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170,000 customers enjoy better service with CommBox | Ashmoret Credit Union For Teachers
What do you like best about the product?
CommBox’s flexibility makes handling customer inquiries easy, smooth, and fast.
The platform lets us serve our customers via WhatsApp. We can provide information directly from the knowledge base, send offers and accelerate purchase processes.
CommBox makes customer service better than ever for our 170,000 customers – teachers, principals, and managers in the education industry. Our customer satisfaction is constantly increasing, helping us draw in more teachers to our union, and guarantee top-notch customer service.
The platform lets us serve our customers via WhatsApp. We can provide information directly from the knowledge base, send offers and accelerate purchase processes.
CommBox makes customer service better than ever for our 170,000 customers – teachers, principals, and managers in the education industry. Our customer satisfaction is constantly increasing, helping us draw in more teachers to our union, and guarantee top-notch customer service.
What do you dislike about the product?
The knowledge base isn’t detailed enough, but we get what we need from CommBox’s customer success team.
What problems is the product solving and how is that benefiting you?
Support customers via WhatsApp
Answer repetitive questions
Reduce call overloads
Answer repetitive questions
Reduce call overloads
Great for sales and support | Quik Supermarket
What do you like best about the product?
At Quik Online supermarket, we use CommBox to provide our customers with a personalized shopping experience.
By engaging with CommBox’s bot, customers can purchase products from our online supermarket and add them to their shopping cart. They can also share their shopping list via WhatsApp with their families.
Our customer service teams are can manage all inquiries from CommBox’s inbox, improving productivity and the overall customer experience. This way we were able to increase our sales and revenue.
By engaging with CommBox’s bot, customers can purchase products from our online supermarket and add them to their shopping cart. They can also share their shopping list via WhatsApp with their families.
Our customer service teams are can manage all inquiries from CommBox’s inbox, improving productivity and the overall customer experience. This way we were able to increase our sales and revenue.
What do you dislike about the product?
The platform's UX could be better, but overall it's friendly to use.
What problems is the product solving and how is that benefiting you?
Reduce cart abandonment rate
24/7 availability
Improve SLA
24/7 availability
Improve SLA
CommBox is Perfect for Tourism & Hospitality | Gulliver Group
What do you like best about the product?
CommBox allows us to provide travelers with a fully digitized experience on messaging channels like WhatsApp and Facebook Messenger.
We use CommBox to answer travelers' inquiries manage bookings and provide the information they need before making a purchase, all from one interface.
Plus, CommBox's automation enables us to be available 24/7 to customers who need us. We like the platform is flexible and fits our business needs.
We use CommBox to answer travelers' inquiries manage bookings and provide the information they need before making a purchase, all from one interface.
Plus, CommBox's automation enables us to be available 24/7 to customers who need us. We like the platform is flexible and fits our business needs.
What do you dislike about the product?
Developing specific features take some time. But the customer success team is there when we need anything.
What problems is the product solving and how is that benefiting you?
24/7 Customer service
Automate booking process
Self-service on messaging channels
Automate booking process
Self-service on messaging channels
Great for digital customer service, sales, and operations - all in one place | Kali Insurance Group
What do you like best about the product?
In customer service, CommBox improves our ability to provide high-quality insurance services via WhatsApp, Facebook Messenger, and live chat, from one convenient interface.
The platform enables us to handle insurance-related requests easily on digital channels, provide information, and collect customer satisfaction through surveys.
CommBox benefits us in a number of ways:
High availability across digital channels - 30% of our calls shifted to digital communication
Increased FCR score
Improved CSAT
Increased SLA
Enhanced agent performance with deep analytics – 34% of our customer service agents shifted from phone to digital communication with CommBox
We also use CommBox’s WhatsApp Campaigns tool to send promotional messages to our customers based on ready-to-use templates.
In the operations department, CommBox provides us with a designated WhatsApp channel for document processing.
The platform enables us to handle insurance-related requests easily on digital channels, provide information, and collect customer satisfaction through surveys.
CommBox benefits us in a number of ways:
High availability across digital channels - 30% of our calls shifted to digital communication
Increased FCR score
Improved CSAT
Increased SLA
Enhanced agent performance with deep analytics – 34% of our customer service agents shifted from phone to digital communication with CommBox
We also use CommBox’s WhatsApp Campaigns tool to send promotional messages to our customers based on ready-to-use templates.
In the operations department, CommBox provides us with a designated WhatsApp channel for document processing.
What do you dislike about the product?
Developing new features takes some time and each request needs to be examined to see if it can be added to the product.
What problems is the product solving and how is that benefiting you?
Digital Customer Service
Service availability
Document processing
Reduce Agent overload
Service availability
Document processing
Reduce Agent overload
Agent efficiency increased by 50% with CommBox, saving 15% of the required service reps
What do you like best about the product?
CommBox enables us to manage over 15 inquiries/hour per agent, making our agents more efficient and professional. We can respond to customer queries faster via WhatsApp, Facebook and email while managing all customer communication from one interface. Due to a 50% increase in our agent productivity, we managed to save 15% of the required service agents.
What do you dislike about the product?
Number of survey questions is limited.
Reports are not always synchronized with our needs.
Reports are not always synchronized with our needs.
What problems is the product solving and how is that benefiting you?
