption without replacing existing infrastructure.
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Deployed on AWS
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Dimension | Description | Cost/12 months |
|---|---|---|
Advanced User | All channel Types, AI Chatbots, Predictive AI, Video Chat, Business Logic Rules, 3rd Party Integrations, CSAT Survey, Digital Forms, Visual Navigator, Customer Service App | $1,188.00 |
Premium User | All Advanced features, Google Translate, 2FA, IP whitelisting, Dedicated CS | $1,548.00 |
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Support
Vendor support
Support Email: support@commbox.io Support Website: https://www.commbox.io/support Sales & Customer Success: sales@commbox.io
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