Available to customers on digital channels
Collect and analyze customer satisfaction
Provide efficient customer service
Reduce overloads with higher agent productivity
Collect and analyze customer satisfaction
Provide efficient customer service
Reduce overloads with higher agent productivity
Israel Innovation Authority – CommBox diverted 50% of calls to WhatsApp, reaching 91% satisfaction
What do you like best about the product?
CommBox is a very dynamic platform, allowing us to easily support customers on WhatsApp, FB Messenger, email, SMS and more channels. While backed by an easily accessible knowledge base.
Since shifting to WhatsApp service with CommBox, we saw a 15% increase in customer satisfaction, achieving a 91% satisfaction rate!
CommBox routed 50% of our customer interactions to digital channels, mainly WhatsApp, allowing us to deliver faster, more efficient service.
Since shifting to WhatsApp service with CommBox, we saw a 15% increase in customer satisfaction, achieving a 91% satisfaction rate!
CommBox routed 50% of our customer interactions to digital channels, mainly WhatsApp, allowing us to deliver faster, more efficient service.
What do you dislike about the product?
Surveys feature is relatively basic, can be improved,
What problems is the product solving and how is that benefiting you?
Digital Customer Service
WhatsApp Support
Manage all communication under one roof
WhatsApp Support
Manage all communication under one roof
CommBox routed 40% of requests to digital, increasing NPS X8 - BRIMAG SERVICE Consumer Electronics
What do you like best about the product?
CommBox is the perfect solution for consumer electronics brands. As a leading provider with millions of products and customers, we use CommBox to serve our customers on digital channels around the clock, backed by a flexible platform that fits our business needs. CommBox enabled us to optimize our call center and reduce repetitive tasks while focusing our agents on important issues.
We like that:
Customers don’t need to wait for an agent.
All conversation history is saved and accessible.
Agents can view insights in real time through a comprehensive dashboard.
With CommBox, we had great achievements:
50% of routed requests are resolved by a bot
40% of all customer communication is managed digitally
20+ conversations are handled by one agent on digital channels·
18% of human capital costs saved
8X NPS
We like that:
Customers don’t need to wait for an agent.
All conversation history is saved and accessible.
Agents can view insights in real time through a comprehensive dashboard.
With CommBox, we had great achievements:
50% of routed requests are resolved by a bot
40% of all customer communication is managed digitally
20+ conversations are handled by one agent on digital channels·
18% of human capital costs saved
8X NPS
What do you dislike about the product?
Specific developments are costly and take some time.
Doesn’t completely replace the agents’ work.
Doesn’t completely replace the agents’ work.
What problems is the product solving and how is that benefiting you?
24/7 Customer Service
Self-Service
Route calls from IVR to digital
Call Center Optimization
Automate manual work
Self-Service
Route calls from IVR to digital
Call Center Optimization
Automate manual work
Intuitive , professional and easy to use.
What do you like best about the product?
The ability to communicate with clients in multi channel environment
What do you dislike about the product?
The system has a lot of features and it can be complicated in few cases
What problems is the product solving and how is that benefiting you?
We are working with clients around the globe , it solved our communications via WA, Chat & Emails it assist us to be more productive.
Serving 4,000+ agents, CommBox improves digital healthcare for Clalit Health's 4.7 million customers
What do you like best about the product?
We connected our contact center's 4,000 agents, 1000+ community clinics, and 14 hospitals to CommBox.
The CommBox platform is very easy to use, and has an efficient management interface that allows us to support customers on digital channels like WhatsApp, Facebook Messenger, chat and more. CommBox is also integrated with our internal healthcare management system, which is very helpful.
CommBox also allows us to deliver efficient self-service with a single AI chatbot that handles 47% of our ongoing work without involving human agents.
The CommBox platform is very easy to use, and has an efficient management interface that allows us to support customers on digital channels like WhatsApp, Facebook Messenger, chat and more. CommBox is also integrated with our internal healthcare management system, which is very helpful.
CommBox also allows us to deliver efficient self-service with a single AI chatbot that handles 47% of our ongoing work without involving human agents.
What do you dislike about the product?
Reporting isn't details enough and requires specific development.
What problems is the product solving and how is that benefiting you?
Reduce overloads for our agents and medical staff with call routing
Handle repetitive tasks with self-service
Deliver digital healthcare
Handle repetitive tasks with self-service
Deliver digital healthcare
Friendly & easy to use platform | 70% of communication is managed in digital channels with CommBox
What do you like best about the product?
At Kidum - SAT Education Center, we use CommBox's platform to engage with students via WhatsApp and live chat. We also use CommBox's WhatsApp Campaigns to send mass messages for sales.
The best thing about CommBox is how easy it is to communicate with customers on digital channels. The platform's interface is very easy to use and enables us to significantly improve our customer service. Plus, we managed to shorten work processes and optimize our sales agents’ efficiency. Before using CommBox,
100% of our customer communication was phone-based. Now, 70% of our communication is managed in digital channels with CommBox.
The best thing about CommBox is how easy it is to communicate with customers on digital channels. The platform's interface is very easy to use and enables us to significantly improve our customer service. Plus, we managed to shorten work processes and optimize our sales agents’ efficiency. Before using CommBox,
100% of our customer communication was phone-based. Now, 70% of our communication is managed in digital channels with CommBox.
What do you dislike about the product?
The WA templates are limited in structure and number of notes. We can’t analyze lead conversion.
What problems is the product solving and how is that benefiting you?
Digital Customer Service
Digital lead management
Marketing Automation on WhatsApp
Digital lead management
Marketing Automation on WhatsApp
